Process Management Beyond Certification

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Process Management Beyond Certification

  1. 1. Process Management Beyond Certification A Fair Play Between Efficiency & Effectiveness 1PHILIPPINES :: MALAYSIA :: VIETNAM :: INDIA :: SINGAPORE :: INDONESIA
  2. 2. Learning Bites • Steps involved in Process Management • Need / benefits of certification • Systematic approach for Process Management • Effectiveness vs. Efficiency – Fair play OR Preference 2
  3. 3. What is Process Management• Process management is a series of techniques, skills, tools, and methods used to control and manage a business process within a large system or organization.• The term is most commonly used in business analysis, productivity studies, and systems engineering.• The purpose of process management is to clearly identify and document all the steps and actions taken to complete a process or work flow.• Process management also involves documenting the current process, evaluating of time and level of effort, as well as analysis of efficiency, bottlenecks, and overall process costs.
  4. 4. Business Needs EXCELLENT CUSTOMER CUSTOMER REQUIREMENTS QUALITY SATISFACTION SERVICE What does it take?
  5. 5. The Trinity of Business Success Business Process Management PROCESS PROCESS Skills Development PEOPLE PEOPLE 3P Business Trinity PRODUCT PRODUCT Quality Service PROFIT
  6. 6. The Trinity of Business Success PROCESS I.T. Solutions & Technology PROCESS AUTOMATION EFFECTIVE COLLABORATION PEOPLE REAL-TIME COMMUNICATION PRODUCT
  7. 7. Process Management Maturity Model 5 Purpose / Passion 4 Integrated Strategy 3 Beyond Compliance 2 Compliance 1 Pre-­‐Compliance
  8. 8. Certification… The Boon & Bane Compliance to best practices Documentation-­centric Approach Ability to benchmark Restricted to Compliance Mindset Marketability / Recognition Lose sight of continuous improvement Guidelines for people to follow Certification over E & E A Standardized Management Approach
  9. 9. Certification… The Boon & Bane
  10. 10. Business Process Management Model
  11. 11. Business Capability Model CONSTITUTES Maturity / Key Processes Consistency Workforce Capability ENABLES Process Capability PREDICTS Performance 11
  12. 12. Simplistic Approach MISSION, VISION PLAN OBJECTIVES & TARGETS DO INPUTS OUTPUTS CORE & SUPPORT PROCESSES CHECK CUSTOMER MONITORING & MONITORING & IQA SATISFACTION MEASUREMENT MEASUREMENT MEASUREMENT OF PROCESS OF PRODUCTS ACT MANAGEMENT REVIEW
  13. 13. What are we really looking for… EFFICIENCY EFFECTIVENESS
  14. 14. Efficiency & Effectiveness PRIORITY??? EFFICIENCY EFFECTIVENESS 1 2
  15. 15. Efficiency vs. Effectiveness – A Fairplay?! SCENARIO 1: EFFECTIVENESS: YES EFFICIENCY: NO Undesirable & Unsustainable SCENARIO 2: EFFECTIVENESS: NO EFFICIENCY: YES Unsustainable & Improbable SCENARIO 3: EFFECTIVENESS: YES EFFICIENCY: YES IDEAL
  16. 16. Success factors for effective and efficient process management • Management Commitment COMMITMENT • Shared Vision • Knowledge • Institutionalization ABILITY • Technology and Infrastructure availability • Buy In • Process and its integration IMPLEMENTATION • Effective Implementation • Metrics program • Audit rating VERIFICATION • Performance Measurement • Investment Analysis
  17. 17. “If you do what you’ve always done, you’ll get what you always got!” -­ W. Edwards Deming
  18. 18. Thank you very much! facebook.com/eccinternational linkedin.com/company/ecc-­‐international eccinternational.wordpress.com

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