Metadata Management In A Social Media World, Spsbos, 2 2010
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Metadata Management In A Social Media World, Spsbos, 2 2010

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Presentation given at the Feb 27, 2010 SharePoint Saturday event in Boston (Waltham, MA) by Christian Buckley, Senior Product Manager with echoTechnology. The premise of the presentation is that ...

Presentation given at the Feb 27, 2010 SharePoint Saturday event in Boston (Waltham, MA) by Christian Buckley, Senior Product Manager with echoTechnology. The premise of the presentation is that metadata and taxonomy drive the integration and business utility of social media.

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    Metadata Management In A Social Media World, Spsbos, 2 2010 Metadata Management In A Social Media World, Spsbos, 2 2010 Presentation Transcript

    • Metadata Management in a Social Media World
      Christian Buckley
      Senior Product Manager
    • Intro & Background
      Christian Buckley, echoTechnology
      • Senior Product Manager
      • Operations/Release Manager in Microsoft Advertising
      • Senior Program Manager with MMS, now BPOS-D
      • As a consultant
      • Deployed WSS 2.0/3.0
      • Sat on Global Grid Forum Marketing Council
      • Deployed collaboration and supply chain solutions
      • Co-founded eBIG.org, led collaboration, web services, and entrepreneur user groups
      • Helped design and deploy E2open’s Collaboration Manager
      • Co-authored 3 books on IBM Rational Clearcase and ClearQuest
      • Began my career as an analyst and PM in the BI / data warehousing space
    • What is your social
      media strategy?
    • What are we talking about?
      Your peer writes a review for a great book, and you click once to purchase and automatically download to your Kindle
      You add your college friends to your user profile, and later update your travel plans, only to find that two of your friends will also be in the vicinity while you are abroad
      You enter your new project requirements into your portal, and based on your description and parameters, the portal provides relevant workflows and web parts, and suggests people from your company who have current or past projects in this space as possible resources
    • What are we talking about?
    • Definitions
      “Social media is media designed to be disseminated through social interaction, created using highly accessible and scalable publishing techniques. Social media uses Internet and web-based technologies to transform broadcast media monologues (one to many) into social media dialogues (many to many). It supports the democratization of knowledge and information, transforming people from content consumers into content producers.”
      Wikipedia.org
    • Definitions
      In Biology, taxonomy is the science dealing with the description, identification, naming, and classification of organisms. “however, the term is now applied in a wider, more general sense and now may refer to a classification of things, as well as to the principles underlying such a classification.”
      “Metadata provides context for data. Metadata is used to facilitate the understanding, characteristics, and management usage of data. The metadata required for effective data management varies with the type of data and context of use.”
      Wikipedia.org
    • Why is it important?
    • The CIO Perspective
      Security
      Intellectual Property / Competition
      Compliance
      Productivity
      Support Issues
      Cost
      Lack of Visibility / Transparency
      Bandwidth
      Fad
      Ignorance / Apathy
      http://buckleyplanet.typepad.com/samaritanweb/2010/01/top-10-reasons-your-cio-blocks-social-media.html
    • The VP of Marketing Perspective
      A globally connected team
      Online and offline access to all content
      Dynamic discovery of people, content and ideas in context to my project, my status, my relationships
      Content and concept reuse
      Integration
    • It’s the metadata, stupid
      • Metadata is the key to making social media work inside the enterprise
      • Most social media brands are built for the individual (and ad revenue)
      • Metadata makes social media visible, searchable, linkable, relevant
      • Metadata is the building block of social media within SharePoint
    • Metadata 101
    • Managing Metadata
      CENTRALIZED
      DECENTRALIZED
      Site architecture is centrally controlled
      Metadata is always applied to content
      Site Columns and Content Types are created at site collection root
      Lists get “bundles” of columns
      PROS
      Improves consistency
      Reduces metadata duplication
