South Florida HDI AOY & IT Industry Award Celebration Dec 13, 2011
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South Florida HDI AOY & IT Industry Award Celebration Dec 13, 2011

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  • So who is TEKsystems. We are probably one of the largest companies few know about.Company focused on partnering with our clients to design and implementing customized IT solutions spanning Applications, Network Infrastructure and IT support.We’ve been around since 1983. Many know us for our staffing roots. In the last two decades, not only have we grown geographically, we’ve made significant investments in our service delivery processes and capabilities. Currently we are a leader in our industry at $2.6 billion in revenue, more than a billion $ larger than our next biggest competitor – Comsys & Manpower. Our wide reach and dominant staffing position in the market equip us with a unique view into the IT worker. Enough about us =) The remainder of this presentation explores some of the quantitative and real-world trends we’re seeing from our branch in the tree. I’ll conclude with a brief view of workforce management strategies available to IT employers to successfully navigate the market trends discussed.
  • So who is TEKsystems. We are probably one of the largest companies few know about.Company focused on partnering with our clients to design and implementing customized IT solutions spanning Applications, Network Infrastructure and IT support.We’ve been around since 1983. Many know us for our staffing roots. In the last two decades, not only have we grown geographically, we’ve made significant investments in our service delivery processes and capabilities. Currently we are a leader in our industry at $2.6 billion in revenue, more than a billion $ larger than our next biggest competitor – Comsys & Manpower. Our wide reach and dominant staffing position in the market equip us with a unique view into the IT worker. Enough about us =) The remainder of this presentation explores some of the quantitative and real-world trends we’re seeing from our branch in the tree. I’ll conclude with a brief view of workforce management strategies available to IT employers to successfully navigate the market trends discussed.
  • So let’s start with a view that examines the history of demand for IT workers.Relative to other skill sets, market indicators suggest IT has been, and will continue to be, in high demand – despite economic down turns.IT unemployment of 5.1% (Q4 2010) remains well below the national unemployment rate of 8.9%Job posting demand has risen steadily nearly returning to our high in June 2007 at about 80,000
  • IT has come a long way over the years to arrive at this position of high demand. With each generation, IT’ investments have grown.1960’s and 1970’s: Majority of IT spending was on mainframe equipment at large organizations1980’s: Personal computers became common in the workplace1990’s: IT departments had to pay for Internet services as business and consumer use of the Internet exploded; Y2K spending topped $282B worldwide in 19992000’s: Companies began spending on business applications like ERP (10-15% of the IT budget)So, over time, we’ve seen spending be increasingly diverted to IT projects that save money. We are spending more to save more.
  • So where are we headed from here? What investments does IT have planned for this generation?TEKsystems quarterly IT Executive Outlook survey reveals the top IT initiatives leaders plan to undertake. Mobile Applications leads the list of 2011 IT projectsMobile applications budgets that were nonexistent two years ago are now in seven figures today (Mobile applications services spending alone will be $17.1B worldwide by 2015)Business Intelligence, Virtual Desktop and Unified Communications projects follow closely. Cloud appears to be the future. Cloud computing investments continue to grow (by 2014, the worldwide cloud computing budget will grow to $148.8 billion); What do all of these initiatives have in common? They secure their budgetary dollars by being in close alignment with business priorities. Mobile phone subscriptions, particularly for smartphones, have increased exponentiallyMobile phone subscriptions grew from less than 500 million worldwide in 2001 to 4.5 billion in 2011Forrester expects mobile phone shipments to grow at a 35% between 2010 and 2015There are 270 million mobile phone subscriptions in the U.S., representing 88% of the country’s population58.7 million Americans own smartphones; up 15% in three monthsMobile applications penetration and mobile web browsing continue to rise worldwideIDC projects more than 10.9 billion mobile applications were downloaded in 2010 and expects mobile apps downloads to reach 77 billion in 2014In January 2010, 25.1 million mobile users accessed Facebook via their mobile browser, up 112% from 2009In October 2010, smartphone subscribers made up 60% of mobile app downloads and 55% of mobile web browsers33% of smartphone users download applications at least monthlyMobile bankers, users who check balances, transfer funds or pay bills on their mobile device, grew from 7% of U.S. online adults to 11% in one yearGrowing usage of tablet PCs also contribute to growth10 million tablet device were sold in 2010Forrester expects tablet sales to grow at a 40% between 2010 and 2015
