ESM

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ESM

  1. 1. Updated 02/2011<br />
  2. 2. Enroll, Graduate & Place More Students<br />Premier Business Process Outsourcer <br />Focused Exclusively on the Education Market<br />Outsource Complete or Partial Functions<br />Improved Performance and Results<br />Using Call Center People, Processes & Technology<br />Highly Trained People<br />Performance Driven Processes<br />Advanced Technology<br />To Provide Student Lifecycle Solutions In:<br />Admissions<br />Retention<br />Career Placement<br />
  3. 3. ESM Reputation as a Proven Industry Leader<br />The ESM Advantage ………………….<br />Significant Expertise in the Education Market<br />Significant Expertise in the Education Market<br />Significant Expertise in the Education Market<br />State of the Industry Technology<br />Qualified, Dedicated, Experienced Admissions Representatives<br />State of the Industry Technology<br />Qualified, Dedicated, Experienced Admissions Representatives<br />State of the Industry Technology<br />Qualified, Dedicated, Experienced Admissions Representatives<br />Brand Name Customer Base Across All Levels of Institutions<br />Top 10 Best Company To Work For in Colorado for Three Straight Years<br />Brand Name Customer Base Across All Levels of Institutions<br />Top 10 Best Company To Work For in Colorado for Three Straight Years<br />Top 10 Best Company To Work For in Colorado for Three Straight Years<br />Market Tenure – Founded in 1995<br />Market Tenure – Founded in 1995<br />Rigorous Compliance Practices<br />Low Turnover, Averaging 30% Over the Past Three Years<br />Low Turnover, Averaging 30% Over the Past Three Years<br />
  4. 4. ESM National Presence<br /><ul><li>We have three office locations in Colorado, a work at home (WAH) workforce in Ohio, and remote employees throughout the country. In total, we have approximately 800 employees, the vast majority of whom are on the phones engaging in quality conversations with students every day.
  5. 5. 75,000 square feet of leased space with 800 revenue seats
  6. 6. Power and phone redundancy
  7. 7. Technology to support remote agents and DRP</li></ul>Planned<br />200+ Remote Agents<br />
  8. 8. ESM Mission and Values<br />External:Partner with educational institutions to help students achieve success and realize their dreams<br />Internal:Create a winning environment within a culture of excellence<br />Laughter<br />Freedom<br />Family<br />Love<br />Integrity<br />Performance/Quality<br />Mutual Fair Benefit<br />Accountability<br />Values<br />
  9. 9. Student Lifecycle SolutionsOpportunities in All Segments of the Student Lifecycle<br />Placement, <br />Continuing Ed, <br />Alumni<br />Enrollment <br />Management<br />Student Services<br />Teaching<br /> and Learning<br />Marketing<br />Requires Student Contact to Ensure a Quality Student Experience<br />Focus on Outsourced Contact Solutions:<br />Working with Schools to Manage Student Success <br />
  10. 10. Facilitate the profitable growthof educational institutions by maximizing return on marketing, admissions & student services investment.<br />Deliver industry-leading contact support services and technologyresulting in:<br />Enrolling, retaining and placing more students, faster<br />Improved admissions and student services representatives<br />Expanded services along the student lifecycle<br />ESM Value Proposition<br />
  11. 11. Student Lifecycle SolutionsOpportunities in All Segments of the Student Lifecycle<br />Placement, <br />Continuing Ed, <br />Alumni<br />Enrollment <br />Management<br />Student Services<br />Teaching<br /> and Learning<br />Marketing<br />Career Services<br />Retention Services<br />Marketing and <br />Admissions Services<br />
  12. 12. Leads<br />ESM Lifecycle Funnel<br /> Make Contact <br /> Set Appointments<br /> Shows<br /> Enrollment<br /> Starts <br />
  13. 13. ESM Student Retention Services<br />Situational<br />Attitudinal<br />Surveys &<br />Interviews<br />Interactions<br /><ul><li>Personal Issues
  14. 14. Financial Issues
  15. 15. Family Issues</li></ul>Behavioral<br />System Information<br />Early Warning System<br />Qualify and Transfer to Student Services<br />What you need, when you need it<br />SIS, LMS integration<br /><ul><li>Career Goals
  16. 16. Why in School
  17. 17. Beliefs about Success</li></ul>Identify students at risk and issues that create risk<br />Connect students with people who can help<br />At <br />Risk!<br /><ul><li>Grades
  18. 18. Attendance
  19. 19. No Registration</li></ul>Student Services<br />Faculty Advisor<br />
  20. 20. ESM Career Services<br />Resume &<br /> Interview<br /> Preparations<br />1st Semester Profile<br />Interview<br />Internship<br /> Externship<br /> Placement<br />Job Fairs<br />Re-Interview<br />Scan Jobs<br /> Interview &<br /> Appointment<br /> Setting and<br /> Follow Up<br />Student Job<br /> Placement<br /> Graduation<br />Employer<br /> Engagement<br /> Services<br />
  21. 21. ESM Partial Client List<br />
  22. 22. ESM Advantages<br />Auto-Dialer increases speed to lead, contacts and next steps<br />High-end consultants who execute effective enrollment processes<br /><br /><br /><br /><br /><br />Significant experience in all stages of the student lifecycle<br />Flexible systems, configurable applications and quick turn-up<br />Improve performance and productivity<br />

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