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Chartered Banker
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Chartered Banker


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eNetAssess: Chartered Banker Case Study

eNetAssess: Chartered Banker Case Study

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  • 1. © eCom Scotland Limited 2013. Registered in Scotland. No 201497 18b Dickson St, Elgin Industrial Estate, Dunfermline, Fife, KY12 7SL t: 0845 643 1344 f: 0845 280 2318 In 2001, the oldest banking institute in the world, Chartered Bankers wished to upgrade and modernise their examination and assessment arrangements for Members of the Institute, the task was a complex one: to design and develop an online examination system that was secure and able to provide instant feedback to examines as well as comprehensive reports to Institute staff. eCom Scotland took on the task. The Chartered Bankers reputation is based on the quality of its educational and continuing professional development programmes – ranging from Associate, Members and Chartered Banker status to Certificates and Diplomas in, amongst others, Investment Planning, Mortgage Advice, Call Centre Management and Customer Relationship Management. When it came to setting up online assessment procedures it was vital that the quality and reliability of these matched the Institute’s reputation. To the essential ingredients of security and reliability eCom Scotland was able to add flexibility and responsiveness. The basic task was to design and develop online assessment which could provide complete security for those being tested, allow control of the time available for their assessment, provide immediate feedback on their performance and allow Chartered Banker’s staff to monitor overall progress and provide suggestions for future study. Reputation and reliability are what accounted for the Chartered Insitute of Bankers in Scotland investing in eCom Scotland “ Sample mock exam Over 30,000 Mock Exams Taken 111 Centres 60+ Exam Titles Nearly 4,000 Invigilated Exams Taken in 2013
  • 2. The project commenced with 250 candidates at two centres. Over the years the provisions have grown to 111 centres, over 60+ exam titles, with nearly 4000 invigilated exams taken in 2013 so far and in excess of 30,000 mock exams undertaken. With such student numbers coming through the system, communication and reporting are essential. Apart from those for the participant, reports can be generated which allow administrative staff to list and merge descriptive general data. Group comparisons can be produced, as well as item statistics. Incremental research and development since 2001 has seen the creation of different question types such as essays, online marking and verification of results, mock exams and more recently mobile enabled mock exams. eCom Scotland lived up to its reputation for quality and service and the Institute’s online assessment has extended its long-held reputation for consistency and reliability. As those involved in the financial sector understand the value of confidence and dependability. eCom Scotland worked with us, listened to us and gave us the package we wanted at the right price. “ “ Chartered Institute of Bankers in Scotland Sample mock exam