2011COMPANY OVERVIEW         C.H.G         Ebusiness BPO, Inc.         7/20/2011
2   COMPANY OVERVIEW           Our company’s mantra is to deliver                   global business solutions at          ...
3   COMPANY OVERVIEW                       TABLE OF CONTENTS                          ABOUT EBUSINESS BPO, INC.          ...
4    COMPANY OVERVIEW                ABOUT EBUSINESS BPO, INC.           Founded by three California-based entrepreneurs, ...
5   COMPANY OVERVIEW            CORPORATE MANAGEMENT                        Scott E. Johnson                            PR...
6   COMPANY OVERVIEW                               STATISTICS                       Call and Contact Types Overall        ...
7    COMPANY OVERVIEW                 LOCATION & TECHNOLOGY            Ebusiness BPO Inc. is headquartered at Cebu City, P...
8    COMPANY OVERVIEW                          LIST OF SERVICES    SALES ASSISTANT SERVICES         Lead Generation      ...
9   COMPANY OVERVIEW                        RECRUITMENT/HUMAN RESOURCE                                  SUPPORT           ...
10    COMPANY OVERVIEW                     CONTACT INFORMATION                              EBUSINESS BPO, INC.           ...
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Company overview

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We are a fast growing BPO provider that offers call center, back office and IT solutions for companies that desire to effectively reduce operation costs while simultaneously maintain efficiency and total control over their processes. Our competitive call center rates can reduce as much as 40% of your existing operational costs. We are here to help you achieve unparalleled business growth while keeping your expenses at bay.

