Internet2 NET+ SIP Services Webinar

Agenda! Introduction of SIP Services (Internet2, Tulane)! Hosted PBX Overview (Aastra)! SIP Trunking Overview (Level 3)! ITEC and the Future of SIP Services (Texas A&M)! Q & A (All)Internet2 © 2012 Proprietary and Confidential 2

Internet2 Net+ ServicesInnovative, Community-Driven Services! Robust SIP services from leading providers! Scalable platform for managing services! Reliable network for delivering services! Flexible features, functionality to meet your needs! Development of future SIP applications! Focused on direct Internet2 membersInternet2 © 2012 Proprietary and Confidential 3

Community Volume Saves Everyone Money # Lines with all Avg Cost Discount Paid to services full service Vendor 0 to 20,000 $6.78 0% 93% 20,001 to 100,000 $6.54 4% 93% 100,001 to 250,000 $6.19 9% 94% 250,001 to 500,000 $5.75 15% 94% 500,001 to 750,000 $5.45 20% 94% 750,001 to 1,000,000 $5.06 25% 95%Notes:Local trunking and Flat-Rate Long Distance SIP trunking are includedAssumes 90% premium and 10% base lines for Hosted PBXAssumes 50% with unified messagingIncludes managed Session Border Controller (SBC) on campus*Amortizes NRCs over 5 years for SBCs, install fees, porting, etc.Does not include applicable taxes, USF and feesDoes not include handsets *SBC is one-time additional CAPEX charge; maintenance is includedInternet2 © 2012 Proprietary and Confidential 4

Where we are Selection and Announcement Implementation Production Migration ! Early Adopter Status • Be an early adopter and map the future of SIP Services ! Turning up campuses in TAMU ITEC now ! Implementing the platform ! Finalizing agreements • Internet2 with the service providers • Universities with Internet2 ! Full availability in SeptemberInternet2 © 2012 Proprietary and Confidential 5

Why Do This? ! PBX systems are near end of life ! Major technology shift has already happened ! Rapid adoption of cloud services at Tulane ! Not doing it ourselves will save around $1M per yearInternet2 © 2012 Proprietary and Confidential 6

Why Sponsor This? ! The challenges we face are not unique and neither are the solutions ! Leverage the benefits of Internet2 membership • No reason to do this as a series of one-offs • Achieve better pricing as a group ! If our expected savings are average for adopters, then we as a consortium reduce higher education costs by at least $100M if were successfulInternet2 © 2012 Proprietary and Confidential 7

Aastra! Financially stable, worldwide corporation •  Publicly Listed on the Toronto Stock Exchange - Symbol AAH.TO •  US Headquarter in Frisco (Dallas), Texas •  Over 50 consecutive quarters of profitability •  Presence in over 100 countries worldwide! 30+ years experience delivering mission critical communication for Enterprises, Research Facilities and Learning Institutions! Currently providing Hosted PBX services to the State of Florida government agencies! Hundreds of Higher Education customers globally! Expertise and Experience designing, deploying and supporting large Enterprise Class (SIP) installations Internet2 © 2012 Proprietary and Confidential 9

Clearspan• Clearspan® is a carrier-grade, highly reliable, multi-tenant softswitch used by mostcarriers globally (BroadSoft)! Extensive set of call features! Complete suite of UC applications including clients, integrated mobility, web & videocollaboration and more! Clearspan Anywhere™: make and receive calls from one number, on any device,anytime! Large selection of endpoints, including those from Aastra and 3rd parties! Integration with Microsoft (OCS/Lync) and IBM SametimeInternet2 © 2012 Proprietary and Confidential 10

Flexible licensing options Basic User License Premium User License Additional Applications ! Traditional PBX ! Unified Messaging features ! All the features of Basic plus…. ! Video ! Enhanced Group Svcs •  Acct/Auth codes ! Mobile Client ! Auto Attendant •  Multimedia on Hold •  Multimedia Group ! Call Center Custom Ringback ! Assistant Enterprise •  Enhanced outgoing ! Web Collaboration dial plan •  Instant Group Call ! etc…Internet2 © 2012 Proprietary and Confidential 11

User Portal! Users can configure their ownsettings such as: •  Incoming call handling (block, forward, DND, etc.) •  Outgoing call handling (speed dials, call return, etc.) •  Messaging options, profile, etc. Internet2 © 2012 Proprietary and Confidential 12

Routing / Enterprise Services Devices Numbers Manage enterprises, groups, numbers, services, devices Filter Group Manage departments, Groups, users, numbers, services, devices Filter Department Manage user moves, adds and changes User Personalize servicesInternet2 © 2012 Proprietary and Confidential 13

Integrated Unified Communication Toolbar Login/out Remote office Forwarding options Options Simultaneous ring Directories Call control Line selector ! Outlook and Internet Explorer plug-in ! Allows users to manage phone features and call control ! CustomizableInternet2 © 2012 Proprietary and Confidential 14

Clearspan Anywhere™ Media Gateway PSTN ! Make and receive calls from one number, on any device ! Easy for the end user to configure from the toolbar ! Seamlessly move calls between devices LAN Seamless Call MovementInternet2 © 2012 Proprietary and Confidential 15

Terminals 6737i 6739i 6735i 6757i 6755i ! Wide selection of Aastra phones ! 3rd party phones (SIP compliant) 6753i ! Softphones 6731i ! Video endpoints ! Fit any need, any budget 6730iInternet2 © 2012 Proprietary and Confidential 19

