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Conflict managment rvs

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    Conflict managment rvs Conflict managment rvs Presentation Transcript

    • Conflict Management
    • Agenda
    • Conflict happens when…
      • When two or more parties, with perceived incompatible goals, seek to undermine each other's goal-seeking capability"
    • Two or more parties wanting a limited resource No gross differences in power Interdependency of the parties - they need each other A perceived legitimacy to that resource by the parties
    • Benefits of Conflict
      • Promotes Growth
      • Promotes Creativity
      • Development of Interpersonal skills
      • Promotes Mutual Understanding
      • Social Change and progress
    • Negative Effects
      • Stress
      • Lower Productivity
      • Lower interpersonal cohesion
      • Time wasted
      • Status & Ego > Reason & Reality
      • Cost
    • Four Outcomes of Conflict (+2) Positive Sum (0) Zero Sum (0) Zero Sum You Win You Lose I win I Lose (-2) Negative Sum
    • Types of Conflict- Interpersonal
      • Interpersonal-Chauvinism Vs Feminism
      • Dispositional Clashes – Dominant Vs Mild
      • Cultural clashes – Arabs Vs Jews
      • Religious – Hindu Vs Muslim
      • Age clashes – Young Vs Old
      • Value Clashes – Conservative Vs Liberal
    • Types of Conflict- Organisational
      • Unions Vs Management
      • Intra and Inter Company rivalry
      • Executive competition - Promotions
    • Types of Conflict- Team/Technical
      • Sales Vs Production
      • Human Resources Vs Finance
      • Research and Operations
    • Types of Conflict- National
      • Wealth clashes
      • Civil Wars
      • International – Cold war, Terrorism
    • Other Causes of Conflict
      • (Mis)-Communication
    • Other Causes of Conflict
      • Perceptions
    • Ways to Resolve Conflict Part 2
    • 3 Strategies
      • Exercise of Power
      • Exercise of Rights
      • Exercise of Mutual Rights
    •  
    • Domination – P3, I-1 Advantages You do not have to negotiate if there is no need Disadvantage What goes around, will come around
    • Capitulation – P1, I-1 Advantages If you don’t need what the other party needs Disadvantages Encourages the other party
    • Negotiation – P2, I-2 Advantages Helps get a Win/Win situation Disadvantage Costly in time and effort
    • Procrastination – P3, I-1 Advantages Time could help save face Disadvantage Issues could aggravate with time
    • Collaboration – P3, I-3 Advantages Sure shot Win/Win Disadvantage Needs goodwill and integrity
    • Formula for Conflict management
      • Affirmative statement -You agree with the person
      • Softening statement -You show that you understand their position
      • Flag -You indicate that you have something to say
      • Give reasons for your position -You help them understand your position
      • Negative statement -You say ‘no’
      • Offer a compromise - if appropriate You offer an alternative where you can
      • The employee’s request: ‘Can I have next Thursday morning off to have my dental check-up?’
      • The manager’s response:
      • Affirmative ‘ Yes.’
      • Softening ‘ It is very important to look after your teeth and regular
      • check-ups are essential.’
      • Flag ‘ But I have to tell you ...’
      • Reason for refusal ‘... that this week as you know is month-end and we must get all the reporting done by Friday.’
      • The refusal ‘ So I need you on Thursday .’
      • Compromise ‘ See if you can change the appointment to n
      • ext week.’
    •  
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