      Easy to update
      Easy to support and train on
      Allows document-level DIP, Workflow, Information Policies, and document templates
      CONS
      Requires planning
      Requires upfront work
      Hard to manage across site collections and portals
      Site architecture is ad-hoc
      Metadata may not be applied to content
      Columns are created on lists
      Columns are combined in an ad-hoc basis on each list
      PROS
      Requires no planning
      Requires little upfront effort
      Works across site collections and portals
      CONS
      Decreases consistency
      Increases metadata duplication
      Hard to update
      Hard to support and train on
      Only allows list-level Workflow, Information Policies and document templates
      Difficult to reverse
    • Common Migraines
      • Ad-hoc content migration leads to junk in portal
      • Legacy content gets migrated slowly, if at all
      • Inconsistent taxonomy across farms and site collections
      • People author locally - multiplies problems globally
      • Authors don’t apply metadata= “shotgun” approach to search OR Authors apply metadata without common classification = better search, but worse authoring experience
      • Portal lacks high fidelity search
      • User can’t find the right content
      • As a result, poor portal adoption and low user satisfaction
    • Pain Relief
      • Have a plan
      • Understand the policy and compliance concerns
      • Be aware of how your metadata, content types, and social media components are to be managed
      • Create a governance site
      • Centralize your taxonomy
      • SharePoint Metadata Best Practices
      • Enlist your portal users
      • Enlist your content authors
      • Migrate your content
      • Leverage your metadata
    • Create A Governance Site
      • Your users need:
      Knowledge and understanding of portal standards
      Communication
      Training
      Support
      Self-service
      Taxonomy guidelines
      • This should be provided in a single place
    • Centralize Your Taxonomy
      Goals:
      • Support Single Source of Truth
      • Make it consistent
      • Make it centrally managed
      • Make it universal across the organization
      • Make it adaptable
      • Reduce content types and column duplication
      • Allow users to extend it (within reason!)
    • Metadata Best Practices
      • DO:
      • Limit the content types and columns you use
      • Create only what you will use
      • Create “Root” content types
      • Create top level content types and site columns
      • Use the “Update list and site content types” option
      • Use Link to a Document, Lookups, Choice, and BDC content types
      • Use sensible column defaults
      • Deploy as a Feature for reuse
      • DON’T:
      • Modify the OOB content types and columns
      • Reinvent the wheel
      • Use > 32 chars, special chars, or spaces in content type and column names
      • Repeat Yourself
      • Repeat Yourself
      • Be too specific
      • Use too many Required columns
      • Forget to enforce naming conventions
      • Use Folders (Except for Archives)
    • Planning your social
      media strategy
    • Emerging Enterprise Technologies
      Community management tools
      Open identity
      Microblogging
      Social CRM
      Enterprise applications gaining a social layer
      Activity streams
      Social search, analytics, and filtering
      Enterprise social media workflow
      Automated compliance monitoring
      Next-generation unified communications
      Dion Hinchcliffe, ZDNet, “Ten emerging enterprise 2.0 technologies to watch” http://blogs.zdnet.com/Hinchcliffe/?p=1224
    • Social Media in SharePoint
      2007
      Blogs
      Wikis
      My Sites
      Team Sites
      Discussion forums
      Shared calendars
      Alerts
      RSS
      Search
      Tag clouds
      Mobile accessible
      Presence awareness
      Email archiving
      2010
      Managed Metadata Service
      Advanced routing (based on metadata)
      User profiles (My Sites)
      Status updates/activity feeds
      Knowledge mining
      Bookmarks (replaces My Links)
      Feedback/rating
      Note board (Wall)
      Podcasting kit
      Social tagging
      Expertise tagging
      Wikis (including wiki edits of Team Sites)
      Share & Track tab
      Individual and team blogs
      People and social search
    • Capturing the metadata
      • Standard word breaks allow us to index and find data in documents, lists, and titles
      • Content types allow us to further categorize, organize, and automate
      • Whether captured through word breaks, doc type, or user input, metadata allows us to take action
    • Where’s the metadata?
