About how to increase your revenues and the decisive role of a happy secretary
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About how to increase your revenues and the decisive role of a happy secretary

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Why are so many secretaries unhappy at work? And what does it mean for professionals and organizations? Companies where secretaries are not satisfied of their job loose 37% of their sales revenue. ...

Why are so many secretaries unhappy at work? And what does it mean for professionals and organizations? Companies where secretaries are not satisfied of their job loose 37% of their sales revenue. Learn how your business can benefit from a happy secretary and what you can actively do to boost your profits.
The virtual telephone service of ebuero helps you obtain the best from your employees!

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About how to increase your revenues and the decisive role of a happy secretary About how to increase your revenues and the decisive role of a happy secretary Infographic Transcript

  • 3. SOURCESebuero AG TELEFAX: 08003283763(nationalkostenlos) +493078099972(international) TELEFON: 08005040444409(nationalkostenlos) +493078099999(international) WEB:www.ebuero.de E-mail:info@ebuero.ag Hauptstr.8 imMeisenbachhaus 10827Berlin Deutschland 49% 61% 63% OPPORTUNITYTOUSE SKILLSANDABILITIES GOODRELATIONSHIP WITHTHEEMPLOYER PERSONALDEVELOPMENT OPPORTUNITIES ANDWHATDOESTHISMEANFOR PROFESSIONALSANDORGANIZATIONS? Letherfocusonher realskills... 1. 2. ...anddelegate secondary activities toyourvirtual secretary *draftingpresentations *transcriptions/dictations *billing/invoicing *doingresearchesonbusiness-relatedissues *organizingmeetingsandbusinesstravels *managingbusinesscorrespondance,etc. Dosomethingspecialforher fromtimetotime... *sendherhomeonafridayafterthelunch breaktorewardherforagreatjobdone *rememberherbirthday *giveherextratimeofftospendwith herfamily,etc. -32%commitment -43%productivity -37%salesrevenue LET’SHAVEALOOKATTHEMOSTIMPORTANTSOURCEOFIRRITATION FROMASECRETARY’SPERSPECTIVE:TOOMANYINTERRUPTIONS 30% istheannualamount ofrevenuesthatsmallorganizations andprofessionalslooseduetoabad phonereachability 63% ofthecallerswillnot leaveamessageinyouranswering machine.Theywantanimmediateanswer theywon'ttryasecondtime,they'llcall yourcompetitors. WHYARESOMANYSECRETARIES UNHAPPYATWORK? *Toomanyinterruptions(mainlyduetoincomingcalls) *Lackofclearobjectivesandexpectations Firstofall: ifyoursecretaryis overworkedsheriskstosound unprofessionaltocallers! While your ebuero secretary: * Answers the phone in your company name * Manages your appointments and daily agenda * Gives out information to callers * Receives and forwards your faxes via e-mail * Ships you call notes in real time by e-mail or SMS... 0% 50% 75% 25% 100% ! 0% 50% 75% 25% 100% ? Holysh**!!Weneedtodo somethingtoavoidthose youlooseacall,youloosemoney ALTHOUGHYOURSECRETARYISAMULTI-TASKING GENIUS,SHECANALWAYSLOOSEIMPORTANTCALLS. THISWILLINCREASEHERSTRESSATWORKAND AFFECTYOURBUSINESSINSEVERALNEGATIVEWAYS -GünterFaltin,KopfschlägtKapital.DieganzandereArt,einUnternehmen zugründen.VonderLust,einEntrepreneurzusein.CarlHanserVerlag, München,2008.(Englishversion:BrainsversusCapital:Entrepreneurshipfor Everyone-Lean,Smart,Simple,StiftungEntrepreneurship,Berlin,2013). -2012EmployeeJobSatisfactionandEngagementfromtheSocietyof HumanResourceManagement(SHRM). -ShawnAnchor,TheHappinessAdvantage,CrownBusiness,2010. BUTWHATMAKES SECRETARIESHAPPY? Soundseasyto realize,doesn’tit? ...ASARESULT,YOUWILLACHIEVEHIGHERGOALS ANDINCREASEYOURREVENUES! ABOUTHOWTO INCREASEYOUR REVENUES ANDTHE DECISIVE ROLE OF A HAPPY SECRETARY ...Yoursecretary willhavemoretimeto deepenherskills,and consequentlywillbe moresatisfiedand morecommitted toyour company... *comparedtocompanieswheresecretariesarehappyandsatisfied SO HERE’S HOWYOU’LL MAKEYOUR SECRETARY HAPPIER AND INCREASEYOUR REVENUES ATTHE SAMETIME *Toomanydifferenttasks(difficultytoprioritize)