Digital Natives Run by Digital Immigrants: IT Services are Dead, Long Live IT Services 2.0!

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+ Michelle Chen 1 month ago
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+ eduservfoundation 1 month ago
Conclusions

we are on a roller-coaster in the dark - our eyes need to get used to the dark

we might as well get as close to the front as we can so that we can see better and to have more fun

but, can only do that within reason

because there is a necessary hype-curve gap between those at the bleeding edge and those, like IT services, who need to run real services

experiment with what is out there

see yourselves as enablers as well as providers
+ eduservfoundation 1 month ago
Slide 10

I hope this presentation hasn’t given the impression of trivialising the issues here
universities are complex orgs with complex requirements

ensuring high-quality research and teaching, management the scholarly record, dealing with QAA type issues and so on

on the other hand, it is not unusual for orgs under threat of disruption by new technology to assume that they are somehow immune

Brian suggested that we can 'learn to stop worrying about web 2.0'. I'm going to suggest more or less the opposite. I think that we need to 'learn why we should start worrying'
+ eduservfoundation 1 month ago
Slide 9

least comfortable with this part of the talk

shared service agenda in wider public sector

we have been pretty good, largely thanks to coordinating role of JISC

Athens, Chest, JISCMail, the national data centres, the JANET infrastructure and so on

SS and Web 2.0 both result in users going outside the institution to external services to get things done

SS driven by the institution

Web 2.0 driven by the individual

what’s different is who is in control

and what the business drivers of the third-party service are

Google Apps a good example here

could see individuals, departments, or even whole universities outsourcing their email and office provision

not just application layer – could outsource storage and compute power as well – Amazon S3

all of which is potentially very disruptive

not just to institutions but to current shared service providers like Eduserv and the JISC-funded services
+ eduservfoundation 1 month ago
Slide 8

...ignores the impact of social networking

our community tends to consider ‘content’ in isolation from the ‘social networks’ that need to build around that content

what web 2.0 tells us is that building social networks around content is critical – Flickr, Slideshare, YouTube, etc.

global concentration works

building institutional services prevents social networks forming
+ eduservfoundation 1 month ago
Slide 7

big agenda currently around open access to scholarly material

seen most obviously in

IR, scholarly publications, the OA movement and the associated political agenda

open data – open access to research data of one kind or another

re-usable learning objects

solutions tend to be institutional – seeing the institution as the natural home for curating and exposing its stuff – though not always - JORUM

but…
+ eduservfoundation 1 month ago
Slide 6

at CETIS conference in Birmingham a while ago

Ian Stinson talked about the IT services perspective and the UCISA top 10 issues list

talked in part about VLEs and how critical they have become to the institution

yet… much of the meeting was about how VLEs are not meeting learner’s needs pedagogically

PLEs and PREs

putting the user in control of the tools they use

going out and using external Web 2.0 services

drawing the treads beck together internally
+ eduservfoundation 1 month ago
Slide 5

so, I want to briefly touch on 4 themes in remainder of this talk

when I blogged the talk I only had three

but an extra one seemed to fall out in the wash

these themes are some of the things that I see getting talked about a lot in elearning and eresearch circles

I hope I’m not teaching my grandmother to such eggs at this point
+ eduservfoundation 1 month ago
Slide 4

to a certain extent… these presentations are from the outside looking in

Brian and I have both worked in for IT services

but it was some time ago

I cut my teeth at the Uni of Bath

first job was to connect a Camtec PAD to a GEC X.25 switch

hope that brings a useful perspective

eduserv charitable mission… working with yourselves
+ eduservfoundation 1 month ago
Slide 3

Wikipedia: “A digital native is a person who has grown up with digital technology such as computers, the Internet, mobile phones and MP3.”

is that a useful notion? I don’t think so

I am not one – first use of mainframe computer in 78, first email over JANET in 84, and so on

JISC study into the Google Generation showed that while ‘young people’ may understand the mechanics of using technology – not nec. to best advantage
more useful – see tech as a way of getting a job done vs. being scared of it

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Laura Pasquini, Advisor/Educator/Consultant at University of North Texas, favorited this 1 month ago
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Brian Kelly, UK Web Focus at UKOLN, University of Bath, favorited this 2 years ago
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Digital Natives Run by Digital Immigrants: IT Services are Dead, Long Live IT Services 2.0! - Presentation Transcript

Digital natives run by digital immigrants IT Services are dead – Long live IT Services 2.0 Brian Kelly, UKOLN, University of Bath Andy Powell, Eduserv UCISA Management Conference Glasgow, March 2008
4 themes…
1) user centricity personal learning environments personal research environments
2) open access
3) social networking
4) shared services, Web 2.0 and disruption
some reflections…
conclusion
questions images by weblover@slideshare, meisterjoker@slideshare, offshore@flickr, Poppyseed Bandits@flickr, David Reid@flickr, Jake Shears@flickr, XKCD.com and yours truly