EddyMoleAllows managers to: -add tasks to workers “to do” list-see task progress in real time -monitor time spent on distractions -find out who is most/least productive -see which extracurricular sites workers are visiting
Product OverviewEddyMole lives on your employees computers where it: – Tracks clock-in and clock-out times – Keeps employee’s calendar – Tracks time spent on tasks – Monitors keystrokes and mouse clicks – Takes random screen shots – Takes random pictures of employee – Records websites visited and time spent on them – Allows for real time screen sharing with ability for manager to take control
Product OverviewEddyMole compiles all of this collected data to an intuitive web-based dashboard where managers can log-in from anywhere and quickly see exactly which employees are performing to predetermined standards and who needs a coaching session.EddyMole’sdashboard gives managers anexecutive summary and its algorithmprovides suggestions of whereimprovements can be made.
Who benefits from EddyMole?• Everyone! – Your vendors know they are getting the most efficient work for their money with the EddyMole“stamp of approval” – Your company becomes more productive – Top employees are recognized and moved up faster – Distracted employees are made aware of their inefficiencies and given an opportunity to improve – Repeat offenders can be identified and set free to to pursue other endeavors they are passionate about
Pricing Strategy• Service will start at $2.99/employee per month – EddyMole will be provided at a low price to encourage high adoption rate• Billing will be made easy through online credit card billing system
Target Market• BPO and Call Centers – Positioned as a 3rd party verification service that helps clients know they are getting the most for their money – Managers need the ability to closely manage thousands of employees in real time – High turnover industry where efficiency is very important – Estimated market size: $36 Million/year* *based on BPO employees currently working for US companies multiplied by our pricing strategy. http://usatoday30.usatoday.com/money/world/2011-01-10- callcenters10_CV_N.htm?csp=fbfanpage• Once proof of concept is established in the BPO/Call Centerindustry, we will expand to other industries and follow themodel laid out by companies like SalesForce -SalesForce 2012 revenue: $2.27 billion* * http://www.salesforce.com/company/news-press/press-releases/2012/02/120223.jsp
Industry Interviews• Spark Webs LLC (this company outsources to the Philippines) - This CEO was uneasy about the idea of the not trusting employees, but suggested these features would be useful: – How long does a task take to get done? – Reminders – E-collaboration ability – Project management – Task assignment – Organization – Sites the person visited• Harvest SEO (located in Cagayan De Oro Philippines this company provides offshore search engine marketers for mostly US based companies) CEO would happily install this on workers computers to ensure employees were on task• Click Eleven (located in Makati Philippines) - The CEO wants any software solution that would minimize the amount of time he has to work. Likes the idea of an algorithm that makes suggestions and an executive summary.• Traffic Support (was located in Cebu Philippines and provided BPO services to companies in the online marketing and technology sectors) - Used a similar product that is not as versatile or fleshed out, would only provide raw data with time stamps and it was up to the manager or boss to data mine.
Conclusions Drawn From Industry Interviews• Problems facing the industry: lack of communication, lack of real time communication do to being in different time zones, late delivery, no delivery• Current solutions to the problem include: Determine goals, create action plan, set deadlines and expectations• When asked “How much would you pay for a monthly per workstation subscription?” – Answers ranged from $3.00 to $15.00 per month