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  • 1. AL Index A start time, 262–263 starting price, 253–258 Acronyms, in title, 245 terminology, 7–18 Action figure toys, 86–87 understanding, 18–22 RI Active users, 6 Authentication, 229–231 Addresses Auto Process (photo pro- anonymous, 154 grams), 213–214 TE confirmed, 304 Auto shippers, 55 e-mail, collecting/protect- Automated preferences ing, 339–340 feedback reminder, 301 Advanced Link Builder, MA item shipped, 300 347–348 payment received, 300 Animals, collectibles, 78–79 payment reminder, Antiques 299–300 house items to sell, 94 programs for, 298 shipping, 177–178 D types of, 298–299 stores, 47–48 winning buyer notifica- Appraisals, 89, 228–229 TE tion, 299 Art items to sell, 94 Auction houses, 103 Auction premiums, 103 B GH Auctions Basic eBay store, 325 Buy It Now (BIN) price, Basic picture service, 265–266 260 Bidders completed, 59–60, non-paying, 311–314 293–309 preapproved, 82 RI driving traffic to, 338–341 winning, 281–282 duration, 261–263 Bidding following, 19–21 PY during, 281–290 Dutch, 9–10, 264 history, 19, 21 end time, 262 phony, 82 ending early, 287–288 proxy, 16 CO inactive, 285 shill, 17 live, 103–104 Bids monitoring, 281–282 Dutch auction, 9 not ending early, 288–289 increments, 7, 8 online, future, 349–354 initial, for cars, 55–56 private, 60 phony, 82 regular, 18–21 Billpoint, 157 relisting items at, 322 Bold title, 269 reserve, 16, 21–22 Books reserve price, 258–259 market data, 68 sales donation, 260–261 selling, 70 short, 262 shipping, 176–177 359
  • 2. 360 INDEX Books, movies, and music category inspections, 55 item storage, 70 new, 53–56 market data, 68–69 photos, 55 projected sales, 67 purchase insurance, 54 selling in, 67–71 reserves, 55–56 Borders, listing, 269 sale fees, 52–53 Bubble wrap, 179, 180 sales risk, 54 Business selling, 52–56 building, 117–133 shipping, 55 future, 337–348 transaction service fees, 53 goals, 117–119 Cash payments, 163 income tax, 131–132 Categories insurance, 132–133 books, movies, and music, 67–71 key questions, 118 browsing, 8 legal fees, 131–132 cheat sheet, 243 license, 130 choosing, by browsing, 242 mission statement, 120 choosing, by keyword, 239–241 sales tax, 130–131 choosing, by research, 238–239 starting, 149–164 clothing, shoes, and accessories, working plan, 119 63–67 Business cards, 124, 125, 338–339 collectibles, 76–80 Business plans, 120–130 computers and networking, Buy It Now (BIN) 61–63 adding, 289 consumer electronics, 56–61 buyer response to, 260 defined, 8 defined, 8 directory, browsing, 242 fees, 260 doubling up, 242–243 price, 260 eBay information, 238 Buyers eBay store, 330–331 Buy It Now feature response, 260 examples, 9 diverse needs, 33–35 gross merchandise volume by, 6 feedback reminder, 301 home and garden, 71–76 global marketplace benefit, 35 identifying, 237–243 information, 294–296 jewelry and watches, 87–90 item shipped notification, 300 levels, 9 payment received notification, mistakes, 238 300 numbers, 9, 220 payment reminders, 299–300 numbers, noting, 241 questions, 281–282 percentages, 242 requirements, 278 quick access, 243 researching, 273 researching, 219–220 reserve auction response, 259 sports, 80–83 satisfaction, 276 toys and hobbies, 83–87 user IDs, 61 usage, knowing, 238 Charity C eBay store donations, 333–334 fundraisers, 42 Cable access, 141 sales percentage donations, Cameras. See Digital cameras 260–261 Cars. See also eBay Motors Checks, personal cleaning, 189 clearing, 163 FAQs, 55 payment method, 162, 305–306 hot-selling, 54 received, 306 initial bids, 55–56 Claims, insurance, 315–317 insertion fees, 53 Classified ads, 109–111
