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Employee training development

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  • 1. www.edventures1.com | training@edventures1.com | +91-9787-55-55-44 Employee Training & Development RVSIMSR 26 March 2010
  • 2. www.edventures1.com | training@edventures1.com | +91-9787-55-55-44 Today’s Agenda • Importance of Training • Who Will Do the Training • How Employees Learn Best • Developing a Job Training Program • Retraining • Orientation
  • 3. www.edventures1.com | training@edventures1.com | +91-9787-55-55-44 What is training? • Training: enhances the capabilities of an employee to perform his or her current job – Focuses on the current job – Examples for a bank teller: • Training program to correctly identify counterfeit currency • Training program in the bank’s new computer system used by tellers to process customer’s transactions
  • 4. www.edventures1.com | training@edventures1.com | +91-9787-55-55-44 What is development?  Development: enhances the capabilities of an employee to be ready to perform possible future jobs  Focuses on future jobs  Developmental education programs  Examples for a bank teller:  Bank sends the teller to a day-long workshop on “Emerging Issues in Finance & Banking”  Bank pays for the employee to get his or her MBA degree  Developmental job experiences  Examples: job rotation or job enlargement  Developmental interpersonal relationships  Example: mentoring
  • 5. www.edventures1.com | training@edventures1.com | +91-9787-55-55-44 Training Cycle
  • 6. www.edventures1.com | training@edventures1.com | +91-9787-55-55-44 Types of Employee Training • Job Instruction • Retraining • Orientation.
  • 7. www.edventures1.com | training@edventures1.com | +91-9787-55-55-44 Types of Training • The big sister, big brother, or buddy system is when a old hand shows a newcomer the ropes. • When good training is absent there is likely to be an atmosphere of tension, crisis, and conflict because nobody knows what to do.
  • 8. www.edventures1.com | training@edventures1.com | +91-9787-55-55-44 The Benefits of Training: Supervisor • Gives the more time to manage • Standardized performance • Less absenteeism • Less turnover • Reduced tension • Consistency • Lower costs • More customers • Better service
  • 9. www.edventures1.com | training@edventures1.com | +91-9787-55-55-44 The Benefits of Training: Workers • Gives the confidence to do their jobs • Reduces tension • Boost morale and job satisfaction • Reduces injuries and accidents • Gives them a chance to advance.
  • 10. www.edventures1.com | training@edventures1.com | +91-9787-55-55-44 Then why is training often neglected? • Urgency of need • Training time • Costs • Employee turnover • Short-term worker • Diversity of worker • Kinds of jobs (simple-complex) • Not knowing exactly what you want your people to do and how
  • 11. www.edventures1.com | training@edventures1.com | +91-9787-55-55-44 Who will do the Training? • The magic apron method: people train themselves the easiest ways to get the job done, and what will keep them from getting into trouble. • The person that is leaving trains: teaches shortcuts and ways of breaking the rules. • Big sister, big brother, or buddy method: passes on bad habits and may resent new person as a competitor. • The logical person to train new workers is YOURSEF!
  • 12. www.edventures1.com | training@edventures1.com | +91-9787-55-55-44 How do Employees Learn the Best? • Learning is the acquisition of skills, knowledge, or attitudes.
  • 13. www.edventures1.com | training@edventures1.com | +91-9787-55-55-44 How employees learn the best: • When they are actively involved in the learning process-(to do this choose a appropriate teaching method). • Training is relevant and practical. • Training material is organized and presented in chunks. • Training is in an informal, quiet, and comfortable setting. • When they have a good trainer. • When they receive feedback on performance. • When they are rewarded.
  • 14. www.edventures1.com | training@edventures1.com | +91-9787-55-55-44 Developing a Job-Training Program • Training plan: A detailed plan for carrying out employee training for a unit of work. • 1st- establish performance standards: they provide a ready made structure for a training program. • 2nd- write a training objective derived form above. • 3rd- Develop standard procedures (list tasks and spell them out).
  • 15. www.edventures1.com | training@edventures1.com | +91-9787-55-55-44 Developing a Unit Training Program • This is taught in several sessions. • Should include two elements: 1. Showing and telling the employee what to do. 2. Having the employee do it (right). • Training materials should be the same as used on the job.
  • 16. www.edventures1.com | training@edventures1.com | +91-9787-55-55-44 Moving from Plan to Action • Training people with some experience begins with a pretest. • Carry out the training program with employees who do not meet standards. • Once the training process is complete EVALUATE.
  • 17. www.edventures1.com | training@edventures1.com | +91-9787-55-55-44 Evaluation • Formal evaluation: uses observation, interviews, and surveys to monitor training while its going on. • Summative evaluation: measures results when training is complete in five ways: 1. Reaction 2. Knowledge 3. Behavior 4. Attitudes 5.Productivity
  • 18. www.edventures1.com | training@edventures1.com | +91-9787-55-55-44 Job Instruction Training (JIT) • Also called on the job training. • Consists of 4 steps: 1. Prepare the learner 2. Demonstrate the task 3. Have the worker do the task 4. Follow through
  • 19. www.edventures1.com | training@edventures1.com | +91-9787-55-55-44 Retraining • Needed when changes are made that affect the job, employees performance drops below par, or when the worker has not mastered a particular technique.
  • 20. www.edventures1.com | training@edventures1.com | +91-9787-55-55-44 Coaching • A positive one-on-one approach to retraining is referred to a coaching. • Coaching is a two part process. 1. Observation of the employees performance. 2. Conversation between manager and employee focusing on job performance.
  • 21. www.edventures1.com | training@edventures1.com | +91-9787-55-55-44 Orientation: the pre-job phase of training. • Introduces each new employee to the job and the workplace. • Tells new staff members what they want to know and what the company wants them to know. • Communicates information give out a employee handbook. • Creates positive employee attitudes toward the company and the job.
  • 22. www.edventures1.com | training@edventures1.com | +91-9787-55-55-44 • +91-97-87- 55- 55- 44 • training@edventures1.com • www.edventures1.com

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