An SLA Management Framework forTeleccommunicationServices<br />Telefónica I+D<br />
Creating new services in a serviceorientedeconomy<br />
Now, ServiceLevelAgreements (SLAs) are important<br />
SLA <br />Management <br />Process<br />
A non-zen <br />Architecture<br />
A comprehensivemodelfor SLA(T)s<br />
End Users <br />(Bank Customers)<br />Customer<br />(Bank Company)<br />SLA<br />3 Party<br />ServiceAggregation<br />Scen...
A Comprehensiveautomatic SLA managementframework<br />
A new businessoportunityforTelcos and thirdpartydevelopers<br />
A chance tointegrate SLA penalties in servicescharging<br />
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Sla management framework_telecommunication_services

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Sla management framework_telecommunication_services

  1. 1. An SLA Management Framework forTeleccommunicationServices<br />Telefónica I+D<br />
  2. 2. Creating new services in a serviceorientedeconomy<br />
  3. 3.
  4. 4. Now, ServiceLevelAgreements (SLAs) are important<br />
  5. 5. SLA <br />Management <br />Process<br />
  6. 6. A non-zen <br />Architecture<br />
  7. 7.
  8. 8. A comprehensivemodelfor SLA(T)s<br />
  9. 9. End Users <br />(Bank Customers)<br />Customer<br />(Bank Company)<br />SLA<br />3 Party<br />ServiceAggregation<br />Scenario<br />Service Aggregator<br />SLA<br />SaaS Provider<br />3 Party<br />Business<br />(Telco As A Service)<br />SLA<br />Software<br />Telco Network Capabilities provider<br />3 Party<br />SLA<br />Infrastructure<br />3 Party<br />SLA<br />Telco Network Capabilities<br />Telco Network Capabilities<br />
  10. 10. A Comprehensiveautomatic SLA managementframework<br />
  11. 11. A new businessoportunityforTelcos and thirdpartydevelopers<br />
  12. 12. A chance tointegrate SLA penalties in servicescharging<br />
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