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March 26   i messages and communication roadblocks
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March 26 i messages and communication roadblocks

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  • 1. AvoidingCommunication Difficulties
  • 2. Definitions
    Bias
    showing preference for one point of view, or result, or idea over another
    Prejudice
    showing dislike, for one point of view over another
    having a negative opinion about an person or group, before good reasons are given for that opinion
  • 3. Stereotyping
    choosing a characteristic from a small group of people, and applying it to that entire group of people
    Ethnocentrism
    believing your own culture is “the best”
  • 4. Communication Roadblocks
    You-Messages make communication more difficult
    “You lied to me.”
    “You were too lazy – that’s why you didn’t get the work done!”
    “You have clean your room!”
    “You are never on time!”
    Hearing a you-message can sometimes make people feel attacked
    we become defensive
    cannot move forward with communication
  • 5. Communication Bridges
    I – messages take the pressure off a message and state feelings or personal thoughts
    “I feel…
    “I think…
    “I would like it if…”
    A well-phrased personal thought or feeling cannot be “wrong”