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Review of role of Cloud Services Brokerage organizations (CSBs)and selection consideration criteria.
Review of role of Cloud Services Brokerage organizations (CSBs)and selection consideration criteria. (Thanks to Gartner!)
CIO Cloud Summit CIO Thought Leadership SessionThe Role of Cloud Services Brokerage Companies in Cloud Services Presented By : Murali Swamy and Eugene Breger
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Cloud Services Brokerage - 1 • Cloud is about self-service so why are intermediaries needed? – Consumers may need help unless they are always dealing directly in peer to peer fashion • What does the Cloud Services Broker (CSB) provide? – Technical level • Aggregates and adds value to cloud services; brings multiple cloud services together to service consumers in a unified way (e.g., by business process, industry or region) • Integrates – addresses all combinations of cloud, e-commerce, on-premises data and application integration requirements. (e.g., acts as a single point of entry – billing, security) • Customizes – implements unique services or capabilities beyond the original cloud services capabilities (e.g., tools that manage and simplify provisioning cloud services to many users) – Business level • Interacts with and represents the services being delivered • Offers Professional services, managed services, BPO
Cloud Services Brokerage - Aggregation • Aggregation Brokerage – Does what the traditional IT services provider does and ALSO assumes role of orchestrating outcomes and validating performance • Provisioning in Scale • Management of Proliferation of Solution Assets • Proliferation of Relationships and Complex Interdependencies of SLAs • Intellectual Property and Compliance Risk • “Enriched” Services: making services more usable, accessible or consistent in their delivery of value • Many-to-one or many-to-many connections
Cloud Services Brokerage - Integration • Integration Brokerage – Much like work of traditional SI in that new solutions are created as a result of integration of data, process and user experience • Integrate cloud endpoints in scale • Governance • Community Management • Migration skills • Consumer gets integrated result • One-to-many, many-to-one, many-to-many
Cloud Services Brokerage - Customization • Customization Brokerage – Generally done around the edges of the service – Alters or adds to capabilities of a service to perform its function. – New look and feel or layering new data and process functions on top . – If your solution requires a cloud service coupled with some traditional IT services (e.g., consulting, applications or business process outsourcing) – Analytics (messages, services, processes, etc.)
Cloud Services Brokerage - 2 • Who is the right CSB vendor to consider? – Makes the relationship worthwhile by providing • Aggregation services • Removes complexity – interoperability and federation – Provides enough value-add • Takes out complexity • Embeds value – e.g., mash-ups, enriched applications • Delivers value – implementation services, BPO, etc.
Cloud Services Brokerage - 3 • New and Expanded Evaluation Criteria – Part I – CSB Capabilities • Disaster recovery • Integration • Migration / transition • Security • Transparency – CSB Track Record • Experience • SLAs and service reporting • Help desk (support) • Upgrades
Cloud Brokerage Services - 4 • New and Expanded Selection Evaluation Criteria – Part II – CSB Commercial Issues • Pricing • Total Cost of Ownership (TCO) • Risk • Intellectual Property (IP) protection • Compliance • Recourse for nonperformance • Switching
Eugene Breger Murali SwamyDirector, Sales VP, IT Sales and Servicesebreger@corbus.com firstname.lastname@example.org 937-610-4083