  • As CIOs undertake these business centric initiatives, they are doing so within the continued mandate “ do more with less”More specifically, they must achieve ROI; balance operating costs and quality; and improve systems … all while reducing capital expensesWe see this trend become real when we look at the relationship between IT employees as a percent of all employees, and IT budgets. See one uptick in the % of IT employees in 2009 – mostly due to the shedding of headcount through the recession. But other than that, since 2007 the % of IT employees has declined while IT budgets have remained steady or grown year over year
  • To examine how IT departments are adjusting to this shift, we examined any changes in structure over time. According to Gartner, IT staff headcount by technology domain has only changed slightly – mainly due to the impact of the recession and emerging technologiesAfter Application Development (20% of IT headcount), Application Support (17%) and Data Center employees (16%) are the largest groups by headcountHelpdesk operations were cut during the downturn as overall headcount shrunk and companies sought to cut costsUnified Communications technologies will help companies merge voice and data network staff and potentially reduce staff countCloud Computing will likely help companies to reduce overall data center staff counts as maintenance is shifted to third party providers
  • What appears to be one of the biggest changes in response to the command to “do more with less,” however, occurs at the individual employee level. In other words, to do more with less, IT leaders are trying to get the BEST IT professionals on their teams.The IT professional in demand today possesses several key attributes: Technical skills – always a must have… complicated by the increasingly fast evolution of technology… Technical skills in emerging technologies, business intelligence and security are extremely hard to fill and in demand.Business-savvy IT professionals who can communicate effectively with business and IT workers are in demand … this is likely related to the fact that IT has worked hard to gain it’s spot at the strategic decision making table76% of IT leaders say their companies give them a seat at the decision making table85% of IT leaders say it is important for IT employees to understand how IT fits into the overall strategy of the companyCultural fit has also growing in popularity ….Last but not least, companies also want IT workers with relevant industry experience, especially in industries like government and healthcare where IT solutions are highly tailored to industry needs
  • What appears to be one of the biggest changes in response to the command to “do more with less,” however, occurs at the individual employee level. In other words, to do more with less, IT leaders are trying to get the BEST IT professionals on their teams.The IT professional in demand today possesses several key attributes: Technical skills – always a must have… complicated by the increasingly fast evolution of technology… Technical skills in emerging technologies, business intelligence and security are extremely hard to fill and in demand.Business-savvy IT professionals who can communicate effectively with business and IT workers are in demand … this is likely related to the fact that IT has worked hard to gain it’s spot at the strategic decision making table76% of IT leaders say their companies give them a seat at the decision making table85% of IT leaders say it is important for IT employees to understand how IT fits into the overall strategy of the companyCultural fit has also growing in popularity ….Last but not least, companies also want IT workers with relevant industry experience, especially in industries like government and healthcare where IT solutions are highly tailored to industry needs
  • What appears to be one of the biggest changes in response to the command to “do more with less,” however, occurs at the individual employee level. In other words, to do more with less, IT leaders are trying to get the BEST IT professionals on their teams.The IT professional in demand today possesses several key attributes: Technical skills – always a must have… complicated by the increasingly fast evolution of technology… Technical skills in emerging technologies, business intelligence and security are extremely hard to fill and in demand.Business-savvy IT professionals who can communicate effectively with business and IT workers are in demand … this is likely related to the fact that IT has worked hard to gain it’s spot at the strategic decision making table76% of IT leaders say their companies give them a seat at the decision making table85% of IT leaders say it is important for IT employees to understand how IT fits into the overall strategy of the companyCultural fit has also growing in popularity ….Last but not least, companies also want IT workers with relevant industry experience, especially in industries like government and healthcare where IT solutions are highly tailored to industry needs
  • What appears to be one of the biggest changes in response to the command to “do more with less,” however, occurs at the individual employee level. In other words, to do more with less, IT leaders are trying to get the BEST IT professionals on their teams.The IT professional in demand today possesses several key attributes: Technical skills – always a must have… complicated by the increasingly fast evolution of technology… Technical skills in emerging technologies, business intelligence and security are extremely hard to fill and in demand.Business-savvy IT professionals who can communicate effectively with business and IT workers are in demand … this is likely related to the fact that IT has worked hard to gain it’s spot at the strategic decision making table76% of IT leaders say their companies give them a seat at the decision making table85% of IT leaders say it is important for IT employees to understand how IT fits into the overall strategy of the companyCultural fit has also growing in popularity ….Last but not least, companies also want IT workers with relevant industry experience, especially in industries like government and healthcare where IT solutions are highly tailored to industry needs