  • 3. INDEX 361 Clothing, shoes, and accessories shipping, 174 abbreviations, 65 upgrading, 137–138 cleaning, 190 workstation setup, 142 condition, 197 Computers and networking category hottest trends, 66 house items to sell, 94–95 house items to sell, 94 inventory, obtaining, 62 kids, 67 new/used search, 62 market data, 64 sale figures, 61 picking up, 65–66 selling, 61–63 retail sales, 108 shipping, 63 sales projections, 63 subcategories, 61–62 sales tips, 65–67 vintage items, 62–63 selling, 63–67 Condition, item shipping, 63, 175–176 description, 195 subcategories, 64 determination importance, 194 used, 66 in listing description, 248 vintage, 67 mentioning, 194–195 wholesale lots, 66 range, 195 wrapping, 176 Confirmed addresses, 304 Clothing mannequin, 206 Consumer electronics Cloud dome, 204 condition, 197 Collectibles hot retail items, 58–59 animals, 78–79 house items to sell, 95 ephemera, 79 sales figures, 56 financial data, 76 sales tips, 60–61 pottery and glass, 79–80 selling, 56–61 selling, 76–80 shipping, 174 shipping, 177–178 subheadings, 57 subcategories, 77–78 vintage, 59–60 Color, item, 194, 195, 248 wholesale purchase, 57–58 Commodity item store, 46–47 Crafts, selling, 40 Competition Credit cards price and terms, 233–234 accepting, 158–159 researching, 231–234 for identity verification, 154 timing and, 231–233 in listing, 272–273 Completed auctions. See also processing, 161–162 Auctions; Shipping Cropping photos, 212–213 determining, 293–294 Cube Lite, 205 feedback, 307–308 Customer service, 35 invoices, sending, 301–303 Customers money collection, 303–306 leaving negative feedback, options, 294 318–319 recordkeeping, 295 loyal, making, 337–338 searching for, 294 non-paying, 311–314 viewing, 59–60 unhappy, 314 winning bidder notification, 297–301 Computers D Damaged shipments, 316–317 condition, 197 DAS (Dependable Auto Shippers), 55 keyboards, 138–139 Descriptions. See also Listings memory, 137 accuracy, 249–250 monitors, 138 adding to, 287 printers, 139 details, 248–249, 252 requirements, 136–138 editing, 287 resources, 137–138 elaborate Web design, 250
  • 4. 362 INDEX Descriptions (cont.) filling out, 250–251 E eBay input page, 244 advantage, 27–50 missing information, 249 business potential, 5–7 sample, viewing, 251–252 competition purchases, 350 standard, 250 as fragmented industry, 28–35 tag (insert), 252 future, 349–354 writing, 248–252 history, 3–5 Details, item as market leader, 5, 352 age, 198–201, 248 predications, 349–351 brand/artist/company, 193, 248 purchasing items on, 106–107 color, 194, 195, 248 registration, 152–155 condition, 194–197, 248 research, 218–222 in description, 248–249, 252 eBay Live, 22, 341 history, 198–201, 249 eBay Motors. See also Cars markings, 193, 248 defined, 52 name, 191 fees, 52–53 size, 191, 248 home page, 54 writing up, 191–201 purchase insurance, 54 DHL, 168, 172 sale projections, 52 Digital cameras selling example, 36–37 camera phones, 141 tips and tricks, 55 features, 207 eBay stores learning, 140 anchor, 325 photo quality and, 207 auction listings changed to, point-and-shoot, 140 332–333 requirements, 139–141 basic, 325 resources, 140 business support, 352 selecting, 140 categories, 330–331 as startup cost, 124 cost example, 326–327 Discounts, multiple purchase, 277 customizing, 330–333 Diverse market needs, 33, 34 defined, 10 Donations, sales percentage, 260–261 description, 328–329 