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Conflict managment rvs






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Conflict managment rvs Conflict managment rvs Presentation Transcript

  • Conflict Management
  • Agenda
  • Conflict happens when…
    • When two or more parties, with perceived incompatible goals, seek to undermine each other's goal-seeking capability"
  • Two or more parties wanting a limited resource No gross differences in power Interdependency of the parties - they need each other A perceived legitimacy to that resource by the parties
  • Benefits of Conflict
    • Promotes Growth
    • Promotes Creativity
    • Development of Interpersonal skills
    • Promotes Mutual Understanding
    • Social Change and progress
  • Negative Effects
    • Stress
    • Lower Productivity
    • Lower interpersonal cohesion
    • Time wasted
    • Status & Ego > Reason & Reality
    • Cost
  • Four Outcomes of Conflict (+2) Positive Sum (0) Zero Sum (0) Zero Sum You Win You Lose I win I Lose (-2) Negative Sum
  • Types of Conflict- Interpersonal
    • Interpersonal-Chauvinism Vs Feminism
    • Dispositional Clashes – Dominant Vs Mild
    • Cultural clashes – Arabs Vs Jews
    • Religious – Hindu Vs Muslim
    • Age clashes – Young Vs Old
    • Value Clashes – Conservative Vs Liberal
  • Types of Conflict- Organisational
    • Unions Vs Management
    • Intra and Inter Company rivalry
    • Executive competition - Promotions
  • Types of Conflict- Team/Technical
    • Sales Vs Production
    • Human Resources Vs Finance
    • Research and Operations
  • Types of Conflict- National
    • Wealth clashes
    • Civil Wars
    • International – Cold war, Terrorism
  • Other Causes of Conflict
    • (Mis)-Communication
  • Other Causes of Conflict
    • Perceptions
  • Ways to Resolve Conflict Part 2
  • 3 Strategies
    • Exercise of Power
    • Exercise of Rights
    • Exercise of Mutual Rights
  • Domination – P3, I-1 Advantages You do not have to negotiate if there is no need Disadvantage What goes around, will come around
  • Capitulation – P1, I-1 Advantages If you don’t need what the other party needs Disadvantages Encourages the other party
  • Negotiation – P2, I-2 Advantages Helps get a Win/Win situation Disadvantage Costly in time and effort
  • Procrastination – P3, I-1 Advantages Time could help save face Disadvantage Issues could aggravate with time
  • Collaboration – P3, I-3 Advantages Sure shot Win/Win Disadvantage Needs goodwill and integrity
  • Formula for Conflict management
    • Affirmative statement -You agree with the person
    • Softening statement -You show that you understand their position
    • Flag -You indicate that you have something to say
    • Give reasons for your position -You help them understand your position
    • Negative statement -You say ‘no’
    • Offer a compromise - if appropriate You offer an alternative where you can
    • The employee’s request: ‘Can I have next Thursday morning off to have my dental check-up?’
    • The manager’s response:
    • Affirmative ‘ Yes.’
    • Softening ‘ It is very important to look after your teeth and regular
    • check-ups are essential.’
    • Flag ‘ But I have to tell you ...’
    • Reason for refusal ‘... that this week as you know is month-end and we must get all the reporting done by Friday.’
    • The refusal ‘ So I need you on Thursday .’
    • Compromise ‘ See if you can change the appointment to n
    • ext week.’
    • +91-97-87- 55- 55- 44
    • [email_address]
    • www.edventures1.com