  • What appears to be one of the biggest changes in response to the command to “do more with less,” however, occurs at the individual employee level. In other words, to do more with less, IT leaders are trying to get the BEST IT professionals on their teams.The IT professional in demand today possesses several key attributes: Technical skills – always a must have… complicated by the increasingly fast evolution of technology… Technical skills in emerging technologies, business intelligence and security are extremely hard to fill and in demand.Business-savvy IT professionals who can communicate effectively with business and IT workers are in demand … this is likely related to the fact that IT has worked hard to gain it’s spot at the strategic decision making table76% of IT leaders say their companies give them a seat at the decision making table85% of IT leaders say it is important for IT employees to understand how IT fits into the overall strategy of the companyCultural fit has also growing in popularity ….Last but not least, companies also want IT workers with relevant industry experience, especially in industries like government and healthcare where IT solutions are highly tailored to industry needs
  • What appears to be one of the biggest changes in response to the command to “do more with less,” however, occurs at the individual employee level. In other words, to do more with less, IT leaders are trying to get the BEST IT professionals on their teams.The IT professional in demand today possesses several key attributes: Technical skills – always a must have… complicated by the increasingly fast evolution of technology… Technical skills in emerging technologies, business intelligence and security are extremely hard to fill and in demand.Business-savvy IT professionals who can communicate effectively with business and IT workers are in demand … this is likely related to the fact that IT has worked hard to gain it’s spot at the strategic decision making table76% of IT leaders say their companies give them a seat at the decision making table85% of IT leaders say it is important for IT employees to understand how IT fits into the overall strategy of the companyCultural fit has also growing in popularity ….Last but not least, companies also want IT workers with relevant industry experience, especially in industries like government and healthcare where IT solutions are highly tailored to industry needs
  • What appears to be one of the biggest changes in response to the command to “do more with less,” however, occurs at the individual employee level. In other words, to do more with less, IT leaders are trying to get the BEST IT professionals on their teams.The IT professional in demand today possesses several key attributes: Technical skills – always a must have… complicated by the increasingly fast evolution of technology… Technical skills in emerging technologies, business intelligence and security are extremely hard to fill and in demand.Business-savvy IT professionals who can communicate effectively with business and IT workers are in demand … this is likely related to the fact that IT has worked hard to gain it’s spot at the strategic decision making table76% of IT leaders say their companies give them a seat at the decision making table85% of IT leaders say it is important for IT employees to understand how IT fits into the overall strategy of the companyCultural fit has also growing in popularity ….Last but not least, companies also want IT workers with relevant industry experience, especially in industries like government and healthcare where IT solutions are highly tailored to industry needs
  • What appears to be one of the biggest changes in response to the command to “do more with less,” however, occurs at the individual employee level. In other words, to do more with less, IT leaders are trying to get the BEST IT professionals on their teams.The IT professional in demand today possesses several key attributes: Technical skills – always a must have… complicated by the increasingly fast evolution of technology… Technical skills in emerging technologies, business intelligence and security are extremely hard to fill and in demand.Business-savvy IT professionals who can communicate effectively with business and IT workers are in demand … this is likely related to the fact that IT has worked hard to gain it’s spot at the strategic decision making table76% of IT leaders say their companies give them a seat at the decision making table85% of IT leaders say it is important for IT employees to understand how IT fits into the overall strategy of the companyCultural fit has also growing in popularity ….Last but not least, companies also want IT workers with relevant industry experience, especially in industries like government and healthcare where IT solutions are highly tailored to industry needs

South Florida HDI AOY & IT Industry Award Celebration Dec 13, 2011 South Florida HDI AOY & IT Industry Award Celebration Dec 13, 2011 Presentation Transcript

  • IT Industry Awards and Holiday Celebration South Florida HDI Chapter December 13, 2011
  • Agenda• 2:00 – 2:30 Networking & Registration• 2:30 – 2:45 HDI Updates• 2:45 – 3:30 Jessica McNelly TEKsystems• 3:30 – 3:45 Break• 3:45 – 5:00 Video, meet our candidates, announce winners• 5:00 – 6:30 Celebrate!!
