A View from the Intersection Mike Roch Director of IT Services 21 May, 2009 Conducting at the Piazza Venezia
 
<ul><li>Extension college of Christ Church 1892  </li></ul><ul><li>Royal Charter awarded 1926 </li></ul><ul><li>13,000 und...
IT Services -  Responsibilities
IT Services –  Partnerships <ul><li>Communications –  PTS Consulting  </li></ul><ul><li>Networks –  Data Integration </li>...
IT Services -  Culture <ul><li>Services  more important than  IT </li></ul><ul><li>We  work for  them -  ‘ Can-do ’, ‘ Her...
Risk Management IMPACT of nasty thing PROBABILITY of nasty thing Low  High Low  High Prevent Reduce Impact Plan Accept
Research Support <ul><li>Computational resources </li></ul><ul><ul><li>Thames Blue IBM BladeCenter </li></ul></ul><ul><ul>...
Identity Management  - background   <ul><li>Mainframe s and UNIX minis from  1970s </li></ul><ul><li>Distributed UNIX work...
Identity Management  - update <ul><li>New format usernames for accounts from Oct 2008 </li></ul><ul><ul><li>2 random lette...
So, is  IdM Utopia  Builded Here?
UCISA Top Concerns 2008
Transatlantic Top Concerns http://www.ucisa.ac.uk/members/surveys/tc
Challenges to IdAM in HEIs <ul><li>Porous  boundaries and fluid structures </li></ul><ul><ul><li>Open campuses, open libra...
Project FLAME  –  London School of Economics <ul><li>Technical Strand – investigated systems supporting:  </li></ul><ul><u...
Project FLAME  –  Social Study Experiment
Project FLAME  –  Social Study Experiment <ul><li>What is your LSE username? </li></ul><ul><li>What is your LSE library nu...
Project FLAME  –  Social Study Experiment <ul><li>What is your LSE username? </li></ul><ul><li>What is your LSE library nu...
Project FLAME  –  Social Study Experiment <ul><li>What is your LSE username? </li></ul><ul><li>What is your LSE library nu...
Risk, Identity and Access Management <ul><li>Vital to mitigate risks: </li></ul><ul><ul><li>Resource misallocation </li></...
Links  <ul><li>JISC Project FLAME  </li></ul><ul><ul><li>https:// gabriel.lse.ac.uk/twiki/bin/view/Projects/Flame/WebHome ...
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Conducting at the Piazza Venezia

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A presentation by Mike Roch given at the Eduserv Symposium 2009 in London during May 2009.

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Conducting at the Piazza Venezia

  1. 1. A View from the Intersection Mike Roch Director of IT Services 21 May, 2009 Conducting at the Piazza Venezia
  2. 3. <ul><li>Extension college of Christ Church 1892 </li></ul><ul><li>Royal Charter awarded 1926 </li></ul><ul><li>13,000 undergrads; 5,000 postgrads </li></ul><ul><li>3,000 staff (700 researchers) </li></ul><ul><li>87 % of research is of International Standing </li></ul><ul><li>Turnover £200M; Research income £30M </li></ul>
  3. 4. IT Services - Responsibilities
