Collaboration 2 0

COLLABORATION 2.0 Real world examples, and what we’ve learnt

Mike Ellis, Solutions Architect @m1ke_ellis Lisa Price, Web Communications Manager @lisapr1ce Hello.

> these slides are CC licensed > they will be available online at slideshare.net/eduserv By the way...

It is easy saying “web2.0 is good”... ...but making it happen is harder

1. doing things quickly 2. building community and content 3. finding out what “2.0” does for organisations This is about our real experiences

Some background

> this means we specify... > plan > plan some more > follow known methodologies > have backups Eduserv specialises in high-end solutions

...make it up as you go along ... web 2.0 sometimes leapfrogs all of that

We’re too big to rely on the water cooler… … but we need some structure

> …the dissenting voice > …perceived risk (aka “fear”) > …the “just a fad” thing > …the “but why?” thing Reasons to be fearful…

“ everyone at Eduserv should be better informed about our business, and more in touch with our day-to-day activities” Our basic requirement was:

> democracy! allow anyone to contribute > be easy to administer > give moderators powerful tools > fast, visible results and benefits Our secondary requirements:

Problem #1: nowhere to share

Solution: “Inform” our internal blog

“ simplepress” forum

internal newsletter

> 256 posts, 42 authors > 14,000 visits > 53,000 page views > 3.75 pages/visit > 04:30 avg. time on site ...tangible results

> get agreement to play > use a known, easy platform (WP) > perfection isn’t a necessity > iterative improvement > launch, then continue to cultivate > innovation is infectious! total spend: £0 + 20 days effort (of which maybe 2 days tech) What we learnt:

Problem #2: who is everyone?

Solution: staff directory “2.0”

..shortly we should also have “add as friend” and other SN style tools... … and useful personally editable fields

...built with a simple API

..which allows us to multi-surface

> org charts > printable directories > personal preference management > photos > bios > ...you never know where you might need a staff directory! total spend: £0 + 5 days effort What we learnt:

Problem #3: email isn’t always the right channel

Solution: Microblogging (?)

> some messages are better suited to a micro-blogging format > some staff find it spammy / noisy > others are a bit non-plussed > in general it seems popular (so far!) total spend: £0 (but admin tools would be nice..!) What we learnt (are learning..)

* when the task is often straight-forward Problem #4: things are too complicated*

> search.. > ..links > (that’s it) Solution: radical simplification!

> Sharepoint wasn’t delivering everything we needed ...but people assumed that we *should* use it > 95% people’s day-to-day tasks are simple: staff search, expenses form, templates total cost: £0 + 5 days build What we learnt:

> we’re a hosting and development company so we have skills and resources in-house > BUT! Wide range of easy-to-use, low-cost apps out there that can help you transform how you work. Don’t need to be an uber geek to get started. Caveat

> social software in the enterprise requires a different approach: speed is essential.. > rapid build, adapt on the fly > fail quickly! > internal marketing is essential > push for open editorial policy > put users at the centre Conclusions

Mike Ellis @m1ke_ellis [email_address] Lisa Price @lisapr1ce [email_address] Thanks!

http://www.flickr.com/photos/32209013@N06/3217927975/ http://www.flickr.com/photos/ftmott/3553154938/ http : / /www.flickr.com/photos/tinglebum/521660272/ htt p://www.flickr.com/photos/wishymom/566394520/ ht tp://www.flickr.com/photos/dumbledad/galleries/72 157622395957178/ Credits

Collaboration 2 0

by Eduserv on Dec 04, 2009

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Collaboration 2 0 — Presentation Transcript

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