Doubling categories, 242–243 e-mail marketing, 343–344 Drop-off stores featured, 325 cons, 24–25 features, 327 financial realities, 22–23, 24 fees, 325–327 price restriction, 24–25 hotline, 330, 347 pros, 23 information, 328–329 resource, 25 level selection, 330 risks, 25 listing header, managing, use criteria, 23 342–343 weight restriction, 25 listing items, 10–11 DSL access, 142 listings, 332–333 Dutch auctions, 9–10 listings, exporting, 346–347 DVDs and movies. See also Books, logo, 329 movies, and music category marketing, 342–348 condition, 71 modifying, 331–332 formats, 71 name, 328 market data, 68–69 non-sold items, 333–334 selling, 70–71 opening, 325–333 shipping, 176–177 prices, 325 promotional flyers, 344–345 requirements, 328
  • 5. INDEX 363 search feature, 327 Froogle, 346–347 setting up, 328–330 Fundraising, 40–42 theme, 328 Furniture Economies of scale, 29–30 cleaning, 189 Education. See Research condition, 197 Electronics. See Consumer electronics sales examples, 76 E-mail shipping, 174–175 addresses, anonymous, 154 addresses, collecting, 339–340 addresses, protecting, 340 G Gallery Featured, 269 answering questions through, Gallery photo, 267–268 282–286 Garage sales checking, 282 alternative, 37–39 eBay store marketing, 343–344 bargaining at, 99 phishing, 352–354 end of sale, 100–101 reminders, 311–312 niceness rule, 101 tracking numbers, 307 planning, 97–98 Employees, 131 purchasing at, 97–101 End time, auction, 262 as quick merchandise source, Ending auction early, 287–289 101 Enhanced picture service, 265 quick survey, 99 Ephemera, 79 risks, taking, 99–100 Escrow, 11 timely arrivals, 98 Estate liquidation, 44–45 what to look for, 98–99 Estate sales. See Garage sales Gardening items, 74 Gift services, 270 F Glassware, 197 Fan apparel, 83 GMV (gross merchandise volume), 6 Featured eBay store, 325 Going-out-of-business sales, 108–109 Featured Plus!, 269 Google research, 223–225 FedEx, 168, 172 Grading, 229–231 Feedback Greyhound, 168, 173 defined, 12 Gross merchandise volume (GMV), 6 leaving, 307–308 negative, 308, 313–314, 318–319 number, 155 H Handling fees, 31, 181–183 options, 308 Hardware, 136–142 positive, 12, 308 Help reading, 12 live, 252 reminder, 301 research, 226–228 Feedback rating High transportation costs, 30–31 building, 12, 155 Highlight title, 269 defined, 12 Highly diverse product line, 32–33 for PowerSellers, 15 History and age sellers, 155 eras, 199–201 Final value fees, 13 finding, 199 Finances. See also Business plans in listing description, 248–249 cash flow, 125–128 provenance, 198–199 inventory, 128–130 Hobby items, 39, 83–87 start-up costs, 123–125 Home and garden category Flatrate shipping, 274 builder/contractor aspect, 76 Flatware, 75, 220, 224–225 flatware, 75 Food sales, 73–74 furniture subheading, 76 Fragmented industry, 28–35 gardening subhead, 74
  • 6. 364 INDEX Home and garden category (cont.) shipping, charging for, 181–183 home décor, 75 types of, 133 house items to sell, 95 USPS package, 171 item construction, 74 International purchases market data, 72–73 growth, 351 size, 72 missing shipments, 315 subcategories, 72–73 sending invoices for, 302–303 tools, 76 International shipments, 183, Home Page Featured, 270 289–290 Home-based business rider, 132 Inventory Homemade items, selling, 111 insurance, 132 House items for sale, 91–95 ledger system, 128–129 HTML builder, 347–348 organization, 130 tracking, 128–130 I Invoices, 301–303 I Buy sheets back, 356 J defined, 143 Jewelry and watches front, 355 appraisals and, 