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Human capitalaudit thechazingroup_tour
Human capitalaudit thechazingroup_tour
Human capitalaudit thechazingroup_tour
Human capitalaudit thechazingroup_tour
Human capitalaudit thechazingroup_tour
Human capitalaudit thechazingroup_tour
Human capitalaudit thechazingroup_tour
Human capitalaudit thechazingroup_tour
Human capitalaudit thechazingroup_tour
Human capitalaudit thechazingroup_tour
Human capitalaudit thechazingroup_tour
Human capitalaudit thechazingroup_tour
Human capitalaudit thechazingroup_tour
Human capitalaudit thechazingroup_tour
Human capitalaudit thechazingroup_tour
Human capitalaudit thechazingroup_tour
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Human capitalaudit thechazingroup_tour

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  • 1. <ul><li>Human Capital Audit </li></ul><ul><li>Web-Based Competency Tool </li></ul><ul><li>Unleashing Your Client’s Untapped Talent </li></ul>The Chazin Group
  • 2. <ul><li>Why You Need This… </li></ul>
  • 3. <ul><li>88% US workers consider themselves creative, BUT only 63% said their positions were creative </li></ul><ul><li>75% of survey respondents thought their employers valued creativity </li></ul><ul><li>One in five said they’d change jobs even if it meant LESS money to be MORE creative </li></ul><ul><li>Survey conducted by IPSOS Research in 2007 to 564 adults commissioned by the Fairfax </li></ul><ul><li>County, VA Economic Development Authority for the 2007 National Conference on the </li></ul><ul><li>Creative Economy. </li></ul>The Chazin Group Why You Need This
  • 4. <ul><li>In a 2008 study by Resources Global, 80% of global HR leaders believe the “war on talent” is a key & enduring business issue in the next ten years. </li></ul>The Chazin Group Why You Need This
  • 5. <ul><li>PREMISE : Your Client’s People Matter Most </li></ul>
  • 6. The Chazin Group How It Works Human Capital Audit Employee Jessica Rivera Job Function Customer Service Job Title Customer Svc. Mgr. Responsibilities Competencies   Use? Action Timeframe Contingencies Resolve client issues   Customer care   Limited Partner with sales < 30 days   Discuss product features   Product knowledge   Limited Enroll in product training 30-45 days Course availability Resolve client issues   Up/cross-sell   NO       Coach other Team members   Leadership   NO Assign coach/mentor < 30 days Individual available Customer Service Sales Marketing HR Operations Finance
  • 7. The Chazin Group How It Works Human Capital Audit Employee Jessica Rivera Job Function Customer Service Job Title Customer Svc. Mgr. Responsibilities Competencies   Use? Action Timeframe Contingencies Resolve client issues   Customer care   Limited Partner with sales < 30 days   Dsicuss product features   Product knowledge   Limited Enroll in product training 30-45 days Course availability Resolve client issues   Up/cross-sell   NO       Coach other Team members   Leadership   NO Assign coach/mentor < 30 days Individual available Customer Service Mgr. Customer Svc. Rep Help Desk Rep Inbound Call Rep Customer Support Technician
  • 8. The Chazin Group How It Works Human Capital Audit Employee Jessica Rivera Job Function Customer Service Job Title Customer Svc. Mgr. Responsibilities Competencies   Use? Action Timeframe Contingencies Resolve client issues   Customer care   Limited Partner with sales < 30 days   Dsicuss product features   Product knowledge   Limited Enroll in product training 30-45 days Course availability Resolve client issues   Up/cross-sell   NO       Coach other Team members   Leadership   NO Assign coach/mentor < 30 days Individual available Manage a Team of customer service representatives Develop and ensure effective processes for effective customer call center Dvelop and manage metrics to ensure exceptional customer cll cneter service Ensure call center and reception front desk call coverage Support sales and marketing business unit initiatives
  • 9. The Chazin Group How It Works Client enters Human Capital Audit Employee Jessica Rivera Job Function Customer Service Job Title Customer Svc. Mgr. Responsibilities Competencies   Use? Action Timeframe Contingencies Resolve client issues   Customer care   Limited Partner with sales < 30 days   Dsicuss product features   Product knowledge   Limited Enroll in product training 30-45 days Course availability Resolve client issues   Up/cross-sell   NO       Coach other Team members   Leadership   NO Assign coach/mentor < 30 days Individual available
  • 10. The Chazin Group How It Works Human Capital Audit Employee Jessica Rivera Job Function Customer Service Job Title Customer Svc. Mgr. Responsibilities Competencies   Use? Action Timeframe Contingencies Resolve client issues   Customer care   Limited Partner with sales < 30 days   Dsicuss product features   Product knowledge   Limited Enroll in product training 30-45 days Course availability Resolve client issues   Up/cross-sell   NO       Coach other Team members   Leadership   NO Assign coach/mentor < 30 days Individual available NO YES PROJECT_BASIS SITUATIONAL
  • 11. The Chazin Group How It Works To be completed by employee’s manager Human Capital Audit Employee Jessica Rivera Job Function Customer Service Job Title Customer Svc. Mgr. Responsibilities Competencies   Use? Action Timeframe Contingencies Resolve client issues   Customer care   Limited Partner with sales < 30 days   Dsicuss product features   Product knowledge   Limited Enroll in product training 30-45 days Course availability Resolve client issues   Up/cross-sell   NO       Coach other Team members   Leadership   NO Assign coach/mentor < 30 days Individual available
  • 12. The Chazin Group How It Works Client enters Human Capital Audit Employee Jessica Rivera Job Function Customer Service Job Title Customer Svc. Mgr. Responsibilities Competencies   Use? Action Timeframe Contingencies Resolve client issues   Customer care   Limited Partner with sales < 30 days   Dsicuss product features   Product knowledge   Limited Enroll in product training 30-45 days Course availability Resolve client issues   Up/cross-sell   NO       Coach other Team members   Leadership   NO Assign coach/mentor < 30 days Individual available
  • 13. <ul><li>Your Managers and HR Will Manage </li></ul><ul><li>Your Management MUST Champion </li></ul><ul><li>EVERY Employee Gets Audited </li></ul><ul><li>Merit Increases NOT Mandatory But Optional, Where Appropriate </li></ul><ul><li>Data Provided for 11 Functional Areas and 200+ Job Titles </li></ul>The Chazin Group Features
  • 14. <ul><li>Pre-populated Database Ensures Easy Set Up for Every Employee Audit </li></ul><ul><li>Integrates With Performance Management Modules </li></ul><ul><li>Drop-Down Menus Ensure Consistency in Selecting Employee Information: </li></ul><ul><ul><li>Job Function </li></ul></ul><ul><ul><li>Job Title </li></ul></ul><ul><ul><li>Roles & Responsibilities </li></ul></ul><ul><ul><li>Actions </li></ul></ul>The Chazin Group Client Benefits
  • 15. <ul><li>Takes Minutes to Create Employee Audits </li></ul><ul><li>Identifying Unused Employee Talents Reduces Need for Contract Help </li></ul>The Chazin Group Client Benefits
  • 16. <ul><li>Contact Ethan Chazin for a demo or to receive your free trial. </li></ul><ul><li>Tel. (201) 683-3399 </li></ul><ul><li>Email: [email_address] </li></ul>The Chazin Group Next Steps

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