March 26 i messages and communication roadblocks

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March 26 i messages and communication roadblocks

  1. 1. AvoidingCommunication Difficulties<br />
  2. 2. Definitions<br />Bias<br />showing preference for one point of view, or result, or idea over another<br />Prejudice<br />showing dislike, for one point of view over another<br />having a negative opinion about an person or group, before good reasons are given for that opinion<br />
  3. 3. Stereotyping<br />choosing a characteristic from a small group of people, and applying it to that entire group of people<br />Ethnocentrism<br />believing your own culture is “the best”<br />
  4. 4. Communication Roadblocks<br />You-Messages make communication more difficult<br />“You lied to me.”<br />“You were too lazy – that’s why you didn’t get the work done!”<br />“You have clean your room!”<br />“You are never on time!”<br />Hearing a you-message can sometimes make people feel attacked<br />we become defensive<br />cannot move forward with communication<br />
  5. 5. Communication Bridges<br />I – messages take the pressure off a message and state feelings or personal thoughts<br />“I feel…<br />“I think…<br />“I would like it if…”<br />A well-phrased personal thought or feeling cannot be “wrong”<br />

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