89 I Sell sheets charms and charm bracelets, 89 back, illustrated, 358 diamond rings, 89 backside information, 296 ethnic/tribal jewelry, 89 binder, 130 house items to sell, 95 brand/artist/company, 193 market data, 88 color, 194 sales projections, 87 condition, 194–197 Jobbers, 104–105 defined, 143 filling out, 191–201 front, illustrated, 192, 357 K Keywords markings, 193 category selection by, 239–241 name, 191 driving traffic to auctions with, paid, 306 339 size, 191 eBay store, 346 Identifying items search, 13–14 authentication and grading, 229–231 with eBay research, 218–222 L with expert research, 228–231 Legal fees, 131–132 with Google, 223–225 Licenses with help, 226–228 obtaining, 130 rare, 227–228 in start-up budget, 124 with reference books, 225–226 Linking, from Web sites, 340–341 Income taxes, 131–132 Listing designer, 267 Initial bids, for cars, 55–56 Listing fees Insertion fees eBay stores, 326 defined, 14 percentages, 352 eBay stores, 325–326 raised, 5 item pricing and, 15 Listings list of, 15 adding to, 287 Insurance border, 269 claims, 315–317 Buy It Now (BIN) price, 260 home-based business rider, 132 categories, 237–243 inventory, 132 creating, 235–252 missing shipments and, 315–316 creation daily routine, 235–236 purchase, motor vehicles, 54 description, 248–252
  • 7. INDEX 365 duration, 261–263 cars, 52–56 in eBay store, 10–11 cleaning, 189–190 exporting, 346–347 clothing, shoes, and accessories, extra features, 266–271 63–67 gift, 270 collectibles, 76–80 item location, 264 computers and networking, 61–63 mistakes, fixing, 286–289 consumer electronics, 56–61 moving to eBay store, 332–333 details, writing up, 191–201 page counter, 271 determining, 51–90 Payment and Shipping section, flow chart, 142–143 271–272 home and garden, 71–76 payment methods, 272–273 jewelry and watches, 87–90 pictures, 264–266 movies and DVDs, 70–71 private, 261 music, 67 promoting, 269–270 photographing, 203–216 quantity, 264 preparation for sale, 187–202 reserve price, 258–259 sports, 80–83 reviewing, 278–279 toys and hobby, 83–87 revising, 286–287 work flow, 135, 142 sales donations, 260–261 Merchandise sources scheduling, 263 auctions, 103–104 shipping and sales tax, 273–276 classified ads, 109–111 similar items, 338 garage, estate, and yard sales, spelling, 246 97–101 starting, 236–237 from home, 91–95 starting price, 253–258 homemade items, 111 submitting, 279 jobbers and wholesalers, 104–105 title, 243–247 manufacturers’ goods, 107–108 visibility, increasing, 267–269 methods, 91–113 Live auctions, 103–104 from purchases, 96–111 Location, item, 264 retail and going-out-of-business Low barriers to entry, 28, 29 sales, 108–109 Lowel ego light, 205 thrift stores, 102–103 wholesale on eBay, 106–107 M Metal items, 189, 197 Millennium effect, 59 Manufacturers’ goods, 107–108 Mission statements, 120 Margins, 96 Misspellings, in title, 39 Marketing (eBay store) Money collection, 156–157 eBay methods, 342 Money orders, 162 e-mail, 343–344 Multiple item discounts, 30–31, 277 HTML builder, 347–348 Music. See also Books, movies, and keywords, 346 music category listing header management, market data, 69 342–343 selling, 71 listings file, exporting, 346–347 shipping, 176–177 promotional flyers, 344–345 vintage, 71 Marketing plan, 122 Musical instruments, 95 Markings, item MWT (mint with tag/s), 65 in listing description, 248 My eBay, 282–286 in preparation, 193 Measurements, 188 Merchandise N assessment, 189 Negative feedback, 308, 313–314, books and magazines, 70 318–319 can’t sell on eBay, 73–74 Network access, 141–142
