New trends in corporate information centres

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Tom Edmonds, OpenAthens Product Manager, reveals how a commercial conglomerate with one of the world’s largest research departments uses OpenAthens technology to achieve its financial goal and save money, whilst delivering an improved service to its users.
From Online Information 2011.

Published in: Technology, Education
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  • Where does your library Budget go?
  • New trends in corporate information centres

    1. 1. New trends in corporate information centres[a case study]Tom EdmondsOpenAthens Product Manager
    2. 2. About Eduserv• NfP organisation, registered charity• Charitable aims are to promote the effective and efficient use of information technology for the benefit of the education and public sectors.
    3. 3. Eduserv operations Identity and access management (OpenAthens) Licence negotiation (CHEST) Web development Managed hosting Research
    4. 4. Identity & Access Management - markets PublicAcademic Healthcare Publishing Sector Commercial
    5. 5. Major customers• 55% UK FE and HE sector• NHS England: 700 organizations• Saudi Arabia Ministry of Education: 18 Universities• Iran Ministry of Health: 40 Medical Universities• US Department of Veterans Affairs: 240 hospitals• Philips Research: 7 corporate information centres www.eduserv.org.uk
    6. 6. Library developments1999 Print Print and online2007 Online2009 100% Source: Ebsco www.eduserv.org.uk
    7. 7. Where does your library budget go? 23% 13% Resources Personnel 25% 39% Buildings Other www.eduserv.org.uk
    8. 8. Where does your resources budget go? e-Journals 68% Online databases 2% Print 2% Magazines & newspapers 3% 10% Books 15% e-Books www.eduserv.org.uk
    9. 9. Where does your e-resources budget go? www.eduserv.org.uk
    10. 10. The challenge of delivering e-resources• IP address management• Authentication steps for both the library and publisher• User ID setups• A to Z list management• OpenURL management• Licence compliance policy management• Support: troubleshooting, downtime, usage monitoring, training etc. www.eduserv.org.uk
    11. 11. The problem with e-resources• IP address management• Authentication steps for both the library and publisher• User ID setups• Support: troubleshooting, downtime, usage monitoring, training etc.• A to Z list management• OpenURL management• Licence compliance policy management www.eduserv.org.uk
    12. 12. Typical organisations today... • Each passwordLocal web resources system is probably managed by a resources External web different group Databases Intranet Own password Password for • Each probably contains a different eachof /portal system set vendor & journals individuals/users. Own password VLE system Password system Proxy for proxy Other Own password system www.eduserv.org.uk
    13. 13. Typical organisations today... organizational SSOLocal web resources External web resources Databases Portal Local authentication & journals System Username & Password VLE OpenAthens Journals User attributes & permissions OPAC Names, emails, roles... SAML (Security Assertion Markup Language) protocol www.eduserv.org.uk
    14. 14. Case StudyOne of the world’s major private research organizationsPhilips Research www.eduserv.org.uk
    15. 15. Commercial research organization: background• Fluid environment• Changing need for information • Web • Publications • Business information, marketing. www.eduserv.org.uk
    16. 16. Commercial research organization: library services• Library – books & study areas• e-Library – electronic library services• Publishing support - reports & articles• Mediated services – information specialist help. www.eduserv.org.uk
    17. 17. Commercial research organization: e-library• Different users• Personalized home pages for users• Customized database links. www.eduserv.org.uk
    18. 18. User behaviour: Copied in the library Borrowed Downloaded www.eduserv.org.uk
    19. 19. What are the consequences? Subscription cost Number of downloads60,000 6,00050,000 5,00040,000 4,00030,000 3,00020,000 2,00010,000 1,000 - - 2007 2008 2009 2007 2008 2009 www.eduserv.org.uk
    20. 20. What are the consequences? Cost per download 20.00 18.00 16.00 14.00 12.00 10.00 8.00 6.00 4.00 2.00 0.00 2007 2008 2009 www.eduserv.org.uk
    21. 21. Three steps to improve ROI• Re-negotiated subscriptions• Implemented a local identity and access management solution (OpenAthens)• Implemented OpenURL and A to Z list management using TDNet. www.eduserv.org.uk
    22. 22. Re-negotiated subscriptionsPublisher 1• No movement on price or licencing terms• No alternative arrangements available• From 2010, the complete collection was replaced by a collection of the most used titles. www.eduserv.org.uk
    23. 23. What were the consequences? Subscription cost Number of downloads60,000 6,00050,000 5,00040,000 4,00030,000 3,00020,000 2,00010,000 1,000 - - 2007 2008 2009 2010 2007 2008 2009 2010 www.eduserv.org.uk
    24. 24. What were the consequences? Cost per download 20.00 18.00 16.00 14.00 12.00 10.00 8.00 6.00 4.00 2.00 0.00 2007 2008 2009 2010 www.eduserv.org.uk
    25. 25. The impact: publisher 1• End users have less access• Library service is curtailed• Publisher loses income. www.eduserv.org.uk
    26. 26. Re-negotiated subscriptionsPublisher 2:• 2007 ~35 journals, not much used• 2008 cancelled most of them• 2010 new arrangement with publisher o download everything at a fixed price o subscriptions commence when it is profitable. www.eduserv.org.uk
    27. 27. What were the consequences? Cost of subscriptions Number of downloads80,000 6,00070,000 5,00060,00050,000 4,00040,000 3,00030,000 2,00020,000 1,00010,000 - - 2007 2008 2009 2010 2007 2008 2009 2010 www.eduserv.org.uk
    28. 28. What were the consequences? Cost per download 40.00 35.00 30.00 25.00 20.00 15.00 10.00 5.00 0.00 2007 2008 2009 2010 www.eduserv.org.uk
    29. 29. The impact: publisher 2• End users have more access than they did 3 years ago• The library service improves• Publisher regains income. www.eduserv.org.uk
    30. 30. New search capability• Implemented OpenURL and A to Z list management using TDNet. www.eduserv.org.uk
    31. 31. www.eduserv.org.uk 31
    32. 32. To go full text, … you click the ‘Philips link’ to … www.eduserv.org.uk
    33. 33. … link through to the options: www.eduserv.org.uk
    34. 34. www.eduserv.org.uk
    35. 35. What’s next for the corporate library?e-library:• A one-stop-shop giving access to everything• Serve external customers• Transparent and reasonable pricingFurther support:• Searching, alerting, getting information• Business intelligence and technology, visualizations www.eduserv.org.uk
    36. 36. Further roll-out of OpenAthens www.eduserv.org.uk
    37. 37. Corporate Information Centre Site feed OpenAthens OpenAthens Integrated ProxyProtected resources Protected resources IP restricted/ [SAML/Oauth] [OpenAthens] local user www.eduserv.org.uk
    38. 38. Business intelligence across ALL e-resources www.eduserv.org.uk
    39. 39. Thank you for listeningTwitter: @edm0ndsSkype: tomedmonds.eduservEmail: tom.edmonds@eduserv.org.ukStand: 564 for more information www.eduserv.org.uk

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