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6th Annual HR Shared Services & Outsourcing Summit
 

6th Annual HR Shared Services & Outsourcing Summit

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Enhance the productivity of your HR shared services center ...

Enhance the productivity of your HR shared services center
• Streamline costs and improve efficiency without losing key functionality
• Transform HR into an enabler of business strategy through effective
talent management, succession planning, and workforce analysis tools
• Optimize your approach to HR outsourcing to achieve significant cost savings
and service enhancements
• Capture and analyze key HR metrics to drive continuous organizational
improvement
• Coordinate shared service centers on a global basis for maximum
productivity
• Bring your mature shared service center to the next level

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    6th Annual HR Shared Services & Outsourcing Summit 6th Annual HR Shared Services & Outsourcing Summit Document Transcript

    • Call us at 1-646-253-5526 for Best Possible Pricing PRESENTS HRCI CREDITS AVAILABLE 6th Annual HR Shared Services & Outsourcing Summit TM MAY 18 – 20, 2009 Transforming HR into a Partner of the Business: THE ALLERTON HOTEL Adding Value & Driving Efficiency through Shared Services, Outsourcing & Workforce Analysis CHICAGO, ILLINOIS GAIN TRANSFORMATIVE HR INSIGHTS AND LEARN HOW YOU CAN: NEW FOR 2009 Enhance the productivity of your HR shared services center • ➔ Outstanding speaker Streamline costs and improve efficiency without losing key functionality • faculty, featuring 25+ HR thought leaders Transform HR into an enabler of business strategy through effective • ➔ Latest strategic content on talent management, succession planning, and workforce analysis tools HR Outsourcing & HR Optimize your approach to HR outsourcing to achieve significant cost savings • Transformation and service enhancements ➔ Interactive roundtable Capture and analyze key HR metrics to drive continuous organizational • discussions: Hear how improvement your peers are tackling the Coordinate shared service centers on a global basis for maximum same challenges as you • productivity ➔ VP Think Tank, enabling exclusive networking with Bring your mature shared service center to the next level • senior HR leaders ➔ 80% of speakers new to LEVERAGE THE WISDOM OF 25+ SENIOR THOUGHT LEADERS, INCLUDING: the agenda for 2009 Sreekanth K Claire St Louis VP, Global HR Operations VP, Talent and Career Development NEW speaker CA United Water companies for 2009: Leanne Andersen David Ibarra Microsoft • Senior Director, HR Director, HR Metrics Operations Wellpoint CA • Best Buy United Water • Best Buy • “The event was extremely helpful – an outstanding cross-section of Astrazeneca • attending companies, a great mix of topics, and plenty of detail in the case WW Grainger • studies. I’d make a big effort to attend again.” - HR Director, Ascension Health Medco • International Paper • Member Discount: Save an extra 10%! See page 7 for details. Wellpoint • National • Confirmed Sponsor Media Partners Reconnaissance Office Department Of State • CONTACT NIGEL CUMMINGS DIRECTLY AT 1-646-253-5526 FOR BEST PRICING OPTIONS
    • LEARN FROM TODAY’S LEADING 6th Annual TRANSFORMATIONAL HR LEADERS: HR Share d Servic es Sreekanth K VP, Global HR Operations & Outsourcing Summit CA Leslie Waltke Dear Colleague, VP, HR Shared Services SAP Given historic economic condition Claire St Louis s, it’s more important than ever that HR leaders leverage the dramatic economies of scale that VP, Talent and Career Development are available to them through share d service structures and United Water outsourcing arrangements. And for more mature companies – those that have already made the transition to an HR shared service Mike Asbery model – there is an urgent need to re-align the kinds of services they offer with increasingly tough Senior Manager business challenges. Compensation & Benefits, Microsoft Talent – how to find, acquire, and Dan Wild develop it within your organization – is rapidly becoming the most important differentiator in a globalize CFO & SVP d economy, creating exciting oppo rtunities for “transformed” HR functions to play a truly strategic JT3 role in the business. As transactio nal services become increasingly automated, HR can become a partn Leanne Anderson er to the business in new ways and enhance core processes like sales, marketing, engineering and Director of HR Operations product design. Playing a role in the top-line of the business is the essence of HR transformation, and Best Buy will become