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Employee training development
Employee training development
Employee training development
Employee training development
Employee training development
Employee training development
Employee training development
Employee training development
Employee training development
Employee training development
Employee training development
Employee training development
Employee training development
Employee training development
Employee training development
Employee training development
Employee training development
Employee training development
Employee training development
Employee training development
Employee training development
Employee training development
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Employee training development

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  • 1. www.edventures1.com | training@edventures1.com | +91-9787-55-55-44 Employee Training & Development RVSIMSR 26 March 2010
  • 2. www.edventures1.com | training@edventures1.com | +91-9787-55-55-44 Today’s Agenda • Importance of Training • Who Will Do the Training • How Employees Learn Best • Developing a Job Training Program • Retraining • Orientation
  • 3. www.edventures1.com | training@edventures1.com | +91-9787-55-55-44 What is training? • Training: enhances the capabilities of an employee to perform his or her current job – Focuses on the current job – Examples for a bank teller: • Training program to correctly identify counterfeit currency • Training program in the bank’s new computer system used by tellers to process customer’s transactions
  • 4. www.edventures1.com | training@edventures1.com | +91-9787-55-55-44 What is development?  Development: enhances the capabilities of an employee to be ready to perform possible future jobs  Focuses on future jobs  Developmental education programs  Examples for a bank teller:  Bank sends the teller to a day-long workshop on “Emerging Issues in Finance & Banking”  Bank pays for the employee to get his or her MBA degree  Developmental job experiences  Examples: job rotation or job enlargement  Developmental interpersonal relationships  Example: mentoring
  • 5. www.edventures1.com | training@edventures1.com | +91-9787-55-55-44 Training Cycle
  • 6. www.edventures1.com | training@edventures1.com | +91-9787-55-55-44 Types of Employee Training • Job Instruction • Retraining • Orientation.
  • 7. www.edventures1.com | training@edventures1.com | +91-9787-55-55-44 Types of Training • The big sister, big brother, or buddy system is when a old hand shows a newcomer the ropes. • When good training is absent there is likely to be an atmosphere of tension, crisis, and conflict because nobody knows what to do.
  • 8. www.edventures1.com | training@edventures1.com | +91-9787-55-55-44 The Benefits of Training: Supervisor • Gives the more time to manage • Standardized performance • Less absenteeism • Less turnover • Reduced tension • Consistency • Lower costs • More customers • Better service
  • 9. www.edventures1.com | training@edventures1.com | +91-9787-55-55-44 The Benefits of Training: Workers • Gives the confidence to do their jobs • Reduces tension • Boost morale and job satisfaction • Reduces injuries and accidents • Gives them a chance to advance.
  • 10. www.edventures1.com | training@edventures1.com | +91-9787-55-55-44 Then why is training often neglected? • Urgency of need • Training time • Costs • Employee turnover • Short-term worker • Diversity of worker • Kinds of jobs (simple-complex) • Not knowing exactly what you want your people to do and how
  • 11. www.edventures1.com | training@edventures1.com | +91-9787-55-55-44 Who will do the Training? • The magic apron method: people train themselves the easiest ways to get the job done, and what will keep them from getting into trouble. • The person that is leaving trains: teaches shortcuts and ways of breaking the rules. • Big sister, big brother, or buddy method: passes on bad habits and may resent new person as a competitor. • The logical person to train new workers is YOURSEF!
  • 12. www.edventures1.com | training@edventures1.com | +91-9787-55-55-44 How do Employees Learn the Best? • Learning is the acquisition of skills, knowledge, or attitudes.
  • 13. www.edventures1.com | training@edventures1.com | +91-9787-55-55-44 How employees learn the best: • When they are actively involved in the learning process-(to do this choose a appropriate teaching method). • Training is relevant and practical. • Training material is organized and presented in chunks. • Training is in an informal, quiet, and comfortable setting. • When they have a good trainer. • When they receive feedback on performance. • When they are rewarded.
  • 14. www.edventures1.com | training@edventures1.com | +91-9787-55-55-44 Developing a Job-Training Program • Training plan: A detailed plan for carrying out employee training for a unit of work. • 1st- establish performance standards: they provide a ready made structure for a training program. • 2nd- write a training objective derived form above. • 3rd- Develop standard procedures (list tasks and spell them out).
  • 15. www.edventures1.com | training@edventures1.com | +91-9787-55-55-44 Developing a Unit Training Program • This is taught in several sessions. • Should include two elements: 1. Showing and telling the employee what to do. 2. Having the employee do it (right). • Training materials should be the same as used on the job.
  • 16. www.edventures1.com | training@edventures1.com | +91-9787-55-55-44 Moving from Plan to Action • Training people with some experience begins with a pretest. • Carry out the training program with employees who do not meet standards. • Once the training process is complete EVALUATE.
  • 17. www.edventures1.com | training@edventures1.com | +91-9787-55-55-44 Evaluation • Formal evaluation: uses observation, interviews, and surveys to monitor training while its going on. • Summative evaluation: measures results when training is complete in five ways: 1. Reaction 2. Knowledge 3. Behavior 4. Attitudes 5.Productivity
  • 18. www.edventures1.com | training@edventures1.com | +91-9787-55-55-44 Job Instruction Training (JIT) • Also called on the job training. • Consists of 4 steps: 1. Prepare the learner 2. Demonstrate the task 3. Have the worker do the task 4. Follow through
  • 19. www.edventures1.com | training@edventures1.com | +91-9787-55-55-44 Retraining • Needed when changes are made that affect the job, employees performance drops below par, or when the worker has not mastered a particular technique.
  • 20. www.edventures1.com | training@edventures1.com | +91-9787-55-55-44 Coaching • A positive one-on-one approach to retraining is referred to a coaching. • Coaching is a two part process. 1. Observation of the employees performance. 2. Conversation between manager and employee focusing on job performance.
  • 21. www.edventures1.com | training@edventures1.com | +91-9787-55-55-44 Orientation: the pre-job phase of training. • Introduces each new employee to the job and the workplace. • Tells new staff members what they want to know and what the company wants them to know. • Communicates information give out a employee handbook. • Creates positive employee attitudes toward the company and the job.
  • 22. www.edventures1.com | training@edventures1.com | +91-9787-55-55-44 • +91-97-87- 55- 55- 44 • training@edventures1.com • www.edventures1.com

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