Process Management Beyond Certification A Fair Play Between Efficiency & Effectiveness 1PHILIPPINES :: MALAYSIA :: VIETNAM :: INDIA :: SINGAPORE :: INDONESIA
Learning Bites • Steps involved in Process Management • Need / benefits of certification • Systematic approach for Process Management • Effectiveness vs. Efficiency – Fair play OR Preference 2
What is Process Management• Process management is a series of techniques, skills, tools, and methods used to control and manage a business process within a large system or organization.• The term is most commonly used in business analysis, productivity studies, and systems engineering.• The purpose of process management is to clearly identify and document all the steps and actions taken to complete a process or work flow.• Process management also involves documenting the current process, evaluating of time and level of effort, as well as analysis of efficiency, bottlenecks, and overall process costs.
Business Needs EXCELLENT CUSTOMER CUSTOMER REQUIREMENTS QUALITY SATISFACTION SERVICE What does it take?
The Trinity of Business Success Business Process Management PROCESS PROCESS Skills Development PEOPLE PEOPLE 3P Business Trinity PRODUCT PRODUCT Quality Service PROFIT
The Trinity of Business Success PROCESS I.T. Solutions & Technology PROCESS AUTOMATION EFFECTIVE COLLABORATION PEOPLE REAL-TIME COMMUNICATION PRODUCT
Process Management Maturity Model 5 Purpose / Passion 4 Integrated Strategy 3 Beyond Compliance 2 Compliance 1 Pre-‐Compliance
Certification… The Boon & Bane Compliance to best practices Documentation-centric Approach Ability to benchmark Restricted to Compliance Mindset Marketability / Recognition Lose sight of continuous improvement Guidelines for people to follow Certification over E & E A Standardized Management Approach