increasingly critical as the global economy falters. Cindi Basenspiler The event brings together senior HR VP, HR Shared Services leaders in an exciting interactive forum case studies aimed at optimizing every , delivering best practice Acuity Brands stage within the HR transformation topic introductions for those new process. From “101” style Mike West to shared services and outsourcing, to detailed case studies on truly transformational programs, it’s the HR Metrics Partner only event that guarantees a retur n on your time out of the office: whatever the maturity level of your Astrazeneca HR service offerings. David Ibarra The 2009 program features a num Director, HR Metrics ber of exciting innovations designed to maximize the value of your participation. If you’re a VP, for exam Wellpoint ple, you’ll have the opportunity to exchange best practices with your peers at our exclusive VP Thin k Tank session (see page 4-5), takin Scott Lacy g place at 1.30pm on May 19th. And for non-VP attendees, Director, HR Operations you’ll have a selection of interactiv e roundtables to choose from, enabling you to brainstorm solutions International Paper to your toughest challenges. The speaker faculty has been given a dramatic make-over, with 78% of our speakers new for 2009 and Ilene Colina almost half at VP level or above. We’re delighted to announce VP, Human Resources exciting case studies from some of the most innovative organizations in the world, including QinetiQ North America Microsoft, SAP, the National Reco nnaissance Office, Dell, AstraZeneca, Medco, United Wat er, and WW Grainger, to name Richard Bye just a few. Director, Global HR Service Centers Please take a few minutes to read Dell through this agenda and visit our website at www.iqpc.com/us/hrsharedservice s for updates on creating a business Ellen Hirsch case for attending. Director, Human Resources I look forward to meeting you in Chic WW Grainger ago for this exciting event! John Blowers Kind regards, Director of Global HR Services and Solutions AMD Global Foundry, & Best-Selling Author, Tilt your learning P . Maximize Sreeni Kutam .S ttending our Senior Director, HR Operations xperience by a Medco e shops! Se e teractive work Nikki Champagnie Toby Donovan in Director, HR Shared Services ister today! Director, HR Division age 3 and reg State of Georgia p Shared Services & Outsourcing Network Peggy Philbin Executive Director, Shared Services Department of State Sharon Smith Director, HR Shared Services 2009 Sponsor: IKON Office Solutions Enwisen helps companies improve Provides CSRs with on-demand access to any member of the • Debbie Ridley the delivery of HR Services while workforce’s personalized policies, benefits, onboarding forms Program Director, Leadership Development reducing the cost. and more & Succession Management Promotes first-call resolution National Reconnaissance Office • Enwisen’s AnswerSource HR Shared Services/Case Management is Increases call volume productivity • Mary K Byers the industry’s only HR-specific shared services solution that Speeds time-to-productivity for service reps • Director, HR combines call tracking software with a personalized, searchable HR Promotes accuracy and consistency • National Reconnaissance Office knowledgebase – enabling call center reps to provide fast, Manages tickets easily with dashboards and reports • accurate and consistent inquiry resolution. The knowledgebase Helps companies reduce their annual cost-per-employee for Dana Taylor • also integrates with the AnswerSource Workforce Portal – HR Director HR services by up to 45% promoting the ability for employees and managers to get their Ciena Offered as a Software as a Service solution – easily deployed • own answers in Tier 0 self-service mode … “after all the best call and fully maintained by Enwisen. Christopher Bohme is the one that is never made.” The AnswerSource HR Shared Former Director of Human Resources Services/Call Center: Website: www.enwisen.com Citigroup Angela Keister Director, Organization Development HRCI Credits Available! Advocate Healthcare This program has been approved for up to 24 recertification credit hours through the Human Adam Feirstein Resource Certification Institute (HRCI). For more information about certification or recertification, Former VP, Global HR Operations Hertz please visit the HRCI homepage at www.hrci.org. CONTACT NIGEL CUMMINGS DIRECTLY AT 1-646-253-5526 FOR BEST PRICING OPTIONS 2
