New SVP, Strategy, Quality and Governance of a leading Financial Services and Mobile Banking Technology company needed to understand pain points and opportunities for improvement down and across 13 functions and 3 business lines. ECG Studio base-lined the resulting 7x8 foot end-to-end process map against Clients' hybrid Project Development Life Cycle. ECG Studio's Darrin Devereaux conducted 21 interviews capturing pain-points and synthesizing feedback into a visualization that would create understanding and open dialogue. And also, the 7x8 foot map of the end to end process. Darrin then led the senior leadership team through a highly-interactive session to rationalize the end-to-end process, resulting in one shared version of the truth, from which improvement opportunities and impacts from process changes could be instantly determined. "This was exactly what I was looking for..." - SVP, Strategy, Quality and Governance "We have never looked at our process this way before... This is great!" - Process Engineering "We really needed this work. Good job. I hope they do something with it" - Anonymous feedback from session quick poll What can we do for you?

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