  4. 5. IT Services – Partnerships <ul><li>Communications – PTS Consulting </li></ul><ul><li>Networks – Data Integration </li></ul><ul><li>Windows – Microsoft Educational Support Centre </li></ul><ul><li>Virtualisation – VMware </li></ul><ul><li>Disaster Recovery – Sungard </li></ul><ul><li>Offsite backup - Recall </li></ul><ul><li>Student Email – T.B.A. </li></ul><ul><li>Identity Management – Oxford Computing Group </li></ul><ul><li>Access Management – Eduserv </li></ul>
  5. 6. IT Services - Culture <ul><li>Services more important than IT </li></ul><ul><li>We work for them - ‘ Can-do ’, ‘ Here to Help ’ </li></ul><ul><li>Good value for money - £270/fte user/yr </li></ul><ul><li>Standards and working practices </li></ul><ul><ul><li>Service desk & workflow - ITIL </li></ul></ul><ul><ul><li>Change management - ITIL </li></ul></ul><ul><ul><li>Project management - PRINCE-lite </li></ul></ul><ul><ul><li>Information security management - BS7799/ISO27002 </li></ul></ul><ul><li>Pragmatism – ‘Utility not ideology ’ </li></ul><ul><li>Risk management – proportionality </li></ul>
  6. 7. Risk Management IMPACT of nasty thing PROBABILITY of nasty thing Low High Low High Prevent Reduce Impact Plan Accept
  7. 8. Research Support <ul><li>Computational resources </li></ul><ul><ul><li>Thames Blue IBM BladeCenter </li></ul></ul><ul><ul><li>600 node Campus Grid & NGS Affilliate </li></ul></ul><ul><li>Storage resources </li></ul><ul><ul><li>Mirrored NetApp Filers & Enterprise Vault </li></ul></ul><ul><ul><li>Institutional Repository - ePrints </li></ul></ul><ul><li>Software </li></ul><ul><ul><li>ArcGIS, Matlab, SAS, SPSS, ATLAS-ti, NVivo, … </li></ul></ul><ul><li>Support </li></ul><ul><ul><li>Advice, documentation, certification, AccessGRID, Globus g/w </li></ul></ul><ul><ul><li>Partnerships – Oxford eResearch Centre, eResearch South , NGS </li></ul></ul>
  8. 9. Identity Management - background <ul><li>Mainframe s and UNIX minis from 1970s </li></ul><ul><li>Distributed UNIX workstations + NFS filestore - 1988 </li></ul><ul><ul><li>TCP/IP, PC-NFS for PCs, CAP etc for Macs </li></ul></ul><ul><ul><li>Yellow Pages/NIS directory services </li></ul></ul><ul><li>Common University Username (= email LHS for students) </li></ul><ul><li>Active Directory synched with NIS from 2001 </li></ul>s p u 0 3 c h 3 Science Faculty Physics Dept Undergraduate Registration Year Initials + serial
  9. 10. Identity Management - update <ul><li>New format usernames for accounts from Oct 2008 </li></ul><ul><ul><li>2 random letters followed by 6 digits </li></ul></ul><ul><ul><li>New format email addresses for students [email_address] </li></ul></ul><ul><li>Microsoft Identity Lifecycle Manager service summer 2009 </li></ul><ul><ul><li>ADAM (Active Directory Application Mode) to replace NIS </li></ul></ul><ul><ul><li>Parallel running from launch </li></ul></ul><ul><li>Remote authentication and authorisation </li></ul><ul><ul><li>OpenAthens subscription for 3 years from 1/8/08 </li></ul></ul><ul><ul><li>Eduroam for visitors and working away </li></ul></ul><ul><ul><li>Digital Certificates for accessing research computing resources </li></ul></ul>
  10. 11. So, is IdM Utopia Builded Here?