  • HDI Updates• Welcome to 3rd Annual AOY and IT Industry Award Event• Experience, Knowledge & Relationships• Welcome Southwest Florida College!! – Consider starting an HDI Student Chapter• HDI SE Region Officer of the Year
  • HDI National Conference• April 24-27, 2012 in Orlando, Florida• Interact with more than 1,600 support practitioners• Discuss real-world situations, and deliberate viable solutions• Discover emerging trends, innovations, and examine valuable best practices.• 8 In-depth tracks• 13 Pre-con sessions• 80 Sessions• 6 Keynote speakers• Expo Hall with over 100+ vendors
  • Top 5 Benefits to Attending HDI 2012 Annual Conference & Expo 1. Develop your professional network 2. Learn “How to Win an Unfair Fight,” meet an Olympian, and learn with “It’s Not Over Until You Win!” 3. Make the most of your training budget 4. Gain topic-specific expertise 5. Stay on the cutting edge of industry trends
  • Membership Benefit• Win a Kindle?• Must be a member• Special Event Pricing – Silver $100 – Bronze $10
  • What’s coming in 2012February 29, 2011, 8 AM to 3 PM Malcolm Fry Metrics for the Service Desk Based on ITIL 2011
  • Rock Stars!!!• How do you recognize and show appreciation to your employees?• What makes an employee go above and beyond?
  • Thank you to our Sponsors!
  • Trivia Question
  • Trivia
  • Presenter Jessica McNellyDirector of Business Operations TEKsystems
  • The State of the Market:Trends, Perceptions and Realities in Today’s IT Industry Jessica Montes McNelley Director of Business Operations
  • Introduction• Who am I?• Who is TEKsystems? • Leading provider of IT staffing solutions, human capital management expertise, and IT services• How we understand the IT market Relationships with IT Relationships with Managers Consultants and IT Organizations › 70,000+ IT consultants deployed annually › 5,500+ customers, including 82% of the Fortune 500 › Maintain relationships with 81% of the North American IT workforce › Over 100 locations throughout North America with over 2,000 recruiting › Speak with over 100,000 IT professionals specialists (4,000 full time employees) weekly; meet with 30,000 face to face weekly › Conduct quarterly and annual surveys of IT leaders, consultants and clients • Who are you? 17
  • Agenda• Introduction• IT market overview • A historical perspective • IT skills demand• What’s shaping today’s IT industry• Matching talent with opportunity • Networking • Retention• Questions 18
  • Historical View of IT Skill Demand Unemployment Rate 14.0% 12.0% 10.0% 8.0% 6.0% 4.0% 2.0% 0.0% 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 Annual U.S. IT Unemployment Rate Annual U.S. Unemployment Rate (Overall) Annual Miami Unemployment Rate (Overall) Annual Miami IT Unemployment RateSource: U.S. Bureau of Labor Statistics (BLS), 2011; “The Dice Report”, Dice, March 2011 19
  • How Did We Get Here? 1990s 2000s 1980s › Internet Services › Business Applications › Personal Computers 1960s – 1970s › Mainframe EquipmentSource: InfoWorld, April 2000; “The Future of IT Services: Five Threats to the Industry, and What External Service Providers Need to Do”, Gartner, August18, 2010; “Bureau of Economic Analysis, 2010 20
  • Top IT Initiatives in 2011 What have companies been doing over the last 12 months? Top 10 Business Priorities › Increasing Enterprise Growth › Attracting and Retaining New Customers › Reducing Enterprise Costs › Creating New Products and Services (Innovation) › Improving Business Processes › Implementing and Updating Business Applications › Improving Technical Infrastructure › Improving Enterprise Efficiency › Improve Operations › Improving Business Continuity, Risk and SecuritySource: “IT Executive Outlook Survey”, TEKsystems, 2010Source: “CIO Survey”, Gartner, January 2011 21
  • Impact on IT OrganizationsCIOs are still being asked to “do more with less” % of IT Employees vs. IT Budget› Achieve Return on Investment (ROI) 40.0%› Balance operating costs and quality 30.0%› Improve systems 20.0%› … All while reducing capital expenses 10.0% 0.0% -10.0% -20.0% -30.0% 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 IT FTEs as % Employees - Y/Y ∆ IT Spending - Y/Y ∆Source: “IT Key Metrics Data 2011”, Gartner, December 17, 2010 22
