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The Shift To Services: IT’s Role Transforming Higher Education
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The Shift To Services: IT’s Role Transforming Higher Education

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Shelton Waggener, Senior Vice President, Internet2 …

Shelton Waggener, Senior Vice President, Internet2
University of Colorado August 1, 2012

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  • 1. University  of  Colorado  August  1,  2012    Shelton  Waggener  Senior  Vice  President,  Internet2  The  Shi/  To  Services:    IT’s  Role  Transforming  Higher  Educa=on    
  • 2. About  Me   •  20  Years  in  private  sector  –  Sybase,  Octel,  Lucent   •  CIO  of  the  INS  Division  at  Lucent  from  1998-­‐2003   •  Joined  UC  Berkeley  in  2003  to  build  Research   CompuOng,  CIO  from  2005-­‐2012   •  Chair  of  UC  Systemwide  CIO  organizaOon   •  Board  Member,  Kuali  FoundaOon,  Kuali  Ready   •  Recently  appointed  as  SVP  of  Internet2,  NET+  2  –  ©  2012  Internet2  
  • 3. Above-­‐Campus  Services  Shaping  the  Promise  of  Cloud  CompuOng  for  Higher  EducaOon    by  Brad  Wheeler  and  Shelton  Waggener   Illustra4on  by  Randy  Lyhus  ©2009   CreaOve  Commons  3.0  Shelton  Waggener   EDUCAUSE  Review,  Nov/Dec  2009  
  • 4. Change  is  Difficult  4  –  ©  2012  Internet2  
  • 5. Amazing  Time  of  Change   Pedagogy  &   Digital   Funding   Models  &   Supply  Chain     GlobalizaOon   Technology   Leap  5  –  ©  2012  Internet2  
  • 6. Scale  –  Like  we  have  never  seen  6  –  ©  2012  Internet2  
  • 7. The  power  of  scale   Source:  hcp://www.developertutorials.com/tutorials/miscellaneous/the-­‐technological-­‐ underpinnings-­‐of-­‐the-­‐cloud-­‐793/  7  –  ©  2012  Internet2  
  • 8. EducaOon  at  Scale   Yesterday   Tomorrow   •  Single  Campus  with  up  to   •  Single  InsOtuOons  with  1M+   1,000-­‐100,000  students   learners   •  Courses  with  10-­‐1,000   •  Courses  with  1M+  concurrent   concurrent  students   parOcipants.   •  InsOtuOons  with  physical   •  InsOtuOons  with  physical   presence  in  one  state  &  few   locaOons  in  50+  countries.   satellite  locaOons  countries.   •  Partnerships  abound   •  Physical  locaOons  augmented   •  Choice  dominates   by  digital  models  8  –  ©  2012  Internet2  
  • 9. The  Future  is  Here  -­‐  Now   “This  is  a  Tsunami…the  potenOal  upside  for   this  experiment  is  so  big  that  its  hard  for  me   to  imagine  any  large  research  university  that   wouldn’t  want  to  be  involved.”     Richard  DeMillo,      Director,  the  center  for  21st  Century  UniversiOes  at  George   Tech.      New  York  Times,  July  17,  2012  9  –  ©  2012  Internet2  
  • 10. Amazing  Time  of  Change   Pedagogy  &   Online   Funding   Models  &   Supply  Chain     GlobalizaOon   Technology   Leap  10  –  ©  2012  Internet2  
