Library assessment conference lac 2010 report 12 16 2010
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Library assessment conference lac 2010 report 12 16 2010






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    Library assessment conference lac 2010 report 12 16 2010 Library assessment conference lac 2010 report 12 16 2010 Presentation Transcript

    • Library Assessment Conference LAC 2010 Report
      Elizabeth Brown
      Ronnie Goldberg
      Binghamton University Libraries
      December 16, 2010
    • Conference Tracks
      Organizational Performance (4) Ronnie
      Value and Impact (3) Beth
      Library Space (2) Ronnie
      Teaching and Learning (2) Beth
      Assessment in Practice Beth
      Collections Beth
      Information Services Ronnie
      Marketing and Advocacy Ronnie
      Research in Progress Beth
      Data and Libraries
      Digital Libraries
      Service Quality (LibQUAL®)
    • Plenary Sessions
      Fred HeathLibrary Assessment: The Way We Have GrownKeynote paper
      Megan Oakleaf on Learning Outcomes and the LibraryAre They Learning? Are We? Learning Outcomes & the Academic LibraryDanutaNitecki on Assessment of Library SpacesSpace Assessment as a Venue for Defining the Academic LibraryKeynote Papers
      Stephen Town on Value and ImpactValue, Impact and the Transcendent Library: Progress and Pressures in Performance Measurement and EvaluationJoe Matthews on Performance Measures & Balanced ScorecardAssessing Organizational Effectiveness: The Role of FrameworksKeynote papers
      David Shulenburger, Association of Public and Land-grant UniversitiesThe Relationship Between University Assessment and Library Assessment
    • Thoughts and Impressions
      Everyone is emphasizing different areas of library practice and service
      Level of engagement and commitment varies
      All talks focused on areas similar to our assessment activities
      Instruction/Collections/Library Services/Use of Library Spaces
      Less emphasis on campus assessment activities and collaboration
    • Organizational Performance
      Measurement Tools and Techniques
      Library scorecards
      Performance model that ties strategy to performance in the areas of finance, learning & growth, customers and internal processes
      Goals of this tool: Improve alignment between strategic goals & assessment, create a culture of assessment, be more responsive to change, link data gathered to strategy
      Balanced scorecard - ARL initiative: Johns Hopkins, McMaster, University of Virginia, University of Washington – a work in progress
    • Organizational Performance
      Measurement Tools and Techniques (cont.)
      Blended Scorecard – attempt by University of Minnesota Health Science Libraries
      MISO Survey
      Web-based, quantitative survey. Gathers input from faculty, staff & students about the importance, use of and satisfaction with campus library and computing services
      Used by small liberal arts colleges: Haverford, Earlham, Brandeis, University of Richmond, Bryn Mawr
    • Organizational Performance
      Measuring effects of organizational change
      Annual staff survey
      Assess performance outcomes of strategic plan goals
      University of Texas Southwestern Medical Center
    • Value and Impact
      Using LIBQual data to measure access to online collections and meeting faculty research expectations (Columbia)
      Create equivalent service expectations for online and print content
      UK report on the Value of Libraries (UK RIN)
      measure library costs vs. impact on the university
      ROI on Journal Use and Cost (U Tennessee)
      How are faculty getting to sources?
    • Value and Impact
      Measuring usage, outreach, intensity of use for special collections materials (U Michigan)
      Measuring use of licensed content with MINES (York U)
      Summary of ACRL Assessment Activities
      Literature review of academic library impact on teaching and learning (U Tennessee)
      MetriDoc infrastructure for collaborative assessment (UPenn)
    • Library Space
      Assessing the use of library space
      Types of spaces: stacks, study, information/learning commons
      Institutions: Georgia Tech, Buffalo State College, University of Virginia
      Methodologies: surveys (including Lib QUAL), focus groups, head counts, gate counts, sweep counts, observations
      Conclusions: students prefer new areas, well-lighted spaces & flexible spaces, group areas
    • Library Space
      Some thoughts
      Need to measure the impact of library space on learning
      For group study – difference between sitting together and working together
      Focus of traditional learning/information commons is the undergraduate; graduate commons is also needed – different services
    • Teaching and Learning
      Information Literacy practice emphasized (UNCG, Loyola Marymount U, St. Mary’s College)
      Speakers discussed development of:
      Rubrics for assessment
      Course outcomes:search strategies, distinguishing resources, using citation styles correctly
      Quantifiable benchmarks for library instruction: class/section/program/curricula
    • Assessment in Practice
      Telling the Library’s Story by:
      Using the university IR to store assessment data (UBC)
      Creating a User Studies Initiative to learn more about student research habits (Duke U)
      Forming a library assessment committee emphasizing student learning, user services, building facilities (U Richmond)
    • Collections
      Access to electronic content with link resolver logs (OHSU)
      Creating user profiles from circulation data (Cornell)
      Consortial collection analysis using YBP’s GOBI database(UMass-Amherst)
    • Information Services
      Three case studies
      University of Utah – analysis of reference statistics to evaluate expertise necessary for in-house and online service points
      Iowa State University – assessment of instant messaging services
      Royal School of Library and Information Science (Denmark) – explore changes in renewals and ILL – both have grown attributed to technological changes; growth of ILL results from increase in renewals
    • Marketing and Advocacy
      Marketing electronic resources – advocates for use of formal marketing plan
      Need for use of strategy by the library assessment community to promote best research and data analysis practices
    • Research in Progress
      Becoming a process-focused library: emphasize high level processes (Emory)
      Developing Library Value Indicators for specific disciplines (UNLV)
      Assessing Interdisciplinary Collections (U Alberta)
      Assessing job ads and position descriptions for assessment skills (Syracuse/Illinois)
    • Next Steps/Recommendations
      Form a Libraries’ Assessment Team
      Make assessment activity documentation availablewith aweb page/intranet resources for library and campus staff
      Eliminate unnecessary activities and data gathering among units
      Determine if there are additional assessment needs/activities