Campus Options ! WAN and PSTN support ! Small, Medium and Large configurations ! Single-appliance solution for small and medium locations ! Survivability with failover •  PBX-like functions •  No administration required ! Redundancy optionsInternet2 © 2012 Proprietary and Confidential 22

Pricing User Type Basic User License $ 5.20 Per Month Premium User License $ 5.70 Per Month Unified Messaging User License $ 0.30 Per Month Additional Options ACD -‐ Standard Call Center License $ 5.42 Per Month ACD -‐ Premium Call Center License $ 13.94 Per Month ACD -‐ Call Center Agent Client (in addition to a Standard l icense) $ 14.10 Per Month ACD -‐ Call Center Supervison Client $ 27.87 Per Month Receptionist Enterprise $ 49.67 Per Month Microsoft OCS (LYNC) i ntegration $ 0.30 Per Month SIP Business Trunking (PBX Overlay) concurrent call paths to existing PBX $ 6.06 Per Month/concurrent user G.729 Codec (used for transcoding) $ 1.15 Per Month/concurrent user Telchemy V oice Quality Monitoring tool $ 0.10 Per MonthInternet2 © 2012 Proprietary and Confidential 23

Summary ! Deploy the most advanced set of PBX and UC services to your user base ! Highly reliable solution with options for survivability on campus should the connection to the network fail ! Institutions maintain control over their MACs, features, etc., and can share that control between departments ! Licensing and applications to fit different user roles: basic, premium, receptionist, call center, etc. ! Wide range of endpoints to fit various needs, budgetsInternet2 © 2012 Proprietary and Confidential 24

Level 3 Owns and Operates a Large Scale Voice Network ! Carries 8 billion minutes per month processing more than 80 million calls every day ! Provides voice services to 15 of the 20 top Telecommunications Carriers in the world ! Exceptional Reliability with geographic and/ or same site failover, load balancing and resiliency – failover protection is measured in seconds, not hours ! CLEC status and is actively supporting voice business in all 50 Full number portability, scaling to 10,000+ TNs per day, with 7 day lead time Port individual numbers or entire code ranges Internet2 © 2012 Proprietary and Confidential 26

Internet2 Hosted SIP Trunking Architecture Campus/Regional Internet2 Network Level 3 Voice Network Network PSAP PSAP Level 3 SIP RON Internet2 Network Internet Session Border Session Session Controller Border Border Controller ControllerCampus IP Aastra PSTN Network Clearspan SIP Compliant Phones/ Aastra Clearspan Local Toll Operator , x11 Optional Long Peripherals Origination Free services E-911 Distance Internet2 Level 3 Internet2 © 2012 Proprietary and Confidential 27

Internet2 SIP Trunking Architecture Campus/Regional Internet2 Level 3 Voice Network Network PSAP PSAP Level 3 SIP RON Internet2 Network Session Internet Session Border Session Border Controller Border Controller Controller PSTN Campus IP Network SIP Campus Option Local Toll Operator , LongCompliant managed Origination Free x11 services al Distance E-911 Phones/ solutionPeripherals Aastra /Cisco Avaya / Lync Internet2 Level 3 Siemens/ ToshibaInternet2 © 2012 Proprietary and Confidential 28

911 Capabilities ! As an option, Level 3 can provide Enhanced 911 (E-911) services for end- user service locations with all SIP Trunking deployments ! Universities can also retain control and responsibility for E911 without using Aastra/ Level 3 ! 911 Service is of critical importance to universities to avoid legal and regulatory compliance challenges. ! Level 3 owns and operates its own 911 network ! Network directly connected to 5,540 Public Safety Answering Points Internet2 © 2012 Proprietary and Confidential 29

Level 3 SIP Trunking! Per Concurrent Call Path - Flat Rate Local with Measured LD - (Per Month) $16.00! Continental United States Long Distance (CONUS LD) Interstate - (Per Minute) $0.01! CONUS LD Intrastate - (Per Minute) $0.017! Per Concurrent Call Path - Flat Rate Local including CONUS LD - (Per Month) $19.00! International LD Varies per country! CONUS Dedicated Toll Free Interstate - (Per Minute) $.019! CONUS Dedicated Toll Free Intrastate Varies per state! Dedicated Toll Free International Varies per country! New or Ported Direct Inward Dial Number - (Per Month) $0.80/$0.30! Optional Level 3 Per Seat SIP Trunking! Per Seat - Flat Rate Local including CONUS LD $4.20! Non-Recurring Charge per Concurrent Call Path $20.00! Non-Recurring Charge per TN (new or ported) $0.50! Non-Recurring Charge, per Seat Pricing Model $4.00 Internet2 © 2012 Proprietary and Confidential 30

Internet2 Technology Evaluation Center ! Established in 2004 ! Several Million Dollars in funding for VoIP (including emergency communications) ! Support advanced Internet2 voice services •  Establish Advisory Group •  Stand Development Server •  Full time support engineer for community •  NG 9-1-1 integration •  IMS based Fixed Mobile Convergence •  ENUM SIP Peering •  AVCI video integration •  Statistics ReportingInternet2 © 2012 Proprietary and Confidential 32

Q&A Master Title Please use the Chat function to submit your questions Subtitle Post webinar additional questions to SIP@internet2.edu Follow our blog at feed:https://blogs.internet2.edu/feedInternet2 © 2012 Proprietary and Confidential

Internet2 NET+ SIP Services Webinar

by Ed Dodds on May 31, 2012

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Internet2 NET+ SIP Services Webinar Presentation Transcript