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SharePoint's Social Computing Scorecard_TEC2011
SharePoint's Social Computing Scorecard_TEC2011
SharePoint's Social Computing Scorecard_TEC2011
SharePoint's Social Computing Scorecard_TEC2011
SharePoint's Social Computing Scorecard_TEC2011
SharePoint's Social Computing Scorecard_TEC2011
SharePoint's Social Computing Scorecard_TEC2011
SharePoint's Social Computing Scorecard_TEC2011
SharePoint's Social Computing Scorecard_TEC2011
SharePoint's Social Computing Scorecard_TEC2011
SharePoint's Social Computing Scorecard_TEC2011
SharePoint's Social Computing Scorecard_TEC2011
SharePoint's Social Computing Scorecard_TEC2011
SharePoint's Social Computing Scorecard_TEC2011
SharePoint's Social Computing Scorecard_TEC2011
SharePoint's Social Computing Scorecard_TEC2011
SharePoint's Social Computing Scorecard_TEC2011
SharePoint's Social Computing Scorecard_TEC2011
SharePoint's Social Computing Scorecard_TEC2011
SharePoint's Social Computing Scorecard_TEC2011
SharePoint's Social Computing Scorecard_TEC2011
SharePoint's Social Computing Scorecard_TEC2011
SharePoint's Social Computing Scorecard_TEC2011
SharePoint's Social Computing Scorecard_TEC2011
SharePoint's Social Computing Scorecard_TEC2011
SharePoint's Social Computing Scorecard_TEC2011
SharePoint's Social Computing Scorecard_TEC2011
SharePoint's Social Computing Scorecard_TEC2011
SharePoint's Social Computing Scorecard_TEC2011
SharePoint's Social Computing Scorecard_TEC2011
SharePoint's Social Computing Scorecard_TEC2011
SharePoint's Social Computing Scorecard_TEC2011
SharePoint's Social Computing Scorecard_TEC2011
SharePoint's Social Computing Scorecard_TEC2011
SharePoint's Social Computing Scorecard_TEC2011
SharePoint's Social Computing Scorecard_TEC2011
SharePoint's Social Computing Scorecard_TEC2011
SharePoint's Social Computing Scorecard_TEC2011
SharePoint's Social Computing Scorecard_TEC2011
SharePoint's Social Computing Scorecard_TEC2011
SharePoint's Social Computing Scorecard_TEC2011
SharePoint's Social Computing Scorecard_TEC2011
SharePoint's Social Computing Scorecard_TEC2011
SharePoint's Social Computing Scorecard_TEC2011
SharePoint's Social Computing Scorecard_TEC2011
SharePoint's Social Computing Scorecard_TEC2011
SharePoint's Social Computing Scorecard_TEC2011
SharePoint's Social Computing Scorecard_TEC2011
SharePoint's Social Computing Scorecard_TEC2011
SharePoint's Social Computing Scorecard_TEC2011
SharePoint's Social Computing Scorecard_TEC2011
SharePoint's Social Computing Scorecard_TEC2011
SharePoint's Social Computing Scorecard_TEC2011
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SharePoint's Social Computing Scorecard_TEC2011

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Presentation given 04182011 at The Experts Conference in Las Vegas, Nevada. This presentation reviews the changing social informatics of technology, and compares the leading consumer platforms to …

Presentation given 04182011 at The Experts Conference in Las Vegas, Nevada. This presentation reviews the changing social informatics of technology, and compares the leading consumer platforms to SharePonit 2010 out-of-the-box.

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  • Users don’t want to have to go find itThey want it “to just work”Content anywhereSmart solutions that know what I want before I know I want it
  • Transcript

