Human capitalaudit thechazingroup_tour

Human Capital Audit
Web-Based Competency Tool
Unleashing Your Client’s Untapped Talent
The Chazin Group

Why You Need This…

88% US workers consider themselves creative, BUT only 63% said their positions were creative
75% of survey respondents thought their employers valued creativity
One in five said they’d change jobs even if it meant LESS money to be MORE creative
Survey conducted by IPSOS Research in 2007 to 564 adults commissioned by the Fairfax
County, VA Economic Development Authority for the 2007 National Conference on the
Creative Economy.
The Chazin Group Why You Need This

In a 2008 study by Resources Global, 80% of global HR leaders believe the “war on talent” is a key & enduring business issue in the next ten years.
The Chazin Group Why You Need This

PREMISE : Your Client’s People Matter Most

The Chazin Group How It Works Human Capital Audit Employee Jessica Rivera Job Function Customer Service Job Title Customer Svc. Mgr. Responsibilities Competencies Use? Action Timeframe Contingencies Resolve client issues Customer care Limited Partner with sales < 30 days Discuss product features Product knowledge Limited Enroll in product training 30-45 days Course availability Resolve client issues Up/cross-sell NO Coach other Team members Leadership NO Assign coach/mentor < 30 days Individual available Customer Service Sales Marketing HR Operations Finance

The Chazin Group How It Works Human Capital Audit Employee Jessica Rivera Job Function Customer Service Job Title Customer Svc. Mgr. Responsibilities Competencies Use? Action Timeframe Contingencies Resolve client issues Customer care Limited Partner with sales < 30 days Dsicuss product features Product knowledge Limited Enroll in product training 30-45 days Course availability Resolve client issues Up/cross-sell NO Coach other Team members Leadership NO Assign coach/mentor < 30 days Individual available Customer Service Mgr. Customer Svc. Rep Help Desk Rep Inbound Call Rep Customer Support Technician

The Chazin Group How It Works Human Capital Audit Employee Jessica Rivera Job Function Customer Service Job Title Customer Svc. Mgr. Responsibilities Competencies Use? Action Timeframe Contingencies Resolve client issues Customer care Limited Partner with sales < 30 days Dsicuss product features Product knowledge Limited Enroll in product training 30-45 days Course availability Resolve client issues Up/cross-sell NO Coach other Team members Leadership NO Assign coach/mentor < 30 days Individual available Manage a Team of customer service representatives Develop and ensure effective processes for effective customer call center Dvelop and manage metrics to ensure exceptional customer cll cneter service Ensure call center and reception front desk call coverage Support sales and marketing business unit initiatives

The Chazin Group How It Works Client enters Human Capital Audit Employee Jessica Rivera Job Function Customer Service Job Title Customer Svc. Mgr. Responsibilities Competencies Use? Action Timeframe Contingencies Resolve client issues Customer care Limited Partner with sales < 30 days Dsicuss product features Product knowledge Limited Enroll in product training 30-45 days Course availability Resolve client issues Up/cross-sell NO Coach other Team members Leadership NO Assign coach/mentor < 30 days Individual available

The Chazin Group How It Works Human Capital Audit Employee Jessica Rivera Job Function Customer Service Job Title Customer Svc. Mgr. Responsibilities Competencies Use? Action Timeframe Contingencies Resolve client issues Customer care Limited Partner with sales < 30 days Dsicuss product features Product knowledge Limited Enroll in product training 30-45 days Course availability Resolve client issues Up/cross-sell NO Coach other Team members Leadership NO Assign coach/mentor < 30 days Individual available NO YES PROJECT_BASIS SITUATIONAL

The Chazin Group How It Works To be completed by employee’s manager Human Capital Audit Employee Jessica Rivera Job Function Customer Service Job Title Customer Svc. Mgr. Responsibilities Competencies Use? Action Timeframe Contingencies Resolve client issues Customer care Limited Partner with sales < 30 days Dsicuss product features Product knowledge Limited Enroll in product training 30-45 days Course availability Resolve client issues Up/cross-sell NO Coach other Team members Leadership NO Assign coach/mentor < 30 days Individual available

The Chazin Group How It Works Client enters Human Capital Audit Employee Jessica Rivera Job Function Customer Service Job Title Customer Svc. Mgr. Responsibilities Competencies Use? Action Timeframe Contingencies Resolve client issues Customer care Limited Partner with sales < 30 days Dsicuss product features Product knowledge Limited Enroll in product training 30-45 days Course availability Resolve client issues Up/cross-sell NO Coach other Team members Leadership NO Assign coach/mentor < 30 days Individual available

Your Managers and HR Will Manage
Your Management MUST Champion
EVERY Employee Gets Audited
Merit Increases NOT Mandatory But Optional, Where Appropriate
Data Provided for 11 Functional Areas and 200+ Job Titles
The Chazin Group Features

Pre-populated Database Ensures Easy Set Up for Every Employee Audit
Integrates With Performance Management Modules
Drop-Down Menus Ensure Consistency in Selecting Employee Information:
Job Function
Job Title
Roles & Responsibilities
Actions
The Chazin Group Client Benefits

Takes Minutes to Create Employee Audits
Identifying Unused Employee Talents Reduces Need for Contract Help
The Chazin Group Client Benefits

Contact Ethan Chazin for a demo or to receive your free trial.
Tel. (201) 683-3399
Email: [email_address]
The Chazin Group Next Steps

Human capitalaudit thechazingroup_tour

by The Chazin Group

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