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It is a commonplace and uncontroversial view that, other things being equal, a company with a highly engaged workforce will outperform a rival with disengaged employees. But opinion varies greatly about just how much modern-day knowledge workers are engaged in their jobs, about what makes them engaged and about what practical measures serve to enhance engagement. The Economist Intelligence Unit research survey reflects these differences of opinion, with an individual’s geographical location and, particularly, their seniority in the corporate hierarchy appearing to have a significant impact on their personal views.
Furthermore, strong opinions might not translate into visible action. A sizeable discrepancy exists between what companies say about the perils of disengagement and how far they will actually go to confront the problem.
Sponsored by the Hay Group.