    • 1. SharePoint’s Social Computing Scorecard
      Christian Buckley
    • 2. Christian Buckley, Director of Product Evangelism at Axceler
      • Most recently at Microsoft
      • 3. Microsoft Managed Services (now BPOS-Dedicated)
      • 4. Advertising Operations, ad platform API program
      • 5. Prior to Microsoft, was a senior consultant, working in the software, supply chain, and grid technology spaces focusing on collaboration
      • 6. Co-founded and sold a collaboration software company to Rational Software. Also co-authored 3 books on software configuration management and defect tracking for Rational and IBM
      • 7. At another startup (E2open), helped design, build, and deploy a SharePoint-like collaboration platform (Collaboration Manager), managing deployment teams to onboard numerous high-tech manufacturing companies, including Hitachi, Matsushita, Seagate, Nortel, Sony, and Cisco
      • 8. I live in a small town just east of Seattle, have a daughter in college and 3 boys at home, and I just celebrated my 20th wedding anniversary
      My background
    • 9. Improving Collaboration for 16+ Years
      Mission: To enable enterprises to simplify, optimize, and secure their collaborative platforms
      Delivered award-winning administration and migration software since 1994
      Over 2,000 global customers
      Dramatically improve the management of SharePoint
      Innovative products that improve security, scalability, reliability, “deployability”
      Making IT more effective and efficient and lower the total cost of ownership
      Focus on solving specific SharePoint problems (Administration & Migration)
      Coach enterprises on SharePoint best practices
      Give administrators the most innovative tools available
      Anticipate customers’ needs
      Deliver best of breed offerings
      Stay in lock step with SharePoint development and market trends
      Axceler overview
    • 10.
      • The rise of social media
      • 11. What is social media in the enterprise?
      • 12. Social media inside SharePoint
      • 13. The scorecard, criteria
      • 14. The contenders
      • 15. SharePoint 2010 Scorecard
      • 16. Summary – how SharePoint 2010 stacks up
      Agenda
    • 17. “Social media is media designed to be disseminated through social interaction, created using highly accessible and scalable publishing techniques. Social media uses Internet and web-based technologies to transformbroadcast media monologues (one-to-many) into social media dialogues (many-to-many).
      It supports the democratization of knowledge and information, transforming people from content consumers into content producers.”
      Wikipedia.org
      Definitions
    • 18. The Social Informatics Shift
      Social Informatics is the study of information and communication tools in cultural and institutional contexts.
      It is a cross-disciplinary focus on usage patterns,and is a blend of sociology, anthropology, psychology, technology and business perspectives, examiningthe changing way in which we do business.
      (Wikipedia)
    • 19. Btw, the word “app” was just made “word of the year” 2011
      The Social Informatics Shift
    • 20. The History of Social Media
      Bulletin Board Systems (BBS’s) – (1979 – 1995)
      Images by Robert Watson, http://www.watson.org/~robert/star-lit/wwiv/
    • 21. The History of Social Media
      Commercial Online Services
      (1979 – 2001)
      http://socialmediarockstar.com/history-of-social-media
    • 22. What is Social Media in the Enterprise?
      The Dawn of the
      Word Wide Web – 1991
    • 23. What is Social Media in the Enterprise?
      IRC, ICQ and
      Instant Messenger
    • 24. The History of Social Media
      P2P – BitTorrent – and
      “Social” Media Sharing
    • 25. The History of Social Media
      Social Networking &
      Social News Websites
    • 26. What is Social Media in the Enterprise?
    • 27. The History of Social Media
      The Real-Time Statusphere & Location-based Social Web (2008 – ???)
    • 28. WindowsLiveSpaces
      Twitter
      06
      YouTube
      Xanga
      Ning
      Yahoo360
      Bebo
      05
      Orkut
      Flickr
      Facebook
      Dodgeball
      04
      LinkedIn
      MySpace
      Tribe.Net
      Xing
      Last.fm
      03
      Friendster
      Fotolog
      02
      Ryze
      01
      LiveJournal
      99
      00
      SixDegrees.com
      97
      98
    • 29. The Future of Social Media
    • 30. Community management tools
      Open identity
      Microblogging
      Social CRM
      Enterprise applications gaining a social layer
      Activity streams
      Social search, analytics, and filtering
      Enterprise social media workflow
      Automated compliance monitoring
      Next-generation unified communications
      Dion Hinchcliffe, ZDNet, “Ten emerging enterprise 2.0 technologies to watch” http://blogs.zdnet.com/Hinchcliffe/?p=1224
      Emerging Enterprise Technologies
    • 31.
      • Ease of Entry – Internal, External
      • 32. Discovery (expertise, interests)
      • 33. Contextual Search
      • 34. Enterprise Content Management (workflow, business process management)
      • 35. Building Communities – External Focus
      • 36. Team Collaboration – Internal Focus
      • 37. Real-Time Connections
      • 38. Cost
      • 39. Extensibility
      The Scorecard / Criteria
    • 40. Facebook
      Ning
      Yammer
      Salesforce
      Google docs
      Jive
      Box.net
      The Contenders
    • 41. Facebook
    • 42. Facebook
    • 43. Facebook
      Features
      Scorecard
      • Ease of Entry – InternalF, External A
      • 53. Discovery B-
      • 54. Contextual Search D
      • 55. Enterprise Content Management D
      • 56. Building Communities A-
      • 57. Team Collaboration F
      • 58. Real-Time Connections A
      • 59. CostA
      • 60. Extensibility D-
