With Bruce: When she decided to change a situation that seemed to be getting out of control. She defined what direction to take and engaged Peter in the process.
With Peter , when he:
created an atmosphere of trust before started introducing changes. (connect with followers)
investigated the problem before making any conclusions or blaming the staff members (Empathy).
raised issues and provided a vision to improve the situation establishing the type of direction to take.
discussed options and consulted the staff in the process.
engaged the staff during the training.
worked together with them trying the new system making a symbolic statement – “we were together on this ‘boat’”
WITH the Floor Team:
When they showed Peter that his problem with Bruce had nothing do to with them and he should have been more present.
HOW THE THEORY HELP ME EXPLAIN IT?
Bruce – Authoritarian
Janice – Lassez-Fair
Set goals individually
Control discussion
Dominates interaction with followers, therefore has poor listening skills
Set P&P unilaterally
Increase the turnover rates
Benefit in the scenario:
Increases productivity when she is present
Engages in superficial conversation
Avoids decison making,discussion and interaction with followers
Has infrequent feedback and poor listening skills
Benefit in the scenario:
NONE WHATSOEVER
Source: Hackman, M & Johnson, C
Peter - Democratic
Involves followers
Mediates conflict
Engages two-way communication
Facilitates discussion
Offers more engagement and interaction
Benefit in the scenario:
Increase followers satisfaction
Increases innovation
Increases followers perception of their responsibility to the company
Source: Hackman, M & Johnson, C
Bruce’s MOUSE TRAPPING APPROACH
Can be classified as Active Corrective transactional :
Searching for ERRORS, then correcting them.
Setting P&P (rules)
The Leader is always alert to mistakes
What kind of reaction to expect:
NO INNOVATION comes from the staff since they tend to avoid risk taking.
Source: Parry, Avolio & Bass.
FOLLOWERS Alienated Exemplary Passive Conformist Source: Kelley, R C
LEARNINGS WITH THIS EXPERIENCE
Leaders have to be aware of folowers and understand the differences between individuals to communicate effectively.
To be an effective leader you must find a way to connect with people. (humor, empathy, listening are good ways to do it)
Leaders should aim for synergy, in other words
To make the whole cake delicious, no just a few slices of it.
Authoritharian leadership can be a big innovation killer!
Most times it is not about what leadership style is more effective, but the values in place. If values are aligned, it is easier to achieve the desired outcome.
Leadership should influence behaviors more than simply getting people to do what you want.
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