    • Pre-Conference Workshops Monday, May 18, 2009 8:00 – 11:00 7:30 Registration for Workshop A Achieving Best Practice In Human Resource Outsourcing: Determining The Most Suitable HRO Model For The Long-Term Requirements Of Your Business What you will learn: HRO for the long-term: Understanding how to future-proof your • • Auditing your internal capabilities, to determine what to outsource HRO agreement, enabling flexibility around future requirements and and what to keep in-house technological developments • Optimizing the relationship structure with your HRO partners: single- How you will benefit: source vs. multi-source Avoid the pitfalls associated with hastily constructed outsourcing • • Creating clear, transparent SLAs to drive the performance levels of arrangements your HRO partner • Create a flexible HRO model allowing for fluctuations in future demand • The softer aspects of relationship management: Creating a true • Get the best possible value from your outsourcing partner: What to partnership beyond contractual obligations insist on in an outsourcing arrangement, and what to avoid • What to do when things go wrong: How to negotiate an exit from an HRO agreement or re-negotiate a new deal Scott Lacy, Director, HR Operations, International Paper 11:15 – 2:15 11:00 Registration for Workshop B Lunch will be served HR Shared Services Technology: A Multi-Tier Approach to HR Service Delivery What you will learn: lower cost – reduce annual cost-per-employee for the delivery of HR Best practices for deploying Tier Zero, Tier 1 and Tier 2 response services by 20-40% • • The technology components of a multi-tier approach to HR Shared Promote the ability for employees to answer their own HR questions • Services – including integrated portal, knowledgebase and case 80-90% of the time management solutions Create an HR Shared Services Center that handles higher volume • • The business model for deploying HR Shared Services technologies with fewer reps – with 80% first call resolution for both mid market and large market employers – a model that Speed CSR rampup time to days vs. weeks • works for you whether you have 1,000 or 100,000 employees Reach key performance indicators in just months • • Key performance indicators and metrics to measure ROI Workshop Leaders: • How HR Shared Services technologies promote successful HR Jim Scully, Founder, HR Shared Services Network Transformation How you will benefit: Improve the delivery of HR services with fewer resources and at a • Barbara Levin, SVP Marketing & Customer Community, Enwisen 2:30 – 5:30 2:15 Registration for Workshop C HR Shared Services 101: The Fundamentals of Designing, Building, Launching and Operating Shared Services for Human Resources What you will learn: Managing the impact of your shared service center on organizational • • Determining the right operating model for your shared service center culture and morale • Creating an effective business case for an HR shared services center: How will you benefit: Achieving clarity on the information you need to deliver for executive Exposure to the lessons learned from hundreds of HRSS • buy-in implementations • Understanding how to build an effective project team • Create a shared services strategy that’s truly cost-effective, delivering • Solving the staffing puzzle: Tips for identifying and sourcing top clear return on investment talent into your shared service center • Brand your shared services center effectively to Back by • Redesigning processes to maximize buy-in from your internal maximize uptake customers popular • Selecting the right technology platform for your shared service center Scott Manning, Partner, demand! ScottMadden Inc 5:45 – 8:45 5:30 Registration for Workshop D Dinner will be served Growing an HR Shared Services Operation...Without the Growing Pains You’ve set up your shared service center, and now you’re faced with How you will benefit: the task of expanding it. In this extended workshop session, hear how • Learn how to deliver value to the organization on day one John Blowers and Geoff Dubiski expanded the scope of an HR shared • Discover how pricing plans can drive growth and expand service service center more than 30-fold, from a center set up to service 3,000 offerings employees, to one that serviced the entire workforce of 110,000! • Determine appropriate growth strategy for your shared services operation What you will learn: • Leveraging ideal beta partners to determine scalability of model John Blowers, Director of Global HR Services and • Deciding between insourcing v. outsourcing Solutions, AMD Global Foundry, & Best-Selling Author, • Understanding the nuances of shared services vendor selection and Tilt management Geoff Dubiski, Managing Director & Chief Talent Scout, • Expanding a shared services operation Sumner Grace • Developing and evolving meaningful, customer-centric metrics • Undergoing a commercialization exercise to truly understand the value proposition Sponsor Media Partners 3