    • Ning
      An online platform for people to create their own social networks.
      Launched in October 2005 by Marc Andreessen and Gina Bianchini
    • 61. Ning
    • 62. Ning
    • 63. Branding and visual design
      Moderation and privacy controls
      Activity feeds
      RSS feeds
      Photos and videos
      Real-time chat
      Groups / discussion forums
      Events
      Blogging
      App store with tools for YouTube, LinkedIn, Facebook, Google Apps
      Ning
      Features
      Scorecards
      • Ease of Entry – Internal C, External B+
      • 64. Discovery C
      • 65. Contextual Search F
      • 66. Enterprise Content Management F
      • 67. Building Communities A
      • 68. Team Collaboration C+
      • 69. Real-Time Connections C+
      • 70. Cost B
      • 71. Extensibility C
    • Post a Status
      Everyone I follow within my org
      Threaded FB like discussions
    • 72. Enterprise social networking
      • Secure collaboration with internal and external people
      • 73. Search archives of messages/profiles/tags
      • 74. Mobile app
      Yammer
      Features
      Scorecards
      • Ease of Entry – Internal A, External F
      • 75. Discovery C
      • 76. Contextual Search C
      • 77. Enterprise Content Management F
      • 78. Building Communities C
      • 79. Team Collaboration D+
      • 80. Real-Time Connections C
      • 81. Extensibility F
    • Post a Status
      Threaded FB like discussions
      Messages/Alerts
      Custom
      Dashboard
    • 82.
      • Real time feeds
      • 83. Sales visibility
      • 84. Activity Stream
      • 85. Collaboration
      • 86. Manage & track campaigns
      • 87. Complete customer profile
      • 88. Improved marketing efforts
      Salesforce
      Features
      Scorecard
      • Ease of Entry – Internal A,External F
      • 89. Discovery B
      • 90. Contextual Search D
      • 91. Enterprise Content Management C+
      • 92. Building Communities D
      • 93. Team Collaboration D
      • 94. Real-Time Connections C
      • 95. Extensibility F
    • Documents
    • 96.
      • Worldwide document collaboration
      • 97. Real time amendments
      • 98. Document Chat
      Google Docs
      Features
      Scorecard
      • Ease of Entry – Internal A-, External B
      • 99. Discovery F
      • 100. Contextual Search F
      • 101. Enterprise Content Management C
      • 102. Building Communities F
      • 103. Team Collaboration B+
      • 104. Real-Time Connections B
      • 105. Extensibility F
    • Jive
      Jive is a Social Business Software platform -- a web-based application for creating online communities that incorporates a broad range of features found in social networking software, community software, and collaboration software.
    • 106. Set up “observations” about companies, competitors, events, products, etc
      Publish your observations
      Create or join communities around products, markets, ideas and align/connect your observations
      Interact with others about your observations, allow people to connect ideas and solutions
      Track metrics and activity around those markets
    • 107. Create agents to listen to social media networks and find relevant information
      Organize how you will view the results of your agents
    • 108. Organize how you will view the results of your agents
      Identify opportunities to improve customer issues
      Automate your ability to post to the social networks
    • 109.
      • Social media monitoring tools
      • 110. Branded public communities
      • 111. Team collaboration tools
      • 112. Social CRM
      • 113. Customer support accelerators
      • 114. Network / expertise discovery
      • 115. Metrics, usage patterns, network data
      • 116. Integration with SharePoint
      • 117. Uses OpenSocial API
      • 118. Microblogging, IM, presence awareness
      Jive
      Features
      Scorecard
    • Comment/Tag this box (folder)
      Choose Access Type
      Ongoing comments
      Task Pane
    • 127.
      • Collaboration using a familiar file structure
      • 128. Sync desktop files to a box
      • 129. Mobile app
      • 130. Permission management
      • 131. Integrated file viewer
      • 132. Discussions and commenting
      Box.net
      Features
      Scorecard
    • 141.
    • 142.
    • 143. SharePoint 2010
      Features
      Scorecard
    • SharePoint may not win in any single category, however it is viewed by Gartner and other analyst firms as the only platform able to execute on broader enterprise needs
      Final Scorecard
    • 166. What users are asking for
      Your team wants to build out a Facebook-like social networking solution on your intranet.
      From the SharePointProMag.com article How SharePoint 2010 Stacks Up to Your End-User Social Media Requirements
    • 167. The SharePoint Solution
    • 168. What users are asking for
      Your team wants to build an intranet version of Twitter to help everyone stay instantly connected, sharing product, support and competitive information in a secure manner.
    • 169. The SharePoint Solution
      Twitter feeds to your MySites or Team Sites using an XML Web Part (as illustrated here by SharePoint MVP Randy Drisgill).
    • 170. What users are asking for
      Your team would like to access critical content and applications through their personal devices.
    • 171. The SharePoint Solution
      (image shared by Arpan Shah, Microsoft)
    • 172. Final thoughts
      Identify business gaps that can be filled by social features
      Ensure a cultural fit for these new features
      Develop a sound plan for deploying these new features, including buy-in from end users and key stakeholders.
    • 173. Christian Buckleycbuck@axceler.com+1 425-246-2823@buckleyPLANETwww.buckleyPLANET.com
      Contact me

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