  • 11. Higher  EducaOon  Finances  impacted  by   the  global,  federal  and  state  level…   The  most  serious  recession  since  the   Global   Great  Depression  –  which  has  lasOng   global  economic  effects     Federal   The  US  federal  fiscal  deficit  is  large,  and   does  not  converge  for  >  decade     State   States  have  large  structural  deficit,   there  is  a  long  queue  of  underfunded   “mandates”  (K-­‐12,  infrastructure,   pensions)     Personal   Resources     Personal  Debt  for  educaOon  now  larger   than  all  but  housing  -­‐  >$1  Trillion  US   Dollars.     We  face  a  new  reality  .  .  .  11  –  ©  2012  Internet2  
  • 12. Amazing  Time  of  Change   Pedagogy  &   Digital   Funding   Models  &   Supply  Chain     GlobalizaOon   Technology   Leap  12  –  ©  2012  Internet2  
  • 13. It  is  an  online  world    13  –  ©  2012  Internet2  
  • 14. Amazing  Time  of  Change   Pedagogy  &   Digital   Funding   Models  &   Supply  Chain     GlobalizaOon   Technology   Leap  14  –  ©  2012  Internet2  
  • 15. GlobalizaOon  –  It  Isn’t  only  online  that’s   making  the  world  smaller  15  –  ©  2012  Internet2  
  • 16. Amazing  Time  of  Change   Pedagogy  &   Digital   Funding   Models  &   Supply  Chain     GlobalizaOon   Technology   Leap  16  –  ©  2012  Internet2  
  • 17. VirtualizaOon+  Mobile  =  DisrupOve  Cloud   3  Million  iPads  in  90  days    in  2010     120  Million  Tablets  in  2012         3  Billion  Smartphones  in  2014     >  1  Trillion  objects  at  Amazon     Facebook  trending  to  1  billion  accounts    17  –  ©  2012  Internet2  
  • 18. 2014  What  does  Higher  EducaOon  IT  look  Like?   Buyer  or  Builder?   Core  or  Context?   Outsourced? Bypassed?       Distributed  or  Centralized?   Smaller?     Invisible?   Irrelevant?    Indispensible?   Inward  or  outward  Facing?   Transformed!  18  –  ©  2012  Internet2  
  • 19. Are  Your  Staff  Ready  For  Services?  19  –  ©  2012  Internet2  
  • 20. QuesOons   Have  you  considered  what  your   department/organizaOon/funcOon   looks  like  in  three  years?    Five  years?       What  type  of  skills  will  your  team  need   to  enable  your  insOtuOon  to  adapt  and   thrive  given  all  these  changes?  20  –  ©  2012  Internet2  
  • 21. Charles  M.  Vest   President  Emeritus,  MIT  “…we  are  seeing  the  early  emergence  of  a  meta-­‐university  –  a  transcendent,  accessible,    empowering,  dynamic,  communally  constructed  framework  of  open  materials  and  plavorms  on  which  much  of  higher  educaOon  worldwide  can  be  constructed  or  enhanced.”   EDUCAUSE  Review,  May/June  2006,  p.  30.  21  –  ©  2012  Internet2  
  • 22. Everyone  tries  to  solve  problems  but  ulOmately  we   are  just  pulling  against  one  another     22  –  ©  2012  Internet2  
  • 23. NET+  Cloud  Service     Market  Size   “Cloud  Compu=ng  Market  Will   Top  $241  Billion  in  2020”   Forester  Research  2012  “Sizing  the  Cloud”    Read  more:  hcp://www.cloudtweaks.com/2011/04/cloud-­‐compuOng-­‐market-­‐will-­‐top-­‐241-­‐billion-­‐in-­‐2020/#ixzz1ztNyMzj   23  –  ©  2012  Internet2  
  • 24. The  Internet2  Net+  Approach   Coordinate  exis=ng  Internet2  beyond  &  network  ini=a=ves   •  Develop  a  technical  and  business  model  for  above-­‐the-­‐ network  services   •  Leverage  the  network,  middleware  iniOaOves  and  federated   authenOcaOon  within  a  unified  services  organizaOon   Develop  new  programs  with  third-­‐party  vendors  exploring:   •  AlternaOve  specificaOons   •  Interoperability  requirements   •  Service  level  definiOons   •  Business  services  and  pricing  models  24  –  ©  2012  Internet2  