    • Main Conference Day One Tuesday, May 19, 2009 Registration & Coffee Analyzing the relationship between global economic pressures • 7:30 and the emergence of alternative HR operating models Chairperson’s Welcome and Opening Remarks Looking into the future of HR technology: Examining the • 8:00 impact of increasing technological sophistication and Barbara Levin computing power on workforce analysis techniques and Senior Vice President, Marketing & Customer Community human capital intelligence Enwisen HR 2020: What is the future of the HR function in the • medium term? How will HR support the businesses of Opening Keynote: Choosing The Right Operating 8:10 tomorrow? Model For Your HR Transformation Program: Striking The Correct Balance Between Shared Sreekanth K Services & Human Resource Outsourcing VP, Global HR Operations CA Inc Defining HR Transformation: Playing a more strategic role in • the top-line of your business Ilene Colina Leveraging HR to support revenue-critical processes related to • VP, Human Resources sales, marketing, engineering and product design QinetiQ North America Linking the strategic orientation of your HR organization to • Leslie Waltke the needs of your future business through workforce analysis VP, HR Shared Services and succession management tools SAP Designing an effective operating model for your • “transformed” HR organization, optimizing the balance Morning Networking Break 10:25 between outsourcing and shared service structures Enhancing the communications between your outsourcing • Optimizing Your Global Shared Services Model: 11:00 partners and internally managed shared service centers, to Getting The Delivery Right For Maximum maximize efficiency and reduce the possibility of duplicated Productivity activity Choosing the right model: Determining whether your Creating an operating model capable of continuous • • business would be better served by national, regional, or improvement, and designing metrics to measure the global shared service centers effectiveness of that model going forward Balancing the advantages of local area and cultural • Sreekanth K knowledge with the economies of scale to be achieved by VP, Global HR Operations global centers CA Inc Designing and implementing a global shared services • governance model, to enhance the consistency of your global Joint Case Study: HR As An Enabler Of Business 8:55 HR service delivery Transformation: Creating A Holistic Talent & Development Strategy To Enhance Succession Richard Bye Management Director, Global HR Service Centers Dell Optimizing the interview process to identify leadership ability • and collaborative expertise JT3 Case Study: Unleashing The Full Potential Of 11:45 Creating transparency across the intelligence agencies about • Comprehensive Outsourcing To Drive Cost senior roles becoming available, and the kinds of skills and Savings Throughout Your HR Operations qualities required for them Understanding the market pressures that favor the uptake of Combining succession planning with learning and • • comprehensive outsourcing models: development: Designing development plans for suitable - Cost pressures internal candidates before the role becomes available, - The need for consistent service quality enabling on-the-job training to upskill in time - Organizational focus Shifting the organizational culture across the intelligence • Optimizing the structure of your comprehensive outsourcing agencies by more effectively motivating collaborative activity • arrangement to enhance cost efficiency and flexibility rather than individual performance alone Driving performance through optimally designed service level • Debbie Ridley agreements and incentive structures Program Director, Leadership Development & Succession Enhancing the softer aspects of your outsourcing relationship • Management Dan Wild National Reconnaissance Office CFO & Senior Vice President Panel Discussion: HR 2020: Looking Into The JT3 9:40 Future Of The HR Function Networking Lunch 12:30 Forecasting the continuing impact of the global economic • crisis on the strategic priorities of corporate HR organizations “The HR Shared Services Summit was a unique opportunity for HR shared service professionals to benchmark, exchange best practices, and get up to speed with the latest transformational models. An unmissable meeting!” - Secret Holland, HR Director, Southern Company Case Study Interactive Session Networking Opportunity CONTACT NIGEL CUMMINGS DIRECTLY AT 1-646-253-5526 FOR BEST PRICING OPTIONS 4