  • 8. 366 INDEX Niches, 121–122 signing up for, 159–161 Non-payment, 311–313 types, 158 NWT (new with tag/s), 65 unverified, 260 User Agreement and Privacy O Policy, 160 verified, 161 Organization Pep Boys, 55 inventory, 130 Phishing e-mails, 352–354 work space, 135–148 Phony bids, 82 OSHA (Occupational Safety and Photo Studio, 204 Health Administration), 142 Photography Overstocks, 104 background, 205 item, 203–216 P lighting, 204–205 Packing quality and features, 206–207 insurance claims and, 317 reflective items, 210 peanuts, 180 small items, 207 Page counters, 271 tricks, 208–210 Part-time business, 42–44 white items, 209–210 Payments Photography area. See also Work area cash, 163 background setup, 205 collecting, 303–306 defined, 143 credit cards, 158–159, 161–162 example, 146 information, eBay remembering, inclement weather, 145 271 lighting setup, 204–205 in listing, 272–273 outside, 144–145 methods, 156–157, 272–273 props, 206 money order/cashier’s check, setting up, 144–145, 203–206 162 transporting items to, 206 options, 35 Photos PayPal, 157–161 adding to listing, 264–266 personal/business checks, basic picture service, 265–266 162–163 brightness, 213–214 received notification, 300 cars, 55 reminders, 299–300 color contrast, 213–214 Visa/MC/Amex/Discover, cropping, 212–213 161–162 editing, 211–215, 216 PayPal enhanced picture service, 265 acceptance, 159 gallery, 267–268 benefits, 157–158 hosting, 209 credit card acceptance, 158–159 multiple, of each item, 208 defined, 157 naming, 215 label printing with, 306–307 options, 266 in listing, 272 pixels, 208–209 necessity, 159 quality, 206–207 ownership, 157 rotating, 211–212 payment, checking, 305 saving, after editing, 214–215 payment fees, 157, 159 saving, to hard drive, 210–211 refunding money through, 307 sizing, 212 registered users, 157 supersized, 208 shipping with, 306 Web hosting for, 266 Web site, 159 Picture Manager, 215–216 PayPal accounts Picture pack, 208 checking, 303 Pixels, 208–209 merchant rate, 159 Positive feedback, 12, 308
  • 9. INDEX 367 Pottery and glass condition, 196 Q Quantity, item, 264 condition terminology, 196 Questions house items to sell, 95 answering, 282–286 selling, 79–80 answering twice, 284 PowerSellers, 6, 15–16 changing listing based on, 286 Preapproved bidders, 82 inactive auction, 285 Preparation (item) monitoring, 281 cleaning, 189–190 My eBay, 282 details, writing, 191–201 personal nature, 285 process, 187–202 posting, to auction page, 285 routine, 187–188 response, 285 PriceMiner, 255 subjects, 283 Pricing winning bidder, 281–282 BIN, 260 competitors, 233–234 drop price strategy, 257 R example, 258 Realistic market price, 229 guessing on, 256 Reference books, 226 low strategy, 257 Refunds perceived value and, 256 through PayPal, 307 repricing, 324 selling fees, 313 reserve, 258–259 Register: Enter Information page, starting, 253–258 152–153 strategies, 257–258 Registered users, 6 Printing, shipping labels, 179 Registration Private auctions, 60 Register: Enter Information Private listings, 261 page, 152–153 Product line diversity, 32–33 User Agreement and Privacy Promotion Policy, 153 business cards, 338–339 user ID selection, 153–154 eBay store, 342–348 Regular auctions, 18–21 e-mail, 339–340 Relistings. See also Listings keywords, 339 creating, 322–324 listing, 269–270 knowing how to create, 323–324 seller networking, 341 monetary aspects, 322 wanted lists, 339 prices, 324 Web site links, 340–341 reviewing, 324 Promotional