Key Concepts
                                                                Key Concepts

                               ...
Community Engagement Process
                             Community Engagement Process

THE 4 KEY STEPS:



            St...
Dashboard and Workflow
                                  Dashboard and Workflow
Better Manage your Team Social Media Engag...
Reporting
                                                      Reporting

Build Custom-Reports to Share your Progress

  ...
ADMINISTRATOR ROLE
                                      ADMINISTRATOR ROLE



        1. Setup
        1. Setup          ...
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Administrator Tutorial - eCairn Conversation(tm)

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Administrator tutorial for eCairn Conversation(tm)

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Administrator Tutorial - eCairn Conversation(tm)

  1. 1. Key Concepts Key Concepts Joe Mary . Workgroup Workgroup . Users John Mike Geoff Projects Joe Joe Mike John Project 1 John Project 2 Mary Project N Mary Geoff Mike Geoff Relevant Social Conversations from social Media media sources like blogs, Sources twitter accounts, facebook, ...
  2. 2. Community Engagement Process Community Engagement Process THE 4 KEY STEPS: Strategy 1. Find Communities Identify Influencers Buzz 4. Measure Outreach 2. Understand Results Content Marketing the Private community Conversation Advertising ●Share of Voice ●Listen to top influencers ●Share of Mind ●Search & Filter ●Share of Conversations 3. Build and ●Annotate & Share (on your fav topic) Manage ●Analyse and View Trends Integrated Community Plan
  3. 3. Dashboard and Workflow Dashboard and Workflow Better Manage your Team Social Media Engagement Process Real-Time Team Record and Track Activity Update your Actions Measure your Share Understand your Influence in Understand your Influence in of Voice the Community the Community
  4. 4. Reporting Reporting Build Custom-Reports to Share your Progress Export Graphs Export Posts
  5. 5. ADMINISTRATOR ROLE ADMINISTRATOR ROLE 1. Setup 1. Setup and 2. Configure 2. Configure Users Projects Assign Users to Projects
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