    • NEW INTERACTIVE FORMATS FOR 2009! Interactive Roundtable Discussions VP Think Tank: Identifying Opportunities in a 1:30 Down Economy After an insightful morning of case studies, panels, and presentations, this is your opportunity to debate your most critical issues in intimate The VP Think Tank is an hour long discussion mini-track limited to groups of your peers. Brainstorm solutions, make important new 12 VP+ level participants to discuss executive- level strategies contacts and ask the questions you really need answers to. But hurry! relating to HR transformation, shared services, and outsourcing Places are strictly limited to 12 delegates on each table, so make sure models. There are two levels of participation: You can be among a you register well in advance to be sure of your first choice. select group of leaders that will bring to the forefront one topic of Roundtables will take place on the following key topics: interest or challenge you are facing right now. Or you can be an HRSS & Stakeholder Management in the Public Sector attendee and take advantage of a networking opportunity that is • • Branding Your HR Shared Services Initiative To Gain focused on your specific needs, at your level of seniority. Already Maximum Internal Buy-In confirmed participants include: • Change Management For HR Shared Services Sreekanth K, VP, Global HR Operations, CA Inc • Developing HR Personnel for Business Transformation Leslie Waltke, VP, HR Shared Services, SAP Claire St Louis, VP, Talent and Career Development, United Water Dan Wild, CFO & SV, JT3 Cindi Basenspiler, VP, HR Shared Services, Acuity Brands Ilene Colina, VP, Human Resources, QinetiQ North America Want to submit your VP for the Think Tank? Discuss your most pressing issues within intimate E-mail your nomination to toby.donovan@iqpc.com groups of your peers! HR Shared Services In A Difficult Economy: Creating A Shared Service Center Within A 2:30 4:30 Cutting Costs While Remaining Efficient Mature Organization: How Microsoft Created A Centralized Function For Systems Implementation Performing a cost-benefit analysis of your existing shared • In The Compensation & Benefits Department service operations Performing an internal audit to identify the most suitable Identifying a value proposition for the shared services organization • • areas for cost-savings and efficiencies Defining the service offerings to provide • Using automation technology to reduce the cost-base of your Balancing the drive towards a long term vision with hitting • • shared service center: How long before you see a return on short term milestones investment? Building and transitioning a new team to meet the evolving • Managing the cost-effectiveness of your vendor relationships needs of the business • Engraining process thinking and measurement into the • Cindi Basenspiler function VP, HR Shared Services Acuity Brands Mike Asbery Senior Manager, Readiness & Operations for From Transactional Agents To Strategic Business 3:15 Compensation & Benefits Partners: Rethinking The Role Of The HR Microsoft Professional Within IKON Office Solutions Panel Discussion – Striking The Right Balance Identifying & automating transactional HR services 5:15 • Between People & Technology: Optimizing The Redesigning the HR business role: • Automation Model To Ramp Up The Productivity - Responsibilities Of Your HR Services While Retaining The Human - Skills Touch - Aptitudes & Capabilities Mapping out the higher-level, strategic services that fall Achieving visibility over the full range of technologies • • within the remit of the new position: available to enhance the productivity of the HR shared - Succession planning services center: - Workforce analysis - Skill-based call routing - Leadership development - Interactive voice response systems (IVRs) Maximizing the value to the business by enhancing awareness - Dashboarding technology • of higher-level HR capabilities Determining the most effective strategies for helping your • employees get the full benefit from your IT systems: Sharon Smith - Usability testing Director, HR Shared Services - Training & development plans IKON Office Solutions What is the proper extent of automation? Identifying the • non-negotiable points of human contact within the shared Afternoon Networking Break 4:00 service structure Peggy Philbin Executive Director, Shared Services Department of State Ilene Colina VP, Human Resources QinetiQ North America Christopher Bohme Former Director of Human Resources Citigroup Close of Conference Day One 6:00 Case Study Interactive Session Networking Gain access to the latest transformational HR case studies Opportunity Sponsor Media Partners 5