  • 25. Scope  of  NET+  25  –  ©  2012  Internet2  
  • 26. NET+  Service  Development   Research   Service   Early   General   Evalua=on   Valida=on   Adopter   Availability  Internet2,  service   Sponsor  and   UniversiOes  begin   NET+  service  open  provider,  and   group  of   using  the  NET+   to  eligible  university  studies   universiOes  work   service  and   universiOes  and  an  offering  to   with  service   conOnue  working   quarterly  Advisory  determine   provider  and   with  Internet2   Board  meeOngs  whether  suited   Internet2  to   and  service   conOnue  for  a  NET+  service   define  the  NET+   provider  to   informing   service   develop  it  further   roadmap   26  –  ©  2012  Internet2  
  • 27. Internet2  NET+  Services:  Fall  2012   Research  &  Evalua=on   Service  Valida=on  • Microso/    -­‐  Big  Data  Genomics     • Crashplan  –  (Remote  Backup)  • Microso/  –  Big  Data  “Long  Tail”   • Dell  –  (Virtual  Desktop)  • HP  –  High  Performance  Cluster   • Pearson  eText  (Volume  Discount)  • eText    1:  Coursload/McGraw-­‐Hill   • SHI  –  (Linux  Servers)    • eText  2:  CourseSmart/Pearson     • Splunk  –  (Big  Data  Analy=cs  So/ware)  • CenturyLink-­‐Savvis  (Linux  Servers)  **    RED:  NEW  Open  for  Sponsor  /  SV  campuses    GREEN:      NEW-­‐  Team  in  place.          BLACK:    Open  for  Sponsor/  SV  Campus   27  –  ©  2012  Internet2  
  • 28. Internet2  NET+  Services:  Fall  2012   Early  Adopter   General  Availability  • Amazon  AWS  (Cenic)   • Box  (File  Collabora=on)  • Aastra  (Voice  over  IP  Phone)   • Comodo  (Web/Personal  Cer=ficates  • Desire2Learn  (Lecture  Capture)   • Adobe  (Connect)  • Evogh  (Desktop  Video  Conference)   • DuraSpace  (Research  File  Storage)  • Instructure  (Canvas  LMS)   • Merit  Storage  (File  Storage)  • Solu=on  Design  Group   • Merit  Email  (Email  Service)     • Merit  Maillist    (Email  List  Manager)   • Duo  (Two  Factor  Authen=ca=on)   • SafeNet  (Two  Factor  Authen=ca=on)  RED:  NEW  Open  for  Sponsor  /  SV  campuses    GREEN:      NEW-­‐  Team  in  place.          BLACK:    Open  for  par=cipa=on   28  –  ©  2012  Internet2  
  • 29. Service  ValidaOon  Process   ROADMAP:   NET+SERVICE   TECHNICAL   1.  Service  Tuned  for  HE   FUNCTIONAL   2.  Quarterly  Plan   3.  Security  InformaOon   SECURITY:   Published  &  Peer  Reviewed.   STANDARD   4.  Master  Contract:  Provider  &   ASSESSMENT   Internet2  in  Place   5.  Customer  Contract:  Campus   CONTRACT:   and  Internet2  in  Place   LEGAL   6.  Waterfall  /Special  Pricing   BUSINESS     7.   Best  PracOces  and  FAQ   DEPLOYMENT:   8.  Crowd  Sourced  Support   DOCUMENTATION   9.  SLA  and  EscalaOon   SUPPORT   10. Exit  Strategy  
  • 30. Essen4al  Tool  for  the  New  Normal  •  Achieve  more…  •  Serve  our  mission…  •  Favorable  economics  (over  Ome)…  •  Align  insOtuOon  to  external  environment…  30  –  ©  2012  Internet2  
  • 31. CreaOve  Commons  3.0  Shelton  Waggener  
  • 32. Thank   y ou   –   S hel   W aggener  www.internet2.edu/netplus     netplus@internet2.edu