This presentation was presented at the Ecotourism and Sustainable Tourism Conference 2011 (ESTC 2011), held in Hilton Head...
The Local Flavor<br />   Win-Win Partnerships<br />
Who is Cayuga?<br />We’re a hotel management company specializing in sustainable lodging experiences<br />6 properties (co...
Cayuga’s Vision<br />We will be recognized as the worldwide leader in<br />sustainable hospitality management of small ups...
Our Business Model<br />local approach<br />small<br />up-scale<br />sustainable<br />
What is local for us?<br />Hiring local<br />Buying local<br />Offering local<br />Helping local<br />
Why the local approach?<br />It is our way of giving back<br />…..giving people the opportunity to make a living in the pl...
For us…local is essential for sustainability<br />
People and the Planet?<br />Our staff are the emissaries for sustainability and conservation in their communities.<br />
hiring local<br />
buying local<br />
Offeringlocal <br />
helping local<br />
Challenges of going local<br />Hiring<br />Training (increased cost)<br />Language, basic job skills<br />Cultural percept...
Overcoming some challenges<br />Challenge<br />Hiring<br />Training (increased cost)<br />Language, basic job skills<br />...
Overcoming some challenges<br />Challenge<br />Buying and Offering<br />Limits range of options<br />Can present quality c...
Experience<br />Why the local approach?<br />With local flavor this turns into<br />Learn<br />Relax<br />Connect<br />
Experience <br />Learn <br />Relax<br />Connect<br />
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ESTC 2011 Presentation by Michelle Libby, Cayuga Sustainable Hospitality, Win-Win Partnerships

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Ecotourism and Sustainable Tourism Conference (ESTC) (http://www.ecotourismconference.org) Presentation by Michelle Libby, Sustainability Director, Cayuga Sustainable Hospitality, presented September 2011. Session: 3.4 Win-Win Partnerships: Connect Locally, Grow Globally. Organized by The International Ecotourism Society (http://www.ecotourism.org), the ESTC is a unique tourism industry annual conference providing practical solutions to advance sustainability goals for the tourism industry.

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ESTC 2011 Presentation by Michelle Libby, Cayuga Sustainable Hospitality, Win-Win Partnerships

  1. 1. This presentation was presented at the Ecotourism and Sustainable Tourism Conference 2011 (ESTC 2011), held in Hilton Head Island, South Carolina, USA, from September 19th-21st. Organized by The International Ecotourism Society (TIES), the ESTC is a unique annual conference providing practical solutions to advance sustainability goals for the tourism industry.<br />Learn more about the ESTC: http://www.ecotourismconference.org<br />ESTC on Twitter: http://www.twitter.com/ESTC_Tourism<br />ESTC on Facebook: http://www.facebook.com/ESTC.Tourism<br />The International Ecotourism Society | web www.ecotourism.orgemail info@ecotourism.org | tel +1 202 506 5033<br />
  2. 2. The Local Flavor<br /> Win-Win Partnerships<br />
  3. 3. Who is Cayuga?<br />We’re a hotel management company specializing in sustainable lodging experiences<br />6 properties (costarica and nicaragua)<br />300 employees<br />8 million in sales<br />based out of san jose, costarica<br />
  4. 4. Cayuga’s Vision<br />We will be recognized as the worldwide leader in<br />sustainable hospitality management of small upscale<br />lodges and resorts, consistently exceeding the<br />expectations of our hotel owners, guests and employees. <br />
  5. 5. Our Business Model<br />local approach<br />small<br />up-scale<br />sustainable<br />
  6. 6. What is local for us?<br />Hiring local<br />Buying local<br />Offering local<br />Helping local<br />
  7. 7. Why the local approach?<br />It is our way of giving back<br />…..giving people the opportunity to make a living in the places they are from…..<br />….helping to reduce migration from rural to urban areas….<br />….distributing wealth…..<br />
  8. 8. For us…local is essential for sustainability<br />
  9. 9. People and the Planet?<br />Our staff are the emissaries for sustainability and conservation in their communities.<br />
  10. 10. hiring local<br />
  11. 11. buying local<br />
  12. 12. Offeringlocal <br />
  13. 13. helping local<br />
  14. 14. Challenges of going local<br />Hiring<br />Training (increased cost)<br />Language, basic job skills<br />Cultural perceptive differences (creates delays)<br />Time<br />Communication<br />Buying and Offering<br />Limits range of options<br />Can present quality control challenges<br />Helping<br />Time intensive<br />
  15. 15. Overcoming some challenges<br />Challenge<br />Hiring<br />Training (increased cost)<br />Language, basic job skills<br />Cultural perceptive differences (creates delays)<br />Time<br />Communication<br />Process to address<br />Improved recruitment and selection process<br />Recognize the time issue and plan accordingly<br />Work on improved time management, planning, and compliance with staff <br />Improved communication – simple language; repetition, confirmation<br />
  16. 16. Overcoming some challenges<br />Challenge<br />Buying and Offering<br />Limits range of options<br />Can present quality control challenges<br />Helping<br />Time intensive<br />Process to address<br />Work with suppliers to improve quality control<br />Look for alternatives<br />Manage expectation<br />Build it into yearly workplans and evaluations, and prioritize accordingly<br />
  17. 17. Experience<br />Why the local approach?<br />With local flavor this turns into<br />Learn<br />Relax<br />Connect<br />
  18. 18. Experience <br />Learn <br />Relax<br />Connect<br />
  19. 19. Hiring Local<br />
  20. 20. Hiring Local<br />

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