    • Main Conference Day Two Wednesday, May 20, 2009 Registration & Coffee The New Look of HRO Service Management 7:30 11:35 HRO buyers are seeing an evolution in the management of service Chairperson’s Recap of Main Conference Day One 8:00 delivery. Many HR processes are complex and involve multiple providers committed to delivering a satisfying end-to-end Keynote: Adding Value Beyond The Transactional: 8:10 employee experience. This shift is leading to fundamental changes Incorporating Recruitment, And Reporting Into in how service delivery is architected, how success is measured, Your HR Shared Services Model and how deals are structured. Additionally, buyers are recasting HR Service Delivery: a new way of looking at shared services their own teams to include an ensemble committed to strategic • - Service Delivery - the basic concepts sourcing, operational excellence and relationship management. In - Shared Services value versus expectations this highly awaited session, Leanne Anderson, Senior Director of - Service Delivery tiered model HR Operations at Best Buy and chairman of the Buyer’s Group, will - Leadership Characteristics provide exclusive insights into the following key areas: Recruiting as part of Shared Services • Examining the challenges of simultaneously managing • Compensation and Benefits as part of Shared Services multiple HRO providers • Reporting as part of Shared Services • A closer look at the new models of HRO management, • including concierge HRO and HRO network management Leslie Waltke • Understanding the technological implications of emerging VP, HR Shared Services HRO service management strategies SAP • Driving partner performance within new HRO models through smart SLAs and incentive mechanisms Leveraging Technology To Gain Top-Level 8:55 Visibility For Your Succession Planning Pipeline Leanne Andersen The “perfect storm”: Examining the ways in which the labor Senior Director, HR Operations • shortage, skills deficit, and knowledge drain are converging Best Buy Sharing accountability for navigating the storm between HR • Networking Lunch and the business 12:20 Building awareness of the succession planning challenge • Panel Discussion – Achieving Transformational throughout the business 1:20 HRO: Determining The Best Model For Truly Understanding how technology has enabled the creation of • Effective Human Resource Outsourcing “living” succession plans, automatically updated by changes in circumstances and skill sets Identifying the hallmarks of truly successful HRO deals around • Charting the evolution of HR’s role within United Water’s the world • succession management strategy: From coordinator of paperwork Making the choice between competing HRO partners: • facilitator of process strategic partner of the business, evaluating - Creating a tender process that identifies the most effective HRO organizational talent needs and analyzing skills organization for the specific requirements of your business - Proprietary technology platform vs. traditional ERP? Claire St Louis Understanding which technology model is the better choice VP, Talent & Career Development for your organization United Water Achieving visibility over your organization’s strategic expertise in • order to determine the precise mix of services to be outsourced Creating A Scalable RPO Model To Support 9:40 Operational considerations: determining whether your HRO • Shifting Talent Requirements In A Challenging partner should inherit your HR staff following the execution Economic Environment of the deal Examining the talent acquisition challenge, now and in the future • Determining how the economic downturn will impact on the Sreeni Kutam • global recruitment landscape Senior Director, HR Operations Identifying tools and strategies to measure the quality of your hires Medco • Assessing the pros and cons of moving to an RPO model, and • Ellen Hirsch the impact of RPO on process efficiency within your business Director, Human Resources & Global Staffing Understanding how to increase the scalability of your RPO model, • WW Grainger to enable rapid alignment with your staffing requirements Leanne Anderson Ellen Hirsch Director of HR Operations Director, Human Resources & Global Staffing Best Buy WW Grainger Towards a Science of HR Decision-Making: 2:05 Morning Networking Break 10:20 Effectively Using HR Data to Support Benefits Optimization & Attrition Reduction Achieving Best Practice In HRO: Managing The 10:50 Understanding the central tenets of good HR data practice • Performance Of Your Outsourcing Partner - Why data without a goal is like carrying an umbrella when