Organisations are struggling to adequately connect their people to business processes, information, and interactions. Although most manual interactions between a human and an organisation today include dealing with IT systems, user experience and usability in the enterprise is still behind what is common in the consumer space. Unstructured data, manual interactions, ad-hoc communication processes, and organisational identity and culture are not well addressed by EA today.
This presentation will introduce a people-centred perspective of organisational information systems and their touch points with users. It describes a framework for a Design initiative based on EA insights and related practices, with the goal to integrate users, information and interaction in an optimal way.
* Making the Enterprise visible and usable to human users
* Approaching the people issue from a global perspective
* Using this framework to align, consolidate and integrate user-facing elements