• Share
  • Email
  • Embed
  • Like
  • Save
  • Private Content
The User is Not Broken
 

The User is Not Broken

on

  • 10,633 views

 

Statistics

Views

Total Views
10,633
Views on SlideShare
1,027
Embed Views
9,606

Actions

Likes
1
Downloads
8
Comments
0

43 Embeds 9,606

http://musingsaboutlibrarianship.blogspot.com 5431
http://musingsaboutlibrarianship.blogspot.co.uk 1302
http://musingsaboutlibrarianship.blogspot.sg 894
http://musingsaboutlibrarianship.blogspot.ca 467
http://musingsaboutlibrarianship.blogspot.com.au 429
http://musingsaboutlibrarianship.blogspot.nl 183
http://musingsaboutlibrarianship.blogspot.in 169
http://musingsaboutlibrarianship.blogspot.co.nz 124
http://feeds2.feedburner.com 112
http://musingsaboutlibrarianship.blogspot.fr 64
http://musingsaboutlibrarianship.blogspot.com.es 59
http://musingsaboutlibrarianship.blogspot.be 59
http://musingsaboutlibrarianship.blogspot.se 58
http://musingsaboutlibrarianship.blogspot.de 41
http://musingsaboutlibrarianship.blogspot.it 34
http://musingsaboutlibrarianship.blogspot.ch 24
http://musingsaboutlibrarianship.blogspot.ie 19
http://musingsaboutlibrarianship.blogspot.fi 18
http://musingsaboutlibrarianship.blogspot.co.at 14
http://feeds.feedburner.com 11
http://musingsaboutlibrarianship.blogspot.jp 8
http://musingsaboutlibrarianship.blogspot.com.br 8
http://www.newsblur.com 7
http://musingsaboutlibrarianship.blogspot.dk 7
http://musingsaboutlibrarianship.blogspot.cz 7
http://musingsaboutlibrarianship.blogspot.no 6
http://musingsaboutlibrarianship.blogspot.co.il 6
http://musingsaboutlibrarianship.blogspot.tw 6
http://musingsaboutlibrarianship.blogspot.gr 5
http://musingsaboutlibrarianship.blogspot.pt 4
http://musingsaboutlibrarianship.blogspot.com.ar 4
http://musingsaboutlibrarianship.blogspot.kr 4
http://translate.googleusercontent.com 3
http://musingsaboutlibrarianship.blogspot.ro 3
http://mail.pascolibraries.org 3
http://musingsaboutlibrarianship.blogspot.hk 3
http://newsblur.com 2
http://cartoonmeme.com 2
http://googleopml.blorkmark.com 2
http://us.mg5.mail.yahoo.com 1
http://www.musingsaboutlibrarianship.blogspot.com 1
http://www.musingsaboutlibrarianship.blogspot.com.au 1
http://musingsaboutlibrarianship.blogspot.com.tr 1
More...

Accessibility

Categories

Upload Details

Uploaded via as Adobe PDF

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment

    The User is Not Broken The User is Not Broken Presentation Transcript

    • The User is Not Broken Presentation to the Special Libraries and Information Services Group (SLIS), South Africa October, 2006 Karen G. Schneider http://freerangelibrarian.com kgs@bluehighways.com
    • The Read/Write World • Blogs • MySpace • Texting • Gaming • YouTube • Podcasting • Wikis • Instant messaging • eBay
    • Key Web 2.0 expressions • Disruption • Radical trust • User as contributor • Rich user experiences • User behavior not predetermined
    • All technologies have their place in the sun…
    • And all technologies evolve and die.
    • Every technology you learned about in library school will be dead someday.
    • Every technology will be dead someday.
    • You are not a format. You are a service.
    • People are essentially smart…
    • They learn from their environments…
    • Successfully generalizing appropriate behavior…
    • In satisfying and rewarding ways…
    • Sometimes in manners simultaneously familiar and novel… Early prototype of Sophie, the networked book, from Institute for the Future of the Book
    • Often with great wit.
    • But sometimes, when our users have trouble using our systems, we try to fix the users. We treat them like broken formats.
    • The user is not broken. Toddler play area, NJ
    • Your system is broken until proven otherwise.