flyers, 344–345 simplicity, 323 Props, photography, 206 timing, 324 Provenance, 198 Repairing, 198 Proxy bidding, 16, 19–20 Replacement or insurance valuation, Purchasing items. See also 229 Merchandise sources Research from classified ads, 109–111 authentication and grading, on eBay, 106–107 229–231 at garage, estate, and yard sales, buyers, 273 97–101 category selection from, 238–239 manufacturers’ goods, 107–108 company/artist background, 224 margins, 96 competition, 231–234 at retail/going-out-of-business eBay, 218–222 sales, 108–109 examples, 62 at thrift stores, 102–103 flatware, 220, 224–225 glass items, 221–222 Google, 223–225
  • 10. 368 INDEX Research (cont.) collectibles, 76–80 help, 226–228 computers/networking compo- pricing, 253–255 nents, 61–63 professional, 228–231 consumer electronics, 56–61 rare items, 227–228 estates, 44–45 reference books, 225–226 fees, eBay stores, 326 as treasure hunt, 217 full-time, 48–49 Reseller’s permit, 131 as garage sale alternative, 37–39 Reserve auctions as hobby supplement, 39 buyer response to, 259 home and garden merchandise, defined, 21 71–76 example, 21–22 homemade items, 111 feeds, 16 jewelry and watches, 87–90 for investment protection, 258 nights and weekends, 44 Reserve price. See also Pricing one item at a time, 35–37 for cars, 55–56 for others, 112–113 defined, 16, 258 own creations, 40 hidden, 56, 258 as part-time business, 42–44 not met, 21 prices, average, 118–119 starting price and, 259 by retirees, 44 Retail sales, 108–109 seasonal, 43 Returns sports merchandise, 80–83 avoiding, 249–250 as store front supplement, 45–48 handling, 276–277 toys and hobby items, 83–87 policy, 276 user IDs, 61 Selling Manager/Selling Manager S Pro, 298–301 SGS Automotive, 55 Sales items. See Merchandise Shill bidding, 17 Sales tax Shipments collecting, 130–131 damaged, 316–317 in listing, 276 don’t arrive, 315–316 permit application, 130 wrong item, 317–318 Searches Shipping completed auctions, 294 addresses, 304 current auction, 218 antiques and collectibles, eBay store, 327 177–178 item specifics for, 247–248 books, movies, and music, 69 keyword, 239–240 calculated, 275 title, 238 cars, 55 wholesale lot, 106 charges, 35 Second chance offers, 17 charging for, 181–183 Sellers clothing, shoes, and accessories, accounts, 156 63, 175–176 feedback rating, 155 computers, 174 full-time, 48–49 consumer electronics, 174 high-volume, 350–351 DHL, 168, 172 similar, networking with, 341 different merchandise types, terms, 34–35 173–178 types of, 27–28 economies of scale and, 30 Selling FedEx, 168, 172 benefit examples, 35–37 flatrate, 274 benefits, 37 freight companies, 175 cars, 52–56 Greyhound, 173, 268 clothing, shoes, and accessories, handling and, 31 63–67 high cost, 30–31
  • 11. INDEX 369 information, sending, 165 setting up, 143–144 insurance, 181–183, 275–276 table, 188 international, 183, 275 Start time, auction, 262–263 labels, 179 Starting price. See also Pricing large items, 174–175 example, 258 in listing, 273–276 guessing on, 256 media items, 176–177 perceived value and, 256 method comparison, 166–168 research, 253–255 methods, 166 reserve price and, 259 multiple items and, 30–31 strategies, 257–258 non-breakables, 175–176 too high/too low, 255–256 notification, 300 Start-up costs. See also Finances process, 306–307 business cards, 124, 125 questions, 283–284 digital camera, 124 quotes, 181, 274 education, 124 quotes, international, 289–290 licenses, 124 size and weight restrictions, low, 123 167–168 sample worksheet, 123 small