    • Managed Metadata Service
      • Provides a service that can be consumed across site collections and farms
      • Manages keywords and content types
      • Still requires management, governance
    • Action plan
    • Understand your requirements
      • Be familiar with the security and IP “thresholds”
      • Be clear on the goal (and the business utility) of the project
      • Understand the implications (economic, technical, and social) of integrating social media
      • Think about the user experience
    • Recruit Your Portal Users
      • Make the process and the integrations as transparent as possible
      • Provide education for new features, and explain the governance model
      • Define the content types and metadata quickly, and implement into your new SharePoint environment ASAP
      • Communicate
    • Recruit Your Content Authors
      • DO:
      • Show them why they should care
      • Train them and support them
      • Automate as much as possible
      • Where possible, allow them to make edits/changes to their metadata
      • DON’T:
      • Make your SharePoint Admins responsible for tagging content
      • Annoy your authors
      • Wait until integrations are in place to consult with them
      • Let them migrate files without applying your metadata
    • Recruit Your CIO
      • DO:
      • Understand their concerns
      • Be able to mitigate each of them
      • Have the data and reports to back up your plan
      • Be straight-forward, and focus on the benefits/ROI
      • DON’T:
      • Walk in unprepared
    • Leverage Your Taxonomy
      • Apply content types to your lists and sites
      • Create and modify list views
      • Search:
      • Setup Managed Properties in Shared Service Provider
      • Use Saved Searches
      • Teach users how to make Property Queries
      • Modify Advanced Search to allow users to target site columns
      • Use Content Query Web Parts to target metadata
      • Use custom code and workflow to target metadata
    • What If It’s Too Late?
      • Recognize you are increasing your investment
      • Set your policies and communicate
      • Take steps to recover:
      Create your governance site
      Plan your central taxonomy
      Centralize the metadata in the governance site
      Replicate the metadata to the desired site collection(s)
      Retrain your content authors
      New content is created “Up to Code”
      Retrain your users
      Begin refresh of portal content “Not Up to Code”
    • Learn and Evolve
      • Nothing is set in stone
      • Portals evolve – and so will the taxonomy
      • Update your taxonomy and propagate changes
      • Get feedback from your business units and content authors
      • Use search metrics, discussion threads, and polls for end user feedback
      • Constantly refresh your governance site
    • What is your social
      media strategy?
    • Feedback
      Comments or questions, or best practices advice?
      Drop me a line at cbuck@echotechnology.com
      Evaluate echo for SharePoint
      Or the new echo FileLoader for file share migrations
      Sign up for a free trial or a weekly webinar
      http://www.echotechnology.com
      Visit my blog
      http://buckleyplanet.net
      Follow me
      http://twitter.com/buckleyplanet
    • Resources
      Microsoft’s prototype for LookingGlass social media monitoring (built on SharePoint)
      http://www.youtube.com/watch?v=kSGO6SfaFRQ
      Top 10 Reasons CIOs Block Social Media
      buckleyplanet.typepad.com/samaritanweb/2010/01/top-10-reasons-your-cio-blocks-social-media.html
      “Ten emerging enterprise 2.0 technologies to watch” Dion Hinchcliffe, ZDNet
      http://blogs.zdnet.com/Hinchcliffe/?p=1224
      Are You Tweeting ‘Please Rob Me’? Sharing Data is Risky
      http://localtechwire.com/business/local_tech_wire/news/blogpost/7133732/
      Office SharePoint Server 2007 site on Social Computing
      http://sharepoint.microsoft.com/social/Demo/Pages/sharepoint-demo.aspx
      How SharePoint 2010’s Metadata Services Increase Usability
      http://www.cmswire.com/cms/enterprise-cms/how-sharepoint-2010s-metadata-services-increase-usability-006577.php
      Publish and Subscribe to Content Types in SharePoint 2010
      http://blogs.technet.com/speschka/archive/2009/10/30/publish-and-subscribe-to-content-types-in-sharepoint-2010.aspx