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High-Performance Communication, June 2013
High-Performance Communication, June 2013
High-Performance Communication, June 2013
High-Performance Communication, June 2013
High-Performance Communication, June 2013
High-Performance Communication, June 2013
High-Performance Communication, June 2013
High-Performance Communication, June 2013
High-Performance Communication, June 2013
High-Performance Communication, June 2013
High-Performance Communication, June 2013
High-Performance Communication, June 2013
High-Performance Communication, June 2013
High-Performance Communication, June 2013
High-Performance Communication, June 2013
High-Performance Communication, June 2013
High-Performance Communication, June 2013
High-Performance Communication, June 2013
High-Performance Communication, June 2013
High-Performance Communication, June 2013
High-Performance Communication, June 2013
High-Performance Communication, June 2013
High-Performance Communication, June 2013
High-Performance Communication, June 2013
High-Performance Communication, June 2013
High-Performance Communication, June 2013
High-Performance Communication, June 2013
High-Performance Communication, June 2013
High-Performance Communication, June 2013
High-Performance Communication, June 2013
High-Performance Communication, June 2013
High-Performance Communication, June 2013
High-Performance Communication, June 2013
High-Performance Communication, June 2013
High-Performance Communication, June 2013
High-Performance Communication, June 2013
High-Performance Communication, June 2013
High-Performance Communication, June 2013
High-Performance Communication, June 2013
High-Performance Communication, June 2013
High-Performance Communication, June 2013
High-Performance Communication, June 2013
High-Performance Communication, June 2013
High-Performance Communication, June 2013
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High-Performance Communication, June 2013

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  • 1. High-performancecommunicationPhoto: Andres RuedaEd Batista, June 2013www.edbatista.com
  • 2. Suspensionof belief…Photo: sethoscope [link]More at www.edbatista.com/2012/02/suspension-of-belief.html
  • 3. …& taking risksPhoto: Justin Ornellas [link]More at www.edbatista.com/2011/09/phil-stutz-on-taking-risks.html
  • 4. Concepts #1Emotional intelligence & groupsTalking about emotionsPhoto: Lee Nachtigal [link]
  • 5. EQ and groupsWhy should we care?Effective teamsParticipation, cooperation, collaborationBut behavior can’t be mandatedPhoto: woodleywonderworks [link]More at www.edbatista.com/2012/06/building-the-emotional-intelligence-of-groups.html
  • 6. EQ and groups3 essential conditions…Mutual trustGroup identity (feeling of belonging)Group efficacy (belief in value of the team)Strongly affected by group EQPhoto: woodleywonderworks [link]More at www.edbatista.com/2012/06/building-the-emotional-intelligence-of-groups.html
  • 7. EQ and groupsIndividual EQEmotional awarenessEmotion regulation (≠ suppression)Inward (one’s own emotions)Outward (others’ emotions)Photo: woodleywonderworks [link]More at www.edbatista.com/2012/06/building-the-emotional-intelligence-of-groups.html
  • 8. EQ and groupsHigh EQ individuals ≠ High EQ groupGroup norms determine group EQCreate awareness of emotionHelp regulate emotionOperate at individual & group levelsPhoto: woodleywonderworks [link]More at www.edbatista.com/2012/06/building-the-emotional-intelligence-of-groups.html
  • 9. Talking aboutAffect labelingAmygdalaTalking disrupts negative emotionTalking about emotion > Thinking about emotionfeelingsPhoto: Andrew Yee [link]More at www.edbatista.com/2008/02/talking.html
  • 10. Talking aboutGroup normsNorms define what’s normativeCan we talk about feelings here?Overcoming embarrassmentfeelingsPhoto: Andrew Yee [link]More at www.edbatista.com/2008/02/talking.html
  • 11. Concepts #2Safety, trust, intimacyMindsetPhoto: Lee Nachtigal [link]
  • 12. Safety, trust &Critical to group developmentSafety = A belief that we won’t get hurtTrust = We mean what we say…Intimacy = Able to make the private publicintimacyPhoto: Alex Guerrero [link]More at www.edbatista.com/2010/03/safety.html
  • 13. CONTEXTLearning,Awareness,& BehavioralChangeExperimentation,Risk-Taking,& VulnerabilitySafety, Trust, IntimacyInitial ConditionsMore at www.edbatista.com/2010/03/safety.html
  • 14. View of self & othersWork in progressCapable of changeCarol DweckMindsetPhoto: jm3 [link]More at www.j.mp/dweck99
  • 15. Talent & intelligenceare inherent traitsMistakes are failures orcharacter flawsNegative emotionalresponse to mistakesTalent & intelligencecan be developedMistakes are learningopportunitiesPay close attention tomistakes & learnmoreFixed GrowthMindsetMore at www.j.mp/dweck99
  • 16. Mental models matterStereotype threatPerception shapes our experienceMindsetPhoto: Renato Ganoza [link]More at www.edbatista.com/2011/12/corn-mazes-and-mental-models.html
  • 17. Norms & EQCreate awareness of emotionHelp regulate emotionWhat norms do we have in place?What norms would we like to try?What will we need from each other?Photo: woodleywonderworks [link]
  • 18. Concepts #3FeedbackSocial threatSCARF model“The net”Photo: Lee Nachtigal [link]
  • 19. Can I give youPhoto: Robbie Grubbs [link]some feedback?