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  • Hi,

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Company overview

  1. 1. 2011COMPANY OVERVIEW C.H.G Ebusiness BPO, Inc. 7/20/2011
  2. 2. 2 COMPANY OVERVIEW Our company’s mantra is to deliver global business solutions at competitive rates to whomever and wherever in the world. We operate synergistically with our partners, helping them achieve their goals faster than they realize and giving them an affordable respite from labour and capital-induced costs.
  3. 3. 3 COMPANY OVERVIEW TABLE OF CONTENTS  ABOUT EBUSINESS BPO, INC.  CORPORATE MANAGEMENT  STATISTICS  LOCATION & TECHNOLOGY  LIST OF SERVICES  CONTACT INFORMATION
  4. 4. 4 COMPANY OVERVIEW ABOUT EBUSINESS BPO, INC. Founded by three California-based entrepreneurs, Ebusiness BPO Inc. first began operating in 2009 as a call center specializing in both outbound telemarketing and inbound customer service, and as an outsourcing firm providing backend office solutions like outsourced accounting and administrative work. Currently on its second year of operations, the company has grown from 7 pioneer agents to nearly 200 employees so as to accommodate the influx of clients and the growing demands of our service markets. We have served clients mainly from North America, United Kingdom, Australia and Singapore. Altogether, our list of ongoing clients has reached more than a dozen with new accounts opening up at the start of June 2011. Our clients include credit card companies, accounting firms, America’s biggest surplus exporter and payday loan companies, one of Australia’s biggest telecom companies, a UK lead generator company, Singapore insurance firms, and private individuals with various web-based commissions. We serve these clients straight from our operations facility in Cebu City, replete with a conference room, a training room, a pantry, a manager’s office, a control room, a server room and approximately 400 workstations with computer, headset and VOIP provisions. One unique quality of Ebusiness BPO is that its owners employ a hands-on management strategy, which enables the detection of any oversight in the operations. This hands-on management strategy also allows for solutions to be immediately provided whenever unforeseen problems arise. Our company’s mantra is to deliver global business solutions at competitive rates to whomever and wherever in the world. We operate synergistically with our partners, helping them achieve their goals faster than they realize and giving them an affordable respite from labour and capital-induced costs.
  5. 5. 5 COMPANY OVERVIEW CORPORATE MANAGEMENT Scott E. Johnson PRESIDENT Mark E. Johnson Almira S. Absin VICE PRESIDENT DIRECTOR OF OPERATIONS
  6. 6. 6 COMPANY OVERVIEW STATISTICS Call and Contact Types Overall Percentage Breakdown 20% 40% Outbound Telemarketing Inbound Customer Service 40% Technical Support Percentage Breakdown per Call/Contact Type
  7. 7. 7 COMPANY OVERVIEW LOCATION & TECHNOLOGY Ebusiness BPO Inc. is headquartered at Cebu City, Philippines, in an Information Technology Building situated at the city’s most lucrative district, the Cebu Business Park. The Cebu IT Tower 1 is duly accredited by the Philippine Economic Zone Authority and at the 15th floor of the building, you can find our 400-seater headquarters. All the workstations have Voice over Internet Protocol (VOIP) capabilities. Our Automatic Call Distribution (ACD) system guides, manages and then distributes queued calls evenly to agents. The moment an agent finishes a call, one of the calls from the queue will automatically be dispatched to this direction. ACD can queue five calls at a time, ensuring a continuous flow of calls which will then be channeled towards collecting agents. Calls are straight from the US with both Eastern and Pacific connections. All these connections are supported by five T3 circuit channels made of standard bundled glass fiber instead of the usual thin copper. Our computers use Linux and Microsoft Windows (i.e. XP Service Pack 2, Windows 7 and Windows Vista) operating systems with .net framework 2.0. For our servers, we use the following operating systems: Mail server: CENTOS Predictive Dialer: UBUNTU Server MSSQL server: Windows 2003 Asterisk Server: UBUNTU Server MYSQL Server: CENTOS PABX: CENTOS PHP Web Server: CENTOS Chat Server: CENTOS ASP.net Web Server: Windows CRM server: CENTOS 2003 We use EyeBeam, X-lite, ViciDial or Magic Jack VOIP softwares for our voice- based services, while we use various types of commercial softwares for non-voice campaigns such as QuickBooks online (for accounting) and Express Scribe (for transcribing).
  8. 8. 8 COMPANY OVERVIEW LIST OF SERVICES SALES ASSISTANT SERVICES  Lead Generation  Customer Databases  Lead Verification ACCOUNTING AND BOOKKEEPING  Appointment Setting SUPPORT  Manage Voicemail  Manage Follow-ups  Entering POs and Invoices on  Sales Force Management Quickbooks (online)  Manage campaigns  Organizing finances on Excel Spreadsheet  Entering information on propriety accounting software CUSTOMER SERVICES  Start-up to advanced bookkeeping  Customer Service  Large CPA accounting staff  Live Chat Support  Email Management  Help Desk  Follow up Calls MARKETING SUPPORT  Pre-Sales Queries  Event planning/organization  Online Marketing: support  Search Engine Optimization (SEO)  Pay Per Click Marketing  Data mining TECHNICAL SUPPORT  Offline Marketing:  Technical Helpdesk  Marketing Collateral  ISP Support Development  Windows Support  Direct Mail Marketing  Basic Desktop Support  Content Writing  Inbound calls  Antivirus Support Internet Support  MS Office Support
  9. 9. 9 COMPANY OVERVIEW RECRUITMENT/HUMAN RESOURCE SUPPORT  Search Job seekers Websites  Send information packages  Schedule and conduct interviews  Conduct Preliminary interviews  Make Follow-up Calls  Send emails and post ads ADMINISTRATIVE SERVICES  Calendar Management  Front Desk Management  Appointment Setting  Scheduling  Editing and Proofreading  Transcription and File Conversions CONTENT ASSISTANT SERVICES  Website Articles  Blogs  Press Releases  White Papers  Website Content  Training Material  Marketing Collaterals  E-book
  10. 10. 10 COMPANY OVERVIEW CONTACT INFORMATION EBUSINESS BPO, INC. 15TH Floor, Cebu IT Tower Corner Archbishop Reyes and Mindanao Streets Cebu Business Park Cebu City, Philippines 6000 TOLL FREE: 1.866.583.2811 WEBSITE: http://www.ebusinessbpo.com EMAIL: support@ebusinessbpo.com All rights reserved. ©

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