Welcome to OpenAthens workshops Feb Mar 2009

eduserv OpenAthens Workshops 24 th Feb 2008 [email_address]

Purpose of the day

Learn about and see the latest developments for OpenAthens

Preview OpenAthens LA 2.0

See the improvements to simplify and ease the use of OpenAthens Managed Directory for Athens Administrators

Learn about the usability developments and new tools for helping you to help your staff and students in the MyAthens interface

Find out about pricing of annual subscriptions from August 2009 and your next steps

The team

Keith Dixon – AIM Manager

David Orrell – Identity Systems Architect

Tom Demeranville – Senior Software Engineer

Sarah Quintin – Software Engineer

Simon Timms – Application Support Engineer

Agenda for the day

11.00 Intro and Welcome – Stephen Butcher

11.10 The current situation, satisfaction & intentions - Andrew

11.20 Moving forward with OpenAthens – Keith

11.50 Getting support for OpenAthens – Simon

12.10 Overview of the PM workshops – David/Tom

Agenda for the day … cont

12.15 Lunch and networking – ALL

13.00 - 14.00 Workshops :

Breakout session 1:

13.00 An introduction to OpenAthens LA 2.0 – David

Breakout session 2:

13.00 Administration Tools – Tom

13.30 MyAthens Future Directions - Sarah

Final session

14.00 Questions and wrap up - ALL

eduserv Current situation, satisfaction and institutional intentions for 2009/10 [email_address]

OpenAthens

351 institutions subscribed to OpenAthens

60% FE Colleges

40% HEIs

28% subscribed for 3 years

Satisfaction

Research conducted Dec 08

90% satisfied with the service

90% were quite likely/very likely to recommend

The detail! 10 65 25 0 Non-tech help 28 52 17 3 Invoicing 3 72 17 7 Technical Support 3 80 7 10 Ongoing communications 7 68 17 7 Value for money 3 87 3 7 Ongoing maintenance 3 80 14 3 Explanation of technical issues 3 86 10 0 Specialised knowledge 10 66 24 0 Technical leadership 10 69 21 0 Innovation 3 82 10 3 Customer focus 3 97 0 0 Experience in HE/FE 3 90 7 0 Track record Don’t Know % Good/Very Good % Neither % Poor/Very Poor %

Intent Survey Jan 2009/10

Advantages of OpenAthens

Familiarity

Continuity, no additional work for the Library

Simple and easy to use and administer

Usage statistics

Participation in UKAMF

Access to Shibboleth resources

Access to non-Shibbolised resources

Advantages of OpenAthens

Do not have to develop in-house IdP

Minimal impact on internal IT

Access to online resources off campus

Good value

Peace of mind

Support

Enables a smooth transition to local authentication

Perceived areas for improvement

Service desk response

Promoting non-Athens resources on MyAthens

Reliability

Subscription fees

Perceived areas for improvement

Confusion between accessing Athens & Shibboleth resources

Issues accessing Shibboleth resources

Lack of statistics for Shibboleth resources

A password that matches existing student login/ID

Intent 09/10 Suggests between 63% and 97% will subscribe = between 221 and 340 institutions 3 Definitely not 14 Might not 20 Probably will 21 Almost certainly 42 Definitely will % Do you intend to subscribe in 09/10?

Reasons for subscribing / not

Subscribing

Lack of skill/time/budget to implement & support Shibb

Happy with OpenAthens

Access to Athens resources

OpenAthens LA 2.0

Not

Have a functioning Shibboleth Idp

Proxies/IP authentication

Resources State of flux, mixed bag for the foreseeable future Institutions need a solution that is flexible and adaptable 8% Other 40% Shibboleth 62% Athens 265 How many resources do you subscribe to? Ave

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