  • 20. Photo: Mykl Roventine [link]Feedback andsocial threatMore at www.edbatista.com/2013/02/give-it-to-me-straight-effective-feedback.html
  • 21. Threat responseaka “Fight or flight”Physiological markers?Photo: William Warby [link]More at www.edbatista.com/2010/03/scarf.html
  • 22. Threat responseCognitive impairment…Analytic thinkingCreative insightProblem-solvingPhoto: William Warby [link]More at www.edbatista.com/2010/03/scarf.html
  • 23. Photo: David Sim [link]Social threatMore at www.edbatista.com/2010/03/scarf.html
  • 24. SCARF modelStatusCertaintyAutonomyRelatednessFairnessMore at www.edbatista.com/2010/03/scarf.html
  • 25. SCARF model& feedbackThreat to…Status?Certainty?Autonomy?Relatedness?Fairness?More at www.edbatista.com/2013/02/give-it-to-me-straight-effective-feedback.html
  • 26. Use the modelWhen giving feedback…Be mindful of statusMinimize uncertaintyMaximize autonomyBuild the relationshipPlay fair (“the net”)
  • 27. Use the modelWhen getting feedback…Recognize our threat responseManage our emotionsReframe
  • 28. My behavior...ActionsStatementsNon-VerbalsNeedsMotivesIntentionsFeelingsReactionsResponsesThe netMe & my... You & your..Photo: The Mighty Tim Inconnu [link]More at http://j.mp/the-net
  • 29. The netStay on our side of the netFocus on observed behaviorDisclose our responseDon’t guess at motivesMinimize social threatMore at http://j.mp/the-netPhoto: The Mighty Tim Inconnu [link]
  • 30. Work stylesBased on your worksheetWhere am I most comfortable?Where are others most comfortable?What impact does this have on the team?Photo: Alex Proimos [link]
  • 31. Concepts #4More on feedback…Leveraging emotionBuilding the relationshipManaging defensivenessSoft startupPhoto: Lee Nachtigal [link]
  • 32. Emotion and reasoningEmotional memories stickJust enough emotionHighly situationalEmotionPhoto: Ivan Walsh [link]More at www.edbatista.com/2011/07/antonio-damasio-on-emotion-and-reason.html
  • 33. When giving feedback…Leverage power of emotionShare impact of behavior on us(Positive and negative)Emotion
  • 34. When getting feedback…Be aware of our emotionsDisclosure helps us manage stressEmotion
  • 35. Feeling known by the otherA culture of appreciationMutual influenceResponding to “bids”5:1 positive to negative“Emotional bank account”RelationshipMore at www.edbatista.com/2007/01/john_gottman_on.html
  • 36. DefensivenessForm of threat responseCognitive impairmentFeel misunderstood and want to explainPhoto: roger alcantara [link]
  • 37. DefensivenessWhen others are defensive…Empathy is keyRestate our intentionsFocus on behavior and its impact on usPhoto: roger alcantara [link]
  • 38. DefensivenessWhen we’re defensive…Recognize our threat responseDisclose our emotions and reframeResist the desire to explainPhoto: roger alcantara [link]
  • 39. Soft startupPhoto: Phil McElhinney [link]Not like this
  • 40. Soft startupPhoto: OakleyOriginals [link]Like this
  • 41. Begin with positive intent(But no bullshit)Emphasize mutual goalsBe aware of our own stressSoft startupMore at www.edbatista.com/2007/01/the_value_of_so.html
  • 42. Building thebridgePart 1What feedback did we just hear?What does it motivate us to do?Photo: Leonardo Pallotta [link]
  • 43. Building thebridgePart 2What are the implications of today?How will this impact our work?How will we hold ourselves accountable?Photo: Leonardo Pallotta [link]
  • 44. Photo:seelumstrumwww.edbatista.comPhoto CreditsSky by Andres Rueda www.flickr.com/photos/andresrueda/2327319585/Trapeze by sethoscope www.flickr.com/photos/sethoscope/6131864133/Jump by Justin Ornellas www.flickr.com/photos/ornellas/4380104720/Chalkboard by Lee Nachtigal www.flickr.com/photos/lxn271/277869765/Soccer Team by woodleywonderworks www.flickr.com/photos/wwworks/1384952210/Feelings by Andrew Yee www.flickr.com/photos/halfchinese/167535372/Handshake by woodleywonderworks www.flickr.com/photos/wwworks/2408048812/Boy by Robbie Grubbs www.flickr.com/photos/tripphotogallery/4059486159/Brain by Mykl Roventine www.flickr.com/photos/myklroventine/3957270282/Crocodile by William Warby www.flickr.com/photos/wwarby/4012242360/Office by David Sim www.flickr.com/photos/victoriapeckham/261126382/Net by The Mighty Tim Inconnu www.flickr.com/photos/59195512@N00/4964496706/Hats by Alex Proimos www.flickr.com/photos/proimos/3964874440/Laugh by Ivan Walsh www.flickr.com/photos/10883933@N07/3652610613/Boxer by roger alcantara www.flickr.com/photos/roger_alcantara/300520912/Sprinter by Phil McElhinney www.flickr.com/photos/philmcelhinney/1000986005/Canoe by OakleyOriginals www.flickr.com/photos/oakleyoriginals/4853382246/Bridge by Leonardo Pallotta www.flickr.com/photos/83265757@N00/73471268/

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