Knowledge Networks presentation for NCVO

Hello 2000…..………2002…………..2004……………..2006……..…..2007…… I am a professional network and community advisor and multi-domain ‘facilitator’. In other words, I help groups of people do the things that they want and/or need to do.

Here’s the plan

Humans and organisations

Three types of community

A proposed way of bridging the gap

Quick check: Communities and Social networks Quick description?

Here’s the plan

Humans and organisations

Here’s Dan Hmm… What’s Dan thinking about?

Here’s some of Dan’s web stuff

Here’s Dan’s brain Very long shopping list Pervasive Computing And art and narrative Anthropology: monkeys and humans Work related stuff; professional networks and Volunteering to make good change Should I drive Or bicycle to work today? My cat is cuter Than Ed’s cat How does German Philosophy relate To current social Computing? Ninja stuff Comics Long Words For phd Food Wine

Here is an organisation The boss Department 1 Department 2 Department 3 Person a Person b Person c Person d

Here’s an organisation website

Here’s Dan Ooh I just had An idea…

Organisation meets people ? ? ? ? The boss Department 1 Department 2 Department 3 Person a Person b Person c Person d Person e Person g Person f

Organisation handles people Processes Procedures Forms SLAs Response times Success metrics Knowledge bases Surveys The boss Customer service department Person a

Here’s how Dan might respond What department? How long on hold? I just had an idea… Not!

How can we lower that barrier? Top down Participate (Wilcox, D, 2006)

Three types of community

Centralised

De-centralised

Distributed

Here’s Dan Brilliant. I can share photos, videos, links, anything I want

Centralised community HQ central Group leader Member Website pages Email lists Forums Blogs Membership boundary Knowledge flows from Peer to peer Knowledge flows peer to hub Group/SIG/CoP

Centralised Community

Here’s Dan What’s my login?

CILIP communities: 2 Interesteds with blogs RSS De-centralised community HQ central Group leader Member Website as Hub pages Email lists Etc. Membership Social networks Reporting

De-centralised Community

Here’s Dan So after this physical Workshop, we can get Everyone to capture their Experiences on their blogs and we can aggregate it. Coooool.

CILIP communities: 2 RSS Distributed community HQ Central Hub iGoogle Membership Bounded by Brand Forums Announce list Photo-sharing Video sharing Blogs Shared elsewhere Shared On hub Bookmark sharing

Distributed community

Here’s Dan I can add photos/ Videos/bookmarks from my own tools and share them with the communities I want without having To go to all their Different websites

Distributed community elements HQ Central

Here’s the plan 3. A proposed way of bridging the gap

CILIP communities: 2 RSS Distributed facilitation Forums Announce list Video sharing Blogs Shared On hub Bookmark sharing Distributed facilitation: Working in a contextually suitable Manner in each network in line with the organisation’s strategy… Absolute Truth stuff In the core Much less Control Toward the periphery

Title Social model: things you can do One way of handling it… Social networks Champions’ hub Org HQ PR Champions Brand Knowledge Share experience Results network Brand message Activity Results Central resource: URLs, brand, messages, people, results, SN information By SN: People, Actions, tactics, Lessons learnt PM area Project management Activities: Awareness raising Community building Advocating Championing Listening Media outlets Communities team

Thanks Thanks to CILIP, Frank, Amnesty, Ashton Court, ACE, iShed, KnowledgeBoard, Dan (!)