  • Distribution of IT StaffDistribution of IT Staff by Technology DomainSource: Gartner IT Key Metrics Data (December 2010) 23
  • Impact on Management and Technicians It’s the People!!!!!! Agree that the success of any IT initiative greatly depends on the people 96% driving it Source: “IT Executive Outlook Survey”, TEKsystems, 2011 How are you impacted? Management Technicians Recruiting / hiring the right technicians Networking Internal and external job seeking (technically and culturally) Retention Keeping high quality technicians What makes you stay in / leave a position24
  • Table Discussions - how are you impacted? Questions for consideration: Management Technicians What is your top challenge to What resources do you use when Networking assembling high quality IT teams? finding a job? As we emerge from the recession, What are the top three best aspects of what types of things are you doing working in your IT department? What Retention to retain your IT workers? would cause you to seriously consider leaving your company for a new opportunity? 25
  • Matching Talent with Opportunity – NetworkingManagementWhat is your top challenge to assembling high quality IT teams? 40% of IT leadershigh quality attracting talent/screening is the top challenge to assembling report that IT teams 49% of employers have caught outright lies on resumes >50 – the number of resumes HR managers receive on average for each IT opening $300 billion – how much employee turnover cost US businesses in 2009 2-7 times his/her salary – the cost of replacing an employee 65% of all openings are filled through referrals and internal movement #1 – ranking of referrals as a source of external hires Source: “IT Executive Outlook Survey”, TEKsystems, 2011 Source: Top 5 Hiring Mistakes and How to Fix Them, Synergy Solutions, 2010 Source: CareerBuilder Survey, 2010 Source: Source of Hire Survey, Career Xroads, 2011 Source: Career Expert Offers Advice for Today’s Displaced Workers, CareerBuilder, 2010 Source: Bureau of Labor Statistics, 2010 26
  • Matching Talent with Opportunity – NetworkingTechniciansWhat is the likelihood you would use the following resources to find a job?Source: “IT Professional Perspectives Survey”, TEKsystems, 2011 27
  • Matching Talent with Opportunity – RetentionManagementAs we emerge from the recession, what types of things are you doing to retain your IT workers?Source: “IT Executive Outlook Survey”, TEKsystems, 2011 28
  • Matching Talent with Opportunity – RetentionTechniciansWhat are the top three best aspects about working in your IT department?Source: “IT Executive Outlook Survey”, TEKsystems, 2011 29
  • Matching Talent with Opportunity – RetentionTechniciansWhat would cause you to seriously consider leaving your company for a new opportunity?Source: “IT Executive Outlook Survey”, TEKsystems, 2011 30
  • TakeawaysManagement • The importance of relationships; maintain access to a vast network of technicians • Get connected: industry associations, staffing firms, social media, etc. • Screen carefully, hiring people who are the right technical and cultural fit • Proactively plan for short- and long-term human capital needs • Provide access to various training and development opportunitiesTechnicians • Job boards are good; relationships are better • Get connected: industry associations, staffing firms, social media, etc. • Understand the landscape: trends, market, culture, etc. • Recognize the needs – how can I help do more with less? • Focus on development, including technical and soft skills 31
  • THANK YOU FOR YOUR TIME Questions? Jessica Montes McNelley Director of Business Operations P 305-640-1721 F 305-640-1772 jmontes@teksystems.com
  • Trivia
  • Special Award
  • 15
  • Trivia
  • Trivia
  • 2010 – 2011 AOY Winner
  • Rock Stars!!!• How do you recognize and show appreciation to your employees?• What makes an employee go above and beyond?