Beyond Contractual SLAs there is no chance of rain Identifying solutions to deal with some common challenges • - Why data without a reference point should get lost associated with HRO arrangements: - Why a picture is worth a thousand spreadsheets - Sub-optimal expertise in industry and/or specific company Examining case studies on how the principles have been • - Lack of direct liaison between the client and the outsourcing applied at some of the world’s leading HR organizations partner Towards the development of a data-oriented logic for HR: • - Cultural difficulties associated with offshore models Making informed decisions and allocating time and resources Creating a dedicated partnership liaison officer to ensure • to support the attainment of organizational goals constant contact between the client and the HRO organization Developing a tracking mechanism to distinguish between • Mike West human failure and process failure, and using this both to HR Analytics Partner enhance vendor performance and improve business processes AstraZeneca Sreeni Kutam Case Study Interactive Session Networking Senior Director, HR Operations Opportunity Medco CONTACT NIGEL CUMMINGS DIRECTLY AT 1-646-253-5526 FOR BEST PRICING OPTIONS 6
    • Afternoon Networking Break panelists will have to go very quickly to work their way through 2:50 the most important lessons of this value-packed conference. Driving the Business Forward: WellPoint’s 3:20 David Ibarra Journey in First Year Turnover Reduction Director, HR Metrics Making metrics meaningful: Segmenting HR data effectively • Wellpoint to gain a true picture of turnover levels throughout your Leslie Waltke business VP, HR Shared Services Monetizing turnover: How much does it actually cost? • SAP Understanding why turnover happens: Leveraging HR metrics • to gain visibility into the reasons for employee disengagement Richard Bye and organizational ‘churn’ Director, Global HR Service Centers Communicating your findings to the business: Present • Dell quantitative insights in an accessible way to gain executive buy-in for recommendations Claire St Louis VP, Talent & Career Development David Ibarra United Water Director, HR Metrics Wellpoint Chairperson’s Closing Remarks and Close of 4:50 Conference Quickfire Panel Session – 30 Ideas, 40 Minutes 4:05 Event Wrap-Up & Final Take-Aways Case Study Interactive Session Networking This explosive final session brings together four of our most Opportunity inspiring speakers to deliver 30 key take-aways in 40 minutes. Better brush up on your short-hand note-taking, as our Registration Information PRICING: Qualified HR, Shared Services and Outsourcing Professionals PRICING: All Others Register by Standard Register by Standard 4/24/2009 Pricing 4/24/2009 Pricing Main Conference Only (save $200) Main Conference Only (save $400) $1,599 $1,799 $2,399 $2,799 Main Conference + 1 Workshop (save $200) Main Conference + 1 Workshop (save $400) $2,148 $2,348 $2,948 $3,348 Main Conference + 2 Workshops (save $200) Main Conference + 2 Workshops (save $400) $2,697 $2,897 $3,497 $3,897 Main Conference + 3 Workshops (save $300) (save $100) Main Conference + 3 Workshops (save $500) (save $100) $3,146 $3,346 $3,946 $4,346 Main Conference + 4 Workshops (save $400) (save $200) Main Conference + 4 Workshops (save $600) (save $200) $3,595 $3,795 $4,395 $4,795 Workshop Only $549 $549 Workshop Only $549 $549 Member Discount: Save an extra 10%! See page 7 for details. Please note that multiple discounts cannot be combined. Venue & Accommodation A $99 processing charge will be assessed to all registrations not accompanied by credit card payment at the time of registration. The Allerton Hotel in Chicago MAKE CHECKS PAYABLE IN U.S. DOLLARS TO: IQPC 701 North Michigan Avenue * CT residents or people employed in the state of CT must add 6% Chicago, IL 60611 sales tax. 312-440-1500 http://www.theallertonhotel.com/ Team Discounts For information on team discounts, please contact IQPC Customer Service at 1-800-882-8684. Only one discount may be applied per IQPC has a reduced group rate for 6th HR Shared Services & Outsourcing Summit participants at The Allerton Hotel in registrant. Chicago. The group rate is available 3 days prior and 3 days post event dates, before April 27, 2009, and is subject to availability. The group rate is $225 per night + taxes + gratuities. (Single & Double Occupancy.) Please mention the 6th HR Special Discounts Available: A limited number of discounts are available for the non-profit sector, government organizations and Shared Services & Outsourcing Summit in order to receive the discounted rate. Reserve your room by calling 312-440-1500 academia. For more information, please contact customer service at 1- before April 27, 2009. 