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Communication Channels_etg2014
Communication Channels_etg2014
Communication Channels_etg2014
Communication Channels_etg2014
Communication Channels_etg2014
Communication Channels_etg2014
Communication Channels_etg2014
Communication Channels_etg2014
Communication Channels_etg2014
Communication Channels_etg2014
Communication Channels_etg2014
Communication Channels_etg2014
Communication Channels_etg2014
Communication Channels_etg2014
Communication Channels_etg2014
Communication Channels_etg2014
Communication Channels_etg2014
Communication Channels_etg2014
Communication Channels_etg2014
Communication Channels_etg2014
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Communication Channels_etg2014

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communication and social psychology theories integrated into practical tips for effective communication

communication and social psychology theories integrated into practical tips for effective communication

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  • 1. COMMUNICATION  CHANNELS   MODULE  2  
  • 2. OBJECTIVES   To  improve  staff  knowledge  about  the  actual   communica8ons  process  and  make  them  more  effec8ve  in   using  and  combining  the  various  communica8ons  channels   through:     (1) know-­‐how  about  the  basic  communica8ons  process  and   the  major  communica8on  channels  (media  vehicles)  that  we   rely  on,  including  their  varied  advantages  and  disadvantages;   and     (2) iden8fying  the  major  challenges  and  weaknesses  we   encounter  in  using  these  channels,  and  sharing  efforts  and   actual  posi8ve  examples  in  overcoming  them.    
  • 3. COMMUNICATIONS  THEORY:     BASIC  CONCEPTS  AND  ISSUES   Module  2.1  
  • 4. Discussion  Flow   •  Communica8on  with  a  Purpose     •  Components  of  Communica8on   •  Combining  Media  
  • 5. COMMUNICATION  WITH  A  PURPOSE  
  • 6. COMPONENTS  OF  COMMUNICATION   •  Recall:  Components  of  communica8on   •  How  does  it  apply  to  your  work?  
  • 7. Components  of  CommunicaIon:   Source/Communicator/Sender/Speaker   Must  be  perceived  as:  
  • 8. Components  of  CommunicaIon:   Source/Communicator/Sender/Speaker   The  reasonable  man  adopts  himself  to  the  world:  the   unreasonable  one  persists  in  trying  to  adapt  the  world  to   himself.  Therefore,  all  progress  depends  on  the  unreasonable   man.  –  George  Bernard  Shaw   MINORITY  INFLUENCE   Competence   Consistency   Commitment  
  • 9. Components  of  CommunicaIon:   DesInaIon/Receiver/Listener/Audience   ATTENTION   In  Prac(ce:     • Know  your  audience   • Use  channels   appropriate  to  the   receiver   • Minimize  noise/ distrac8on   • Deliver  crisp   messages  
  • 10. Components  of  CommunicaIon:   Message  
  • 11. Components  of  CommunicaIon:   Encoding  and  Decoding   •  Ways:  visual,  acous8c,   seman8c   •  Func8on  of  individual   experiences  and   interac8ons  between   source  and  receiver  (role  of   context,  culture,   expecta8ons,  language,   etc.)   IMPORTANT:     Increase  ‘commonness’  
  • 12. Elements  of  CommunicaIon:   Feedback   •  Indica8on  of  how  the  message   was  decoded   •  Enabling  feedback  mechanisms   encourages  par8cipa8on,   engagement,  ownership   In  Prac(ce:     • Provide  opportuni8es   for  feedback,  e.g.  reply   buZons,  ques8ons  to   reflect  on,  short   silences   • Provide  feedback  and   acknowledge  feedback    
  • 13. Elements  of  CommunicaIon:   Noise   4  Kinds:     • Physiological   • Physical   • Psychological   • Seman8c   In  Prac(ce:   • Understand  your   audience’  needs   • Manage  schedules     • Secure  good  mechanical   connec8ons     • Avoid  physical   distrac8ons   • Locate  interpreters  away   from  general  par8cipants   • Be  in  the  moment  
  • 14. 7Cs  that  help  overcome  barriers  
  • 15. Components  of  CommunicaIon:   Channel  
  • 16. Components  of  CommunicaIon:   Channel   In  Prac(ce:     • Channels  should  be  USER  friendly,  primarily  to  the  target  audience   and  secondarily  to  the  sender.   • Group  messages  are  efficient  but  personal  messages,  emails  and  F2F  and   personal  calls  are  more  effec8ve  in  affirming  messages  and    following  up   ac8on  points.  
  • 17. Combining  Media   •  Give  examples  of  message  delivery  using   mul8media  
  • 18. SYNTHESIS   » Throw  2  stress  balls  to  2  par8cipants:  one  with   a  smiley,  and  another  with  a  brand   » Q&A  on  thoughts:  what  they  are  holding,  their   reac8ons  and  immediate  thoughts  and  feelings   » Process:  same  source,  same  channel,  different   receivers,  different  reac8ons     19  
  • 19. - Thank you - Eden  Tamayo-­‐Gallardo   August  2014  

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