breakables, 177–178 work area remodel, 124 time, 35 Stolen items, 110 tracking numbers and, 307 Storage area UPS, 168, 169 defined, 143 USPS, 168, 170–171 photograph, 147 wrong item, 317–318 setting up, 145–147 Shipping area Street value, 229 defined, 143 Subtitles, 268 materials, 178–179 Supplemental selling, 46–48 setting up, 147–148, 178–179 Shipping supplies bubble wrap, 179, 180 T Terms, competitors, 233–234 on eBay, 181 Thrift stores, 102–103 packing peanut dispenser, 180 Timing packing peanuts, 180 competition and, 232–233 purchasing, 180–181 importance, 231 scale, 181 relistings, 324 in shipping area, 179 time of day and week, 232 types of, 180 time of year, 231–232 Sign-in feature, 235–236 Title and description searches, 14 Signing out, 237 Title-only searches, 14 Simple Link Builder, 347 Titles. See also Listings Size, item, 191, 248 acronym use, 245 Sniping, 17–18 bold, 269 Sorting, auction items, 222 editing, 287 Souvenirs, 83 example, 246 Specifics, item, 247–248 highlight, 269 Spelling, in listings, 246 importance, 243 Sports items, 80, 83 information in, 246 Sports memorabilia input page, 244 cards, 81, 82 number of characters, 245 house items to sell, 95 searches, 238 market data, 81 writing, 243–247 selling, 81–82 Tools, 76 Staffing and operational plan, 122 Toys Staging area. See also Work area action figures, 86–87 areas to use for, 144 condition, 197 defined, 143
  • 12. 370 INDEX Toys (cont.) die cast, 86 V Vacation fundraising, 41–42 house items to sell, 95 Vehicles parts and accessories, 95 market data, 84–85 Video games, 95 trading card games, 86 Vintage items vintage, 85–86 clothing, shoes, and accessories, Toys and hobbies category 67 market data, 84–85 computers and networking, sales projections, 83 62–63 Tracking numbers, 307 consumer electronics, 59–60 Trading Assistants, 112–113 music, 71 Travel category, 95 toys, 85–86 Troubleshooting Visa/MC/Amex/Discover terminal, damaged shipments, 316–317 161–162 negative feedback, 318–319 Visibility, item, 267–269 non-payment, 311–314 shipment never arrives, 315–316 unhappy customers, 314 W wrong item shipped, 317–318 Waiting for Money book, 297 Wanted lists, 339 U Water marks, 197 Wholesale lots Unhappy customers, 314 clothing, shoes, and accessories, United States, eras, 199–200 66 United States Postal Service. See USPS consumer electronics, 57–58 UPS. See also Shipping purchasing, 106–107 charges, 182 searching for, 106 claim payment, 169 Wholesalers, 104–105 insurance, 182 Winning bidders. See also Buyers item wrapping requirements, 170 automated notification, 299 pickups, 169 feedback points, 295 pros/cons, 169 information, 294–296 weight and size restrictions, 168 notifying, 297–301 User Agreement and Privacy Policy, questions, 281–282 153, 160 Wireless access, 142 User IDs Work area availability, 154 computer workstation, 142 changing, 151 hardware, 136–142 choosing, 18 living space and, 144 defined, 18 merchandise work flow, 135 eBay store designation, 10 network access, 141–142 length, 152 organizing, 135–148 list, 152 photography area, 143, 144–145 multiple, 61 remodel costs, 124 picking, 150–152 shipping area, 143, 147–148, selection hints, 151–152 178–179 USPS (United States Postal Service). staging area, 143–144 See also Shipping storage area, 143, 145–147 insurance, 171 Working plans, 119 international shipments, 183 Media Mail, 177 pickups, 170, 171 Y Priority Mail, 177 Yard sales. See Garage sales pros/cons, 170–171 Yellow question mark, 250 rates, 183 weight and size restrictions, 168