  • Chris Jimenez Nominating Manager: Daniel RobertsChristopher embodies our mission to provide superior quality customer support to the students, faculty, and staff.
  • South Florida HDI Analyst of the Year Nominee is hereby granted to:Chris Jimenez December 13, 2011
  • Lazlo Martinez Nominating Manager: Ray Naranjo Lazlo is a very passionate agent who alwaysgoes the extra mile to get the issue resolved.
  • South Florida HDI Analyst of the Year Nominee is hereby granted to:Lazlo Martinez December 13, 2011
  • Raquel Robinson Nominating Manager: Sony FenelonShe is passionate about the service center and often advocates for the customer when working with other IT members who do not understand customer service or does not care.
  • South Florida HDI Analyst of the Year Nominee is hereby granted to:Raquel Robinson December 13, 2011
  • Oliver Sonntag Nominating Manager: Wendy StutzmanI am nominating Oliver because of the quality of his work and because he consistently outperforms his peers in regards to the volume of cases that he handles.
  • South Florida HDI Analyst of the Year Nominee is hereby granted to:Oliver Sonntag December 13, 2011
  • Matthew Wander Nominating Manager: Lynn Johnson Matthew is very knowledgeable in his fieldand his colleagues seek advice and respect his opinions.
  • South Florida HDI Analyst of the Year Nominee is hereby granted to:Matthew Wander December 13, 2011
  • Joslyn Bailey-White Nominating Manager: Sean Genoway Matthew is very knowledgeable in his fieldand his colleagues seek advice and respect his opinions.
  • South Florida HDI Desktop Support Technician of the Year Nominee is hereby granted to:Joslyn Bailey-White December 13, 2011
  • Daniel Calzadilla Nominating Manager: Michelle CuetoDaniel ("Danny") exemplifies good customerservice and strong technical skills. He strives to assist his peers and customers and his managers.
  • South Florida HDI Desktop Support Technician of the Year Nominee is hereby granted to:Daniel Calzadilla December 13, 2011
  • Colin Thomas Nominating Manager: Wendy StutzmanHe has worked many long hours and does his very best to please everyone of us users of desktop and laptop devices.
  • South Florida HDI Desktop Support Technician of the Year Nominee is hereby granted to:Colin Thomas December 13, 2011
  • And the WINNER is...CONGRATULATIONS!
  • Trivia
  • Volunteer?
  • Welcome• New Board Members• VP of Special Events – Eli Halabu, Robert Half Technology• VP of Membership – Steve Olsen, First Call Headsets• VP of Programs – Matt Walter, Robert Half Technology
  • Let’s Celebrate• Raffles• Surveys• Join us for billiards and drinks
  • Thank You• Find us on Facebook• https://www.facebook.com/soflahdi• Find us on Twitter• @HDI_So_Florida• Find us on LinkedIn