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Mission Critical: Fun to Use. Designing for commercial aviation and marine.

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Mission Critical: Fun to Use. Designing for commercial aviation and marine.

  1. 1. eda.c / Jeppesen proprietary. Unauthorized duplication or reproduction of these images without written permission of eda.c / Jeppesen is prohibited.
  2. 2. --------------------------- --------------------------- mission critical: 2010-05-29 fun to use --------------------------- uxcamp europe 2010 berlin cindy dorfmann interaction designer advanced research jeppesen milan guenther design consultant, partner, eda.c eda.c / Jeppesen proprietary. Unauthorized duplication or reproduction of these images without written permission of eda.c / Jeppesen is prohibited.
  3. 3. --------------------------- 01 jeppesen, eda.c --------------------------- 02 design principles --------------------------- 03 questions on ux in technology companies eda.c / Jeppesen proprietary. Unauthorized duplication or reproduction of these images without written permission of eda.c / Jeppesen is prohibited.
  4. 4. --------------------------- 01 jeppesen, eda.c eda.c / Jeppesen proprietary. Unauthorized duplication or reproduction of these images without written permission of eda.c / Jeppesen is prohibited.
  5. 5. --------------------------- ----------------------------------------------- jeppesen Jeppesen gathers, aggregates, layers and optimises and delivers navigational data from multiple sources, for various purposes. – Founded 1934, producing aviation charts – Part of the Boeing commercial division ~ 3000 employees working in 20 countries eda.c / Jeppesen proprietary. Unauthorized duplication or reproduction of these images without written permission of eda.c / Jeppesen is prohibited.
  6. 6. --------------------------- --------------------------- ---------------------------------------------- eda.c eda.c is a strategic design consultancy. We are focusing on the design of touch points of organisations and people, and the alignment of organisational identity, architecture and experience. We help our clients to engage with people important to them. Our designs provide the information and interaction capabili- ties they need most according to their role and use context. We research, envision and (re)design all system elements neccessary to support this, resulting in new services, media or products. eda.c / Jeppesen proprietary. Unauthorized duplication or reproduction of these images without written permission of eda.c / Jeppesen is prohibited.
  7. 7. --------------------------- 02 design principles eda.c / Jeppesen proprietary. Unauthorized duplication or reproduction of these images without written permission of eda.c / Jeppesen is prohibited.
  8. 8. --------------------------- --------------------------- ---------------------------------------------- 02.01 CAPTAIN MONITOR MONITOR Failure will lead to desaster. Defer takeoff flaps Ground Ground, Company mission-critical Busy frequency FIRST Set flaps before takeoff Defer communication Contact Ground when possible OFFICER Unfamiliar with airport/taxi route Design has to support security by incre- design Verify with FO TAXI CLEARANCE + Acknowledge clearance Unfamiliar taxi + Form mental picture of taxi route asing situational awareness. Users are instructions + Form mental picture of taxi route + Confirm CA’s understanding of route + “Clear” ramp area + Verify ramp area clear + MONITOR Ice/Snow De-icing checklist trained professionals who need flexibility. Consult airport traffic Systems configuration? + MONITOR (APU, Packs) taxi progress charts FIRST + “Clear” turns per instructions OFFICERShut down one engine? + APU off-loaded 2 min Delay New/ Additional MONITOR CA taxiing Therefore designers must always balance + “Clear” turns Just-in or new before shuttingRestart it before takeoff down taxi instructions Acknowledge instructions operational system requirements and user load data Calculate & reset FO busy Repeat checklist Defer checklist Form new mental picture FMC: program/verify needs, and take the legacy into account. Performance data Continue to monitor CA + Identify/remember turns + Follow hold-short instructions Inform Company (new #s, delays) + Identify/Remember aircraft to follow Have CA cross check #s Check accuracy Change in takeoff runway Accept new runway? Interruption + Switch to Tower frequency Consult charts Brief new runway Remember to ask Resume checklist + MONITOR Tower frequency Design principles: again when FO available – Design for the operational tasks, + FMC update TAKEOFF CLEARANCE + Acknowledge clearance + Confirm CA’s understanding – exceptions and critical situations + Strobes – Automate the non-critical + Landing lights + Shoulder harnesses Change in takeoff sequence + “Clear” runway + Radar? Rush/repeat checklist – Design for the physical context + Verify runway clear TAKEOFF – Enable system/resource redundancy + Take control of aircraft while finishing checklist – Find out when your design is at the – center of attention, and when is it not – Fight complexity, but support flexibility – Attempt to make things obvious – Be aware of technology and certification eda.c / Jeppesen proprietary. Unauthorized duplication or reproduction of these images without written permission of eda.c / Jeppesen is prohibited.
  9. 9. --------------------------- --------------------------- ---------------------------------------------- 02.02 Viewing ≠ Seeing declutter More and more traffic leads to an over- information whelming mass of data and information. The industry is shifting from paper media to digital systems. With this change, we have the possibility to display information according to the current context. Design has the power to communicate facts quickly and comprehensively by (visual) encoding and priorisation. Design principles: – Reduce as much as possible – Work with visual hierarchies – Add other media when adequate, – such as alarm sounds – Base on legacy codings and symbols – Adhere to standards and regulations eda.c / Jeppesen proprietary. Unauthorized duplication or reproduction of these images without written permission of eda.c / Jeppesen is prohibited.
  10. 10. --------------------------- --------------------------- ---------------------------------------------- 02.03 Use opportunities. re-shaping to Professional applications are subject to business and extensive regulations and disruptive user needs revolutions from business or user side. They are used by highly trained but also very demanding professionals. Designers working in this field should look ahead to upcoming changes in re- gulation, technology, business or usage, and provide answers just in time when the questions arise. Ideas and patterns very often come from outside your own field. It is always a mix of domain-specific and globally applica- ble design principles. More than being usable and useful, we have to design systems people like to use. eda.c / Jeppesen proprietary. Unauthorized duplication or reproduction of these images without written permission of eda.c / Jeppesen is prohibited.
  11. 11. --------------------------- 03 questions on ux in technology companies eda.c / Jeppesen proprietary. Unauthorized duplication or reproduction of these images without written permission of eda.c / Jeppesen is prohibited.
  12. 12. --------------------------- ---------------------------------------------- 03 #1 How can we overcome pure operational questions on ux usability / human factors thinking to also in technology address the „Joy of Use“ in our designs? companies #2 What is the best place of the UX practice in such an organisation? Centralised, project- oriented, external? #3 How can UX have an impact on the way a company does business? #4 How do we balance innovative ideas with legal requirements and legacy? #5 Is it possible to create ONE overarching UX for an entire organisation like Jeppesen? eda.c / Jeppesen proprietary. Unauthorized duplication or reproduction of these images without written permission of eda.c / Jeppesen is prohibited.
  13. 13. --------------------------- ------------------------------------------------- danke danke jeppesen / advanced research cindy dorfmann, interaction designer cindy.dorfmann@jeppesen.com www.jeppesen.com eda.c milan guenther, partner milan.guenther@eda-c.com www.eda-c.com @eda__c eda.c / Jeppesen proprietary. Unauthorized duplication or reproduction of these images without written permission of eda.c / Jeppesen is prohibited.
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