Welcome to OpenAthens workshops Feb Mar 2009

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Welcoming attendees to the OpenAthens workshops

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Welcome to OpenAthens workshops Feb Mar 2009

  1. 1. eduserv OpenAthens Workshops 24 th Feb 2008 [email_address]
  2. 3. Purpose of the day <ul><li>Learn about and see the latest developments for OpenAthens </li></ul><ul><li>Preview OpenAthens LA 2.0 </li></ul><ul><li>See the improvements to simplify and ease the use of OpenAthens Managed Directory for Athens Administrators </li></ul><ul><li>Learn about the usability developments and new tools for helping you to help your staff and students in the MyAthens interface </li></ul><ul><li>Find out about pricing of annual subscriptions from August 2009 and your next steps </li></ul>
  3. 4. The team <ul><li>Keith Dixon – AIM Manager </li></ul><ul><li>David Orrell – Identity Systems Architect </li></ul><ul><li>Tom Demeranville – Senior Software Engineer </li></ul><ul><li>Sarah Quintin – Software Engineer </li></ul><ul><li>Simon Timms – Application Support Engineer </li></ul>
  4. 5. Agenda for the day <ul><li>11.00 Intro and Welcome – Stephen Butcher </li></ul><ul><li>11.10 The current situation, satisfaction & intentions - Andrew </li></ul><ul><li>11.20 Moving forward with OpenAthens – Keith </li></ul><ul><li>11.50 Getting support for OpenAthens – Simon </li></ul><ul><li>12.10 Overview of the PM workshops – David/Tom </li></ul>
  5. 6. Agenda for the day … cont <ul><li>12.15 Lunch and networking – ALL </li></ul><ul><li>13.00 - 14.00 Workshops : </li></ul><ul><li>Breakout session 1: </li></ul><ul><li>13.00 An introduction to OpenAthens LA 2.0 – David </li></ul><ul><li>Breakout session 2: </li></ul><ul><li>13.00 Administration Tools – Tom </li></ul><ul><li>13.30 MyAthens Future Directions - Sarah </li></ul><ul><li>Final session </li></ul><ul><li>14.00 Questions and wrap up - ALL </li></ul>
  6. 7. eduserv Current situation, satisfaction and institutional intentions for 2009/10 [email_address]
  7. 8. OpenAthens <ul><li>351 institutions subscribed to OpenAthens </li></ul><ul><ul><li>60% FE Colleges </li></ul></ul><ul><ul><li>40% HEIs </li></ul></ul><ul><ul><li>28% subscribed for 3 years </li></ul></ul>
  8. 9. Satisfaction <ul><li>Research conducted Dec 08 </li></ul><ul><li>90% satisfied with the service </li></ul><ul><li>90% were quite likely/very likely to recommend </li></ul>
  9. 10. The detail! 10 65 25 0 Non-tech help 28 52 17 3 Invoicing 3 72 17 7 Technical Support 3 80 7 10 Ongoing communications 7 68 17 7 Value for money 3 87 3 7 Ongoing maintenance 3 80 14 3 Explanation of technical issues 3 86 10 0 Specialised knowledge 10 66 24 0 Technical leadership 10 69 21 0 Innovation 3 82 10 3 Customer focus 3 97 0 0 Experience in HE/FE 3 90 7 0 Track record Don’t Know % Good/Very Good % Neither % Poor/Very Poor %
  10. 11. Intent Survey Jan 2009/10 <ul><li>Advantages of OpenAthens </li></ul><ul><ul><li>Familiarity </li></ul></ul><ul><ul><li>Continuity, no additional work for the Library </li></ul></ul><ul><ul><li>Simple and easy to use and administer </li></ul></ul><ul><ul><li>Usage statistics </li></ul></ul><ul><ul><li>Participation in UKAMF </li></ul></ul><ul><ul><li>Access to Shibboleth resources </li></ul></ul><ul><ul><li>Access to non-Shibbolised resources </li></ul></ul>
  11. 12. Intent Survey Jan 2009/10 <ul><li>Advantages of OpenAthens </li></ul><ul><ul><li>Do not have to develop in-house IdP </li></ul></ul><ul><ul><li>Minimal impact on internal IT </li></ul></ul><ul><ul><li>Access to online resources off campus </li></ul></ul><ul><ul><li>Good value </li></ul></ul><ul><ul><li>Peace of mind </li></ul></ul><ul><ul><li>Support </li></ul></ul><ul><ul><li>Enables a smooth transition to local authentication </li></ul></ul>
  12. 13. Intent Survey Jan 2009/10 <ul><li>Perceived areas for improvement </li></ul><ul><ul><li>Service desk response </li></ul></ul><ul><ul><li>Promoting non-Athens resources on MyAthens </li></ul></ul><ul><ul><li>Reliability </li></ul></ul><ul><ul><li>Subscription fees </li></ul></ul>
  13. 14. Intent Survey Jan 2009/10 <ul><li>Perceived areas for improvement </li></ul><ul><ul><li>Confusion between accessing Athens & Shibboleth resources </li></ul></ul><ul><ul><li>Issues accessing Shibboleth resources </li></ul></ul><ul><ul><li>Lack of statistics for Shibboleth resources </li></ul></ul><ul><ul><li>A password that matches existing student login/ID </li></ul></ul>
  14. 15. Intent 09/10 Suggests between 63% and 97% will subscribe = between 221 and 340 institutions 3 Definitely not 14 Might not 20 Probably will 21 Almost certainly 42 Definitely will % Do you intend to subscribe in 09/10?
  15. 16. Reasons for subscribing / not <ul><li>Subscribing </li></ul><ul><ul><li>Lack of skill/time/budget to implement & support Shibb </li></ul></ul><ul><ul><li>Happy with OpenAthens </li></ul></ul><ul><ul><li>Access to Athens resources </li></ul></ul><ul><ul><li>OpenAthens LA 2.0 </li></ul></ul><ul><li>Not </li></ul><ul><ul><li>Have a functioning Shibboleth Idp </li></ul></ul><ul><ul><li>Proxies/IP authentication </li></ul></ul>
  16. 17. Resources State of flux, mixed bag for the foreseeable future Institutions need a solution that is flexible and adaptable 8% Other 40% Shibboleth 62% Athens 265 How many resources do you subscribe to? Ave
  17. 18. eduserv <ul><li>Delivering the benefits of IT for learning and research </li></ul><ul><li>Your ideas and feedback are welcome </li></ul><ul><li>[email_address] </li></ul>
  18. 19. eduserv OpenAthens Workshops 24 th Feb 2008 [email_address]
  19. 20. A bit of history <ul><li>1988 shared service initiatives within HE/FE </li></ul><ul><li>Eduserv est 1999 - registered charity </li></ul><ul><li>Eduserv Foundation est in 2003 </li></ul>A shared service success story!
  20. 21. Our purpose <ul><li>To realise the benefits of IT for learning and research </li></ul>
  21. 22. Fulfilling our purpose <ul><li>Sustainable shared services </li></ul><ul><ul><li>Licenence Negotiation </li></ul></ul><ul><ul><li>Access and Identity </li></ul></ul><ul><li>Funding & disseminating R&D </li></ul>

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