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Conflict managment rvs
Conflict managment rvs
Conflict managment rvs
Conflict managment rvs
Conflict managment rvs
Conflict managment rvs
Conflict managment rvs
Conflict managment rvs
Conflict managment rvs
Conflict managment rvs
Conflict managment rvs
Conflict managment rvs
Conflict managment rvs
Conflict managment rvs
Conflict managment rvs
Conflict managment rvs
Conflict managment rvs
Conflict managment rvs
Conflict managment rvs
Conflict managment rvs
Conflict managment rvs
Conflict managment rvs
Conflict managment rvs
Conflict managment rvs
Conflict managment rvs
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Conflict managment rvs

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  • 1. www.edventures1.com | training@edventures1.com | +91-9787-55-55-44 Conflict Management
  • 2. www.edventures1.com | training@edventures1.com | +91-9787-55-55-44 Agenda
  • 3. www.edventures1.com | training@edventures1.com | +91-9787-55-55-44 Conflict happens when… • When two or more parties, with perceived incompatible goals, seek to undermine each other's goal-seeking capability"
  • 4. www.edventures1.com | training@edventures1.com | +91-9787-55-55-44 Two or more parties wanting a limited resource No gross differences in power Interdependency of the parties - they need each other A perceived legitimacy to that resource by the parties
  • 5. www.edventures1.com | training@edventures1.com | +91-9787-55-55-44 Benefits of Conflict • Promotes Growth • Promotes Creativity • Development of Interpersonal skills • Promotes Mutual Understanding • Social Change and progress
  • 6. www.edventures1.com | training@edventures1.com | +91-9787-55-55-44 Negative Effects • Stress • Lower Productivity • Lower interpersonal cohesion • Time wasted • Status & Ego > Reason & Reality • Cost
  • 7. www.edventures1.com | training@edventures1.com | +91-9787-55-55-44 You Win You Lose I win (+2) Positive Sum I Lose (0) Zero Sum (0) Zero Sum (-2) Negative Sum (0) Zero Sum (0) Zero Sum Four Outcomes of Conflict
  • 8. www.edventures1.com | training@edventures1.com | +91-9787-55-55-44 Types of Conflict- Interpersonal • Interpersonal-Chauvinism Vs Feminism • Dispositional Clashes – Dominant Vs Mild • Cultural clashes – Arabs Vs Jews • Religious – Hindu Vs Muslim • Age clashes – Young Vs Old • Value Clashes – Conservative Vs Liberal
  • 9. www.edventures1.com | training@edventures1.com | +91-9787-55-55-44 Types of Conflict- Organisational • Unions Vs Management • Intra and Inter Company rivalry • Executive competition - Promotions
  • 10. www.edventures1.com | training@edventures1.com | +91-9787-55-55-44 Types of Conflict- Team/Technical • Sales Vs Production • Human Resources Vs Finance • Research and Operations
  • 11. www.edventures1.com | training@edventures1.com | +91-9787-55-55-44 Types of Conflict- National • Wealth clashes • Civil Wars • International – Cold war, Terrorism
  • 12. www.edventures1.com | training@edventures1.com | +91-9787-55-55-44 Other Causes of Conflict • (Mis)-Communication
  • 13. www.edventures1.com | training@edventures1.com | +91-9787-55-55-44 Other Causes of Conflict • Perceptions
  • 14. www.edventures1.com | training@edventures1.com | +91-9787-55-55-44 Ways to Resolve Conflict Part 2
  • 15. www.edventures1.com | training@edventures1.com | +91-9787-55-55-44 3 Strategies • Exercise of Power • Exercise of Rights • Exercise of Mutual Rights
  • 16. www.edventures1.com | training@edventures1.com | +91-9787-55-55-44
  • 17. www.edventures1.com | training@edventures1.com | +91-9787-55-55-44 Domination – P3, I-1 Advantages You do not have to negotiate if there is no need Disadvantage What goes around, will come around
  • 18. www.edventures1.com | training@edventures1.com | +91-9787-55-55-44 Capitulation – P1, I-1 Advantages If you don’t need what the other party needs Disadvantages Encourages the other party
  • 19. www.edventures1.com | training@edventures1.com | +91-9787-55-55-44 Negotiation – P2, I-2 Advantages Helps get a Win/Win situation Disadvantage Costly in time and effort
  • 20. www.edventures1.com | training@edventures1.com | +91-9787-55-55-44 Procrastination – P3, I-1 Advantages Time could help save face Disadvantage Issues could aggravate with time
  • 21. www.edventures1.com | training@edventures1.com | +91-9787-55-55-44 Collaboration – P3, I-3 Advantages Sure shot Win/Win Disadvantage Needs goodwill and integrity
  • 22. www.edventures1.com | training@edventures1.com | +91-9787-55-55-44 Formula for Conflict management • Affirmative statement -You agree with the person • Softening statement -You show that you understand their position • Flag -You indicate that you have something to say • Give reasons for your position -You help them understand your position • Negative statement -You say ‘no’ • Offer a compromise - if appropriate You offer an alternative where you can
  • 23. www.edventures1.com | training@edventures1.com | +91-9787-55-55-44 • The employee’s request: ‘Can I have next Thursday morning off to have my dental check-up?’ The manager’s response: • Affirmative ‘Yes.’ • Softening ‘It is very important to look after your teeth and regular • check-ups are essential.’ • Flag ‘But I have to tell you...’ • Reason for refusal ‘...that this week as you know is month-end and we must get all the reporting done by Friday.’ • The refusal ‘So I need you on Thursday.’ • Compromise ‘See if you can change the appointment to n • ext week.’
  • 24. www.edventures1.com | training@edventures1.com | +91-9787-55-55-44
  • 25. www.edventures1.com | training@edventures1.com | +91-9787-55-55-44 • +91-97-87- 55- 55- 44 • cgkumar@edventures1.com • www.edventures1.com

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