Revenue Management And Customer Experience


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Revenue Management And Customer Experience

  1. 1.       Management World Orlando    Create, Deliver & Monetize Digital Services          16‐20 November 2008        Rosen Shingle Creek, Orlando, Florida              150+ Speakers ‐ 3 In‐Depth Summits      ‐ Transformation Summit     ‐ Revenue Management & Customer Experience   ‐ Digital commerce & Advertising      BOOK & PAY BY    September 8th    AND SAVE!  
  2. 2.               About Management World Orlando Management World Orlando is the leading global event focusing on the management, monetization and operations of cutting-edge communications, entertainment and online services. Attracting over 1,500 people from 50 countries in 2007, this year’s Management World Orlando will address the diverse needs of the information, communications and entertainment industries through 3 dedicated Summits: 3 Summits – One Management World    Each Summit will feature renowned industry speakers who will provide their insights and unique perspectives on the key Issues of creating, delivering and monetizing today’s digital services. Keynote Speakers Hear the future strategies from our executive keynote speakers on Tuesday at Management World Orlando. Jerry Brace Andy Brown Peter T Sany Senior Vice President Managing Director Group Chief Information and Chief Technology Information Officer Technology Officer Infrastructure Deutsche Telekom Rogers Credit Suisse AG Communications Inc.      
  3. 3.               Quick Links Transformation Summit  - Register Now Find out how business and information technology - Conference Agenda transformation is enabling service providers and their suppliers to remain competitive in a dynamic market - Module Descriptions place. - Full List of Speakers Over 50 industry renowned speakers will address business and information technology transformation.  Business transformation will look at changes to business process and the impact on roles within the new value chain. IT transformation will feature how technology is playing its part in supporting the business transformation. This may be the use of new technologies, new technology architectures or new standards and specifications that complement and underpin the NGOSS development that enable transformation to happen .  Get the Executive Perspectives on Transformation Hear how the executives are enabling innovation to gain Operational Efficiencies. Understand the business models required for content monetization and the latest transformation techniques to help your company compete effectively. Michael Lawrey Dr. Sumit Chowdhury Philip Dance Alpna J. Doshi Executive Director, CIO MD Technology Vice President Operations Reliance Exploitation Satyam Computer Telstra Communications BT Group Services Modules Include • Business Transformation Strategies I • Mobile & Wireless • Business Transformation Strategies II • NGOSS Transformation Case Studies • Evolving Business Models • IT ROI • SDF • Enterprise/Defense Infrastructure • Business Process Frameworks Management • SOA
  4. 4.               Revenue Management & Customer Experience Over 30 expert speakers will address all aspects of charging for and gathering revenue for the new generation of services. Billing and revenue management is an integral and vital part of the customer experience. The processes that belong to billing provide a unique opportunity for collection of vital data on customers. If that data is used wisely it can enable service providers to leap frog the competition in the quality, timeliness and relevance of the services they offer In parallel the summit will examine how the customer experience becomes a foundation to a successful and profitable service covering the entire spectrum from how customer experience can be defined through to how services can be assure Achieve Measurable Get the Practical View of Operational Customer Revenue Assurance Excellence Mohammed Rafee, Asst Eckhard Freund, Head of General Manager, Idea Project Management, Cellular Ltd shares his views Telefonica will show how he on the importance of tightly achieved customer integrating revenue assurance excellence through strategies with its overall performance management business goals. . systems. Modules Include Quick Links • Billing & Charging - Conference Agenda • Revenue Assurance Strategies and Best Practice - Module Descriptions • Effective Use of Business Intelligence and CRM • Driving Customer Loyalty and Combating Fraud - Full List of Speakers • Service Quality Management
  5. 5.       Digital Commerce and Supported by: Advertising Summit The telecom, cable, advertising and   media/entertainment industries are converging to create and define a totally new digital media marketplace. It’s more Troy Saulnier than a technological challenge – it’s a Senior Strategic Planner completely new set of business models that and GM Network has everyone scrambling to exploit their role in the value chain. Management, CTO, Bell Aliant The Summit will examine the management & monetization issues for delivering Faraz Yusufi cutting-edge, digital media services across Consultant the content lifecycle from creation to Verizon consumption. It will also focus on how advertising will impact the traditional making Communications advertising a critical part of the value chain and bringing the communications and media worlds closer together. James Levey Director Search and Modules Include Advertising Marketing Amdocs Management • The Role of Advertising in Digital Limited Commerce Linda Barrabee • The New Content Value Chain Program Manager, • Monetizing Content Based Services Consumer Research, Yankee Group • Managing Content Based Services • Focus on Cable  
  6. 6.             Training 18 in-depth training courses delivered by industry experts at Management World Orlando Why should you attend Training in Orlando? • Speak the same language as your customers/suppliers • advance your career and enhance your CV • Learn all you need to know to Visit Forumville and experience the world of implement TM Forum's standards- TM Forum, including real-world member case based solutions studies, implementable Prosspero certified • Acquire the knowledge to use standards-based solutions solutions and live Catalyst project • Lower costs and drive efficiencies in demonstrations. your business Don’t miss: Training Courses Include Content Encounter: experience live demos of end to end solutions that will serve the - Training Tracks include: digital and multimedia market place. - NGOSS Primer Catalyst Showcase: nine Catalysts - Certification Preparation demonstrations will showcase members from - Business Process Deep Dive multiple companies working together to explore solutions for the industry - Information Modelling Deep Dive - Implementer's Choice Prosspero Pavilion: Benefit from - Next Generation Networks implementable Prosspero certified solutions - Billing