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Conflict managment rvs

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  • 1. www.edventures1.com | training@edventures1.com | +91-9787-55-55-44 Conflict Management
  • 2. www.edventures1.com | training@edventures1.com | +91-9787-55-55-44 Agenda
  • 3. www.edventures1.com | training@edventures1.com | +91-9787-55-55-44 Conflict happens when… • When two or more parties, with perceived incompatible goals, seek to undermine each other's goal-seeking capability"
  • 4. www.edventures1.com | training@edventures1.com | +91-9787-55-55-44 Two or more parties wanting a limited resource No gross differences in power Interdependency of the parties - they need each other A perceived legitimacy to that resource by the parties
  • 5. www.edventures1.com | training@edventures1.com | +91-9787-55-55-44 Benefits of Conflict • Promotes Growth • Promotes Creativity • Development of Interpersonal skills • Promotes Mutual Understanding • Social Change and progress
  • 6. www.edventures1.com | training@edventures1.com | +91-9787-55-55-44 Negative Effects • Stress • Lower Productivity • Lower interpersonal cohesion • Time wasted • Status & Ego > Reason & Reality • Cost
  • 7. www.edventures1.com | training@edventures1.com | +91-9787-55-55-44 You Win You Lose I win (+2) Positive Sum I Lose (0) Zero Sum (0) Zero Sum (-2) Negative Sum (0) Zero Sum (0) Zero Sum Four Outcomes of Conflict
  • 8. www.edventures1.com | training@edventures1.com | +91-9787-55-55-44 Types of Conflict- Interpersonal • Interpersonal-Chauvinism Vs Feminism • Dispositional Clashes – Dominant Vs Mild • Cultural clashes – Arabs Vs Jews • Religious – Hindu Vs Muslim • Age clashes – Young Vs Old • Value Clashes – Conservative Vs Liberal
  • 9. www.edventures1.com | training@edventures1.com | +91-9787-55-55-44 Types of Conflict- Organisational • Unions Vs Management • Intra and Inter Company rivalry • Executive competition - Promotions
  • 10. www.edventures1.com | training@edventures1.com | +91-9787-55-55-44 Types of Conflict- Team/Technical • Sales Vs Production • Human Resources Vs Finance • Research and Operations
  • 11. www.edventures1.com | training@edventures1.com | +91-9787-55-55-44 Types of Conflict- National • Wealth clashes • Civil Wars • International – Cold war, Terrorism
  • 12. www.edventures1.com | training@edventures1.com | +91-9787-55-55-44 Other Causes of Conflict • (Mis)-Communication
  • 13. www.edventures1.com | training@edventures1.com | +91-9787-55-55-44 Other Causes of Conflict • Perceptions
  • 14. www.edventures1.com | training@edventures1.com | +91-9787-55-55-44 Ways to Resolve Conflict Part 2
  • 15. www.edventures1.com | training@edventures1.com | +91-9787-55-55-44 3 Strategies • Exercise of Power • Exercise of Rights • Exercise of Mutual Rights
  • 16. www.edventures1.com | training@edventures1.com | +91-9787-55-55-44
  • 17. www.edventures1.com | training@edventures1.com | +91-9787-55-55-44 Domination – P3, I-1 Advantages You do not have to negotiate if there is no need Disadvantage What goes around, will come around
  • 18. www.edventures1.com | training@edventures1.com | +91-9787-55-55-44 Capitulation – P1, I-1 Advantages If you don’t need what the other party needs Disadvantages Encourages the other party
  • 19. www.edventures1.com | training@edventures1.com | +91-9787-55-55-44 Negotiation – P2, I-2 Advantages Helps get a Win/Win situation Disadvantage Costly in time and effort
  • 20. www.edventures1.com | training@edventures1.com | +91-9787-55-55-44 Procrastination – P3, I-1 Advantages Time could help save face Disadvantage Issues could aggravate with time
  • 21. www.edventures1.com | training@edventures1.com | +91-9787-55-55-44 Collaboration – P3, I-3 Advantages Sure shot Win/Win Disadvantage Needs goodwill and integrity
  • 22. www.edventures1.com | training@edventures1.com | +91-9787-55-55-44 Formula for Conflict management • Affirmative statement -You agree with the person • Softening statement -You show that you understand their position • Flag -You indicate that you have something to say • Give reasons for your position -You help them understand your position • Negative statement -You say ‘no’ • Offer a compromise - if appropriate You offer an alternative where you can
  • 23. www.edventures1.com | training@edventures1.com | +91-9787-55-55-44 • The employee’s request: ‘Can I have next Thursday morning off to have my dental check-up?’ The manager’s response: • Affirmative ‘Yes.’ • Softening ‘It is very important to look after your teeth and regular • check-ups are essential.’ • Flag ‘But I have to tell you...’ • Reason for refusal ‘...that this week as you know is month-end and we must get all the reporting done by Friday.’ • The refusal ‘So I need you on Thursday.’ • Compromise ‘See if you can change the appointment to n • ext week.’
  • 24. www.edventures1.com | training@edventures1.com | +91-9787-55-55-44
  • 25. www.edventures1.com | training@edventures1.com | +91-9787-55-55-44 • +91-97-87- 55- 55- 44 • cgkumar@edventures1.com • www.edventures1.com