  11. 12. UCISA Top Concerns 2008
  12. 13. Transatlantic Top Concerns http://www.ucisa.ac.uk/members/surveys/tc
  13. 14. Challenges to IdAM in HEIs <ul><li>Porous boundaries and fluid structures </li></ul><ul><ul><li>Open campuses, open libraries, open access </li></ul></ul><ul><ul><li>Open resources – research & T&L outputs </li></ul></ul><ul><ul><li>Re-organisations, mergers, spin-offs, closures </li></ul></ul><ul><ul><li>Nomadic academic careers </li></ul></ul><ul><li>Individual behaviours - PBSK </li></ul><ul><ul><li>Serendipitous discovery ignores boundaries </li></ul></ul><ul><ul><li>Research collaborators identified and trusted by personal estimation not external validation </li></ul></ul><ul><ul><li>Web2.0 take-up - *FREE* of cost/authority/bureaucracy </li></ul></ul><ul><ul><li>Sharing and trading identities </li></ul></ul>
  14. 15. Project FLAME – London School of Economics <ul><li>Technical Strand – investigated systems supporting: </li></ul><ul><ul><li>Delegated Authority Management (DAM) </li></ul></ul><ul><ul><li>Attribute Release Policy (ARP) </li></ul></ul><ul><ul><li>Virtual Organisation Management (VOM) </li></ul></ul><ul><li>Social study - large scale studies of typical user attitudes, exploring: </li></ul><ul><ul><li>the extent to which users (students and staff) value and manage their personal data </li></ul></ul><ul><ul><li>their understanding of what data is held by service providers </li></ul></ul><ul><ul><li>the extent to which this data is exchanged </li></ul></ul>
  15. 16. Project FLAME – Social Study Experiment
  16. 17. Project FLAME – Social Study Experiment <ul><li>What is your LSE username? </li></ul><ul><li>What is your LSE library number? </li></ul><ul><li>What is your Facebook password? </li></ul><ul><li>What is your LSE logon password? </li></ul><ul><li>What is your term-time address? </li></ul><ul><li>What is your date of birth? </li></ul><ul><li>What is your mobile number? </li></ul><ul><li>What is your credit card number? </li></ul>
  17. 18. Project FLAME – Social Study Experiment <ul><li>What is your LSE username? </li></ul><ul><li>What is your LSE library number? </li></ul><ul><li>What is your Facebook password? </li></ul><ul><li>What is your LSE logon password? </li></ul><ul><li>What is your term-time address? </li></ul><ul><li>What is your date of birth? </li></ul><ul><li>What is your mobile number? </li></ul><ul><li>What is your credit card number? </li></ul>91 % 63 % 40 % 14 % 90 % 73 % 67 % ?
  18. 19. Project FLAME – Social Study Experiment <ul><li>What is your LSE username? </li></ul><ul><li>What is your LSE library number? </li></ul><ul><li>What is your Facebook password? </li></ul><ul><li>What is your LSE logon password? </li></ul><ul><li>What is your term-time address? </li></ul><ul><li>What is your date of birth? </li></ul><ul><li>What is your mobile number? </li></ul><ul><li>What is your credit card number? </li></ul>91 % 63 % 40 % 14 % 90 % 73 % 67 % 30 %
  19. 20. Risk, Identity and Access Management <ul><li>Vital to mitigate risks: </li></ul><ul><ul><li>Resource misallocation </li></ul></ul><ul><ul><li>Breaches of contractual obligations </li></ul></ul><ul><ul><li>Breaches of confidentiality, integrity and availability </li></ul></ul><ul><ul><li>Quality assurance failures … </li></ul></ul><ul><li>Mitigation must always be proportional to risk: </li></ul><ul><ul><li>Big risks need strong controls </li></ul></ul><ul><ul><li>Small risks less so … </li></ul></ul><ul><ul><li>Else </li></ul></ul><ul><ul><li>Excessive costs </li></ul></ul><ul><ul><li>Inflexible processes </li></ul></ul><ul><ul><li>Missed opportunities … </li></ul></ul>
  20. 21. Links <ul><li>JISC Project FLAME </li></ul><ul><ul><li>https:// gabriel.lse.ac.uk/twiki/bin/view/Projects/Flame/WebHome </li></ul></ul><ul><li>UCISA Top Concerns </li></ul><ul><ul><li>http:// www.ucisa.ac.uk/members/surveys/tc </li></ul></ul><ul><li>Reading eResearch pages </li></ul><ul><ul><li>http:// www.reading.ac.uk/e -research </li></ul></ul><ul><li>Piazza Venetzia Traffic Cop </li></ul><ul><ul><li>http:// www.youtube.com/watch?v =wBJa0W49ayI </li></ul></ul>
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