Datawarehouse and reporting in service manager


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La plataforma de almacén de datos Service Manager proporciona una experiencia de informes enriquecida y proporciona bastantes informes listos para utilizarse. ¿Pero cómo los personaliza para su organización? ¿Cómo crea sus propios informes e incluye información desde OpsMgr y CfgMgr? En esta sesión con un paquete demo le demostraremos la arquitectura del Almacén de datos y a utilizar QL BI Studio para personalizar y crear informes para su medio ambiente de Service Manager.


Ing. Eduardo Castro Martínez, PhD – Microsoft SQL Server MVP
Costa Rica

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Datawarehouse and reporting in service manager

  1. 1. Service Manager 2010: Data Warehouse and Custom Report Creation Dr. Eduardo Castro Martínez Microsoft MVP
  2. 2. Session Objectives and Takeaways • Session Objectives: – Provide a data warehouse & reporting platform overview • Key Takeaways: – Reports in Service Manager are easy to use and customize – It’s easy to get new data into the warehouse – It’s easy to create custom reports in Service Manager
  3. 3. From Client to Cloud Using Service Manager Client Datacenter to Cloud Integration and Centralization Automation Action + Workflow + Optimization Knowledge Best Practices + Design Microsoft Platform Skills + Technology + Ecosystem Decrease Costs Improve Service Delivery Physical Virtual Consistent Process Service Manager
  4. 4. © 2008 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION. INTEGRATED EFFICIENT BUSINESS ALIGNED CMDB IT Process and Workflow Automation Service Maps Self Service Portal Automated Routing Knowledge Base IT Business Intelligence Compliance and Risk Management Asset Lifecycle Management
  5. 5. Service Manager: The Power Is in the Integration Portal Forms Data Warehouse Workflows Configuration Management DB WorkItems Configuration Items Knowledge ProblemChange Incident Asset IT GRC
  6. 6. Service Manager Features • Integrated CMDB • Incident Management & Problem Management – Quickly restore service through routing and knowledge – Easily adapt your process and workflows • Change Management • Asset Management • Reporting and Dashboards • Compliance and Risk
  7. 7. Service Manager Features Integrated CMDB Incident Management & Problem Management Change Management Minimize risk and disruption to production Easily adapt your processes and workflows Asset Management Reporting and Dashboards Compliance and Risk
  8. 8. Example: Configuration Data supports Service Desk ConfigMgr Connector Computer Data HW and SW Inventory DCM, SW Updates End User’s Computer User Data Contact Info Organization End User CI Data AD User Windows Computer Configuration Manager Active Directory Domain Controller Helpdesk Analyst Incident about End User’s Computer Service Manager
  9. 9. Incident Management Process Document the process Visualize the process Map the process Classif y / Route Record Record Record Tier 2 HR Apps Tier 1 Closure No No Yes Yes Continue Investigation Escalat e Resolved Data Center Alerts SOURCES RECORD QUEUES TRIAGE RESOLUTION ESCALATION CLOSURE CLASSIFY/ ROUTE
  10. 10. Service Manager Features Integrated CMDB Incident Management & Problem Management Change Management Minimize risk and disruption to production Easily adapt your processes and workflows Asset Management Reporting and Dashboards Compliance and Risk
  11. 11. Scenario CR 123 – Apply HBI Policy Manager Approval Automated Activity - Adds Computer to Group Closed
  12. 12. Data Warehouse Overview • Non-transactional data store for fast, consolidated reporting – Doesn’t interfere with day-to-day operations – Ingests and optimizes data for fast reporting and analysis – Integrates data from one or more management groups (supports scaling out Service Manager) – Automatically reconciles data from multiple sources • Self managing • Highly extensible via management packs Transactional Processing Active Directory® Data Warehouse DWStagingandConfig Connectors SCSM Repository Extract LoadTransform DWDataMart
  13. 13. Data Warehouse Overview • Optimized for analysis – Traditional star schema – Dimension tables represent classes, properties, enums – Fact tables represent relationships, measures, and key performance indicators (KPIs) • Conformed dimensional model – Closes the gap between class-based model and relational database – Simplifies queries – 500+ classes flattened to <60 semantic dimensions • The data warehouse manages this complexity for you… no coding required Dimension 1 Dimension 2 Dimension 3Dimension 4 Dimension 5 Fact Table 1 Dimension 7 Dimension 6 Dimension 8Dimension 9 Dimension 10 Fact Table 2 Dimension 2 Dimension 3
  14. 14. Service Manager Features Integrated CMDB Incident Management & Problem Management Change Management Asset Management Reporting and Dashboards Data Warehouse Platform for IT Business Intelligence Create and Adapt Reports for Continuous Improvement Compliance and Risk
  15. 15. Data Warehouse Drives Continuous Improvement IT ManagerAnalyst Data Warehouse SCSM ETL Insert/ Update View Reports Manage & Analyze within the Console • 20+ reports in the box • Built on top of Microsoft BI stack • Extensible platform
  16. 16. Reporting Overview • Leverages the Microsoft business intelligence (BI) stack – Report infrastructure based on SQL Server Reporting Services (SSRS) – You can customize reports using tools you already know – Renders Reporting Services reports from any data source • Easy to use – Easy to find the information you need – Report controls automatically extend to stay in sync with class changes
  17. 17. Easy to Find the Information You Need • Reporting Services UI – Filter layout isn’t always user friendly – Doesn’t understand Service Manager classes and properties • Service Manager console – Provides advanced controls for a simplified experience – Filter by custom properties rather than picking from lists (i.e., cost center of the computer)
  18. 18. Reporting Services IT Manager Analyst Data WarehouseSCSM Stored Procedures Insert/ Update Manage Jobs View Reports ETL & MPSync Manage and Analyze with the Console
  19. 19. Using Reports in Service Manager Demo
  20. 20. Creating Custom Reports • Full SSRS support – Report Builder – Business Intelligence Development Studio • Easy to include in Service Manager Console – Deploy reports to SSRS under /SystemCenter/ServiceManage r folder – Any report/folder under that folder will show up in the console – Enables consolidating reports in one place
  21. 21. Build a Custom Report Demo
  22. 22. Announcing Service Manager Dashboards!
  23. 23. ISV Partners Delivering Solutions with Service Manager Delivers out of the box OLAP cubes Integrated Key Performance Indicator authoring Dashboard solution IT Managers can create new dashboards, no coding required Rich, silverlight data visualization tools No precanned solutions, but demo could be useful selling tool http://consulting-
  24. 24. 2012 H1 H1 2010 2011 H1 H2 System Center Service Manager Roadmap H2
  25. 25. Call To Action • Get the Tools to Sell Service Manager – System Center Web – includes “RFP Helper”! – Installable Bits and Demo VHDs – Customer “Open Invitation” SCSM Overview Live Meetings – Hosted Test Drive/Labs – Ramp Up Materials, webcasts, more webcasts, even more webcasts • Get Trained - Microsoft Official Curriculum Courseware – 50217: Planning, Deploying and Managing Service Manager 2010 (4 days) - – 50377: Extending Service Manager 2010 (1 day) • Get Involved in the Community – Blog: • Guest bloggers welcome! – Forum: US/systemcenterservicemanager/threads/ – Twitter: Use #SCSM and #ServiceManager hashtags – Internal Discussion DL: scsmtalk – Community Lead: twright
  26. 26. Q&A
  27. 27. Service Manager 2010: Data Warehouse and Custom Report Creation Dr. Eduardo Castro Martínez Microsoft MVP