Tbl hc6

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Tbl hc6

  1. 1. Rotterdam, 6 september 2010 TBL HC 6 vrijdag 29 oktober 2010
  2. 2. Wickid! vrijdag 29 oktober 2010
  3. 3. Wicked problem No simple solution “Contradictions” “complex” (many facets, “unsolvable”, problem and solution can not be separated) vrijdag 29 oktober 2010
  4. 4. Contradictions Example: “We need to grow because of increased demand, but that will change the way we work” vrijdag 29 oktober 2010
  5. 5. Complex problems cannot be fully defined instead you can try to develop “understanding” “problem description” system of causality vrijdag 29 oktober 2010
  6. 6. In management “solve” (find a solution) “resolve” (make the problem go away) “dissolve” (ride out the storm) vrijdag 29 oktober 2010
  7. 7. Where lies the problem? vrijdag 29 oktober 2010
  8. 8. “the problem now” more of the same “Over the edge” the “edge”/ “sweet spot” Audience vrijdag 29 oktober 2010
  9. 9. Some Techniques TRIZ De Bono vrijdag 29 oktober 2010
  10. 10. Traditional “brainstorm” Problem Solution vrijdag 29 oktober 2010
  11. 11. Ideal situation Problem Solution Ideal final result vrijdag 29 oktober 2010
  12. 12. SCAMPER Substitute Combine Adapt Modify Magnify Put to other uses Eliminate of “Minify” Rearrange vrijdag 29 oktober 2010
  13. 13. De Bono thinking hats White: thinking about facts what, who, how, how many, why? Red: feelings does it feel right? Black: Thinking negative playing the devils advocate: yeah, but what if? Yellow: Thinking positive Thinking how it can all solve problems Green: being creative Thinking “outside the box” Blue: thinking about the process Are we going the right way? How can we find a solution? vrijdag 29 oktober 2010
  14. 14. example of use Blue: How are we going to solve this problem? goals? Ideal situation? agenda Red: Opinions Yellow and Green: “brainstorming” White and Black: “measurement” and “criticism” (Blue throughout) vrijdag 29 oktober 2010
  15. 15. http://www.cognitive-edge.com/blogs/dave/2007/03/the_diagram_above_was_used.php vrijdag 29 oktober 2010
  16. 16. “Pour your heart into it” mid 00’s rise in customer demand switch to “automatic” machines to combat “waiting lines” fall in demand of original starbucks “afficienado” use the techniques discussed today vrijdag 29 oktober 2010
  17. 17. wrapping up: The Cases Send me an email (per team): ecphaff@gmail.com vrijdag 29 oktober 2010
  18. 18. vrijdag 29 oktober 2010

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