800-882-8684. Details for making payment via EFT or wire transfer: Sponsorship and Exhibition Opportunities JPMorgan Chase Penton Learning Systems LLC dba IQPC: 957-097239 ABA/Routing #: 021000021 Reach high-level, targeted decision makers attending the HR Shared Services & Outsourcing Summit. IQPC and SSON Reference: Please include the name of the attendee(s) and the event help companies like yours achieve sales, marketing and branding objectives by setting aside a limited number of event number: 10734.006 sponsorships and exhibit spaces – all of which are custom tailored to help your company create a platform to maximize Payment Policy: Payment is due in full at the time of registration and its exposure at the event. For more information on Sponsoring or Exhibiting at “HR Shared Services” please contact includes lunches, refreshment and detailed conference materials. Your Thomas Boccard at 866-232-8660 or via email at sponsorship@iqpc.com. registration will not be confirmed until payment is received and may be subject to cancellation. For IQPC’s Cancellation, Postponement and Substitution Policy, please visit www.iqpc.com/cancellation About SSON Special Dietary Needs: If you have a dietary restriction, please contact SSON provides research, training, and networking for over 4,500 shared services executive members from over 50 Customer Service at 1-800-882-8684 to discuss your specific needs. countries around the world. Whether you need resources to write a report, facts to benchmark performance against ©2009 IQPC. All Rights Reserved. The format, design, content and or simply want to meet some of your peers at the same stage of development we can support you. Sign up today, arrangement of this brochure constitute a trademark of IQPC. pay only $149.99 USD and receive benefits that will help you to take your implementation to the next level. Unauthorized reproduction will be actionable under the Lanham Act Website: www.ssonetwork.com Email: info@ssonetwork.com Phone: +44 (0)20 7368 9300 and common law principles. Media Partners 7
    • International Quality & Productivity Center 535 5th Avenue, 8th Floor PRESENTS New York, NY 10017 6th Annual HR Shared Services & Outsourcing Summit ❑ Conference Only ❑ Conference +Workshop(s) ❑ Workshop(s) Only ❑A ❑B ❑C ❑D Please Choose Your Workshops: Your customer registration code is: When registering, please provide the code above. Name__________________________________ Job Title ________________________ Organization____________________________________________________________ Approving Manager______________________________________________________ Address_______________________________________________________________ City__________________________________State______________Zip___________ Phone________________________________Fax_______________________________ 5 EASY WAYS TO REGISTER: E-mail__________________________________________________________________ ❑ Please keep me informed via email about this and other related events. Web: www.iqpc.com/us/hrsharedservices 1 ❑ Check enclosed for $_________ (Payable to IQPC) 2 Call: 1-800-882-8684 or 1-646-378-6026 ❑ Charge my __Amex __Visa __Mastercard __Diners Club Email: info@iqpc.com 3 Card #____________________________________Exp. Date___/___ Fax: 1-646-378-6025 4 Details for making payment via EFT or wire transfer can be found on 5 Mail: IQPC preceding page. 535 5th Avenue, 8th Floor New York, NY 10017 ❑ I cannot attend, but please keep me informed of all future events. 10734.006/KV Call us at 1-646-253-5526 for Best Possible Pricing PRESENTS HRCI CREDITS AVAILABLE 6th Annual HR Shared Services NEW FOR 2009 ➔ Outstanding speaker & Outsourcing Summit faculty, featuring 25+ HR TM thought leaders ➔ Latest strategic content on MAY 18 – 20, 2009 Transforming HR into a Partner of the Business: HR Outsourcing & HR THE ALLERTON HOTEL Adding Value & Driving Efficiency through Shared Services, Outsourcing & Workforce Analysis Transformation CHICAGO, ILLINOIS ➔ Interactive roundtable “…an outstanding cross-section of attending companies, a great mix discussions: hear how your of topics, and plenty of detail in the case studies. I’d make a big peers are tackling the effort to attend again.” - HR Director, Ascension Health same challenges as you ➔ VP Think Tank, enabling Member Discount: Save an extra 10%! See page 7 for details. exclusive networking with senior HR leaders Confirmed Sponsor Media Partners ➔ 80% of speakers new to the agenda for 2009 CONTACT NIGEL CUMMINGS DIRECTLY AT 1-646-253-5526 FOR BEST PRICING OPTIONS