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Tbl hc6 Tbl hc6 Presentation Transcript

  • TBL HC 6 Rotterdam, 6 september 2010 vrijdag 29 oktober 2010
  • Wickid! vrijdag 29 oktober 2010
  • Wicked problem No simple solution “Contradictions” “complex” (many facets, “unsolvable”, problem and solution can not be separated) vrijdag 29 oktober 2010
  • Contradictions Example: “We need to grow because of increased demand, but that will change the way we work” vrijdag 29 oktober 2010
  • Complex problems cannot be fully defined instead you can try to develop “understanding” “problem description” system of causality vrijdag 29 oktober 2010
  • In management “solve” (find a solution) “resolve” (make the problem go away) “dissolve” (ride out the storm) vrijdag 29 oktober 2010
  • Where lies the problem? vrijdag 29 oktober 2010
  • Audience “Over the edge” more of the same “the problem now” the “edge”/ “sweet spot” vrijdag 29 oktober 2010
  • Some Techniques TRIZ De Bono vrijdag 29 oktober 2010
  • Traditional “brainstorm” Problem Solution vrijdag 29 oktober 2010
  • Ideal situation Ideal final Problem result Solution vrijdag 29 oktober 2010
  • SCAMPER Substitute Combine Adapt Modify Magnify Put to other uses Eliminate of “Minify” Rearrange vrijdag 29 oktober 2010
  • De Bono thinking hats White: thinking about facts what, who, how, how many, why? Red: feelings does it feel right? Black: Thinking negative playing the devils advocate: yeah, but what if? Yellow: Thinking positive Thinking how it can all solve problems Green: being creative Thinking “outside the box” Blue: thinking about the process Are we going the right way? How can we find a solution? vrijdag 29 oktober 2010
  • example of use Blue: How are we going to solve this problem? goals? Ideal situation? agenda Red: Opinions Yellow and Green: “brainstorming” White and Black: “measurement” and “criticism” (Blue throughout) vrijdag 29 oktober 2010
  • http://www.cognitive-edge.com/blogs/dave/2007/03/the_diagram_above_was_used.php vrijdag 29 oktober 2010
  • “Pour your heart into it” mid 00’s rise in customer demand switch to “automatic” machines to combat “waiting lines” fall in demand of original starbucks “afficienado” use the techniques discussed today vrijdag 29 oktober 2010
  • wrapping up: The Cases Send me an email (per team): ecphaff@gmail.com vrijdag 29 oktober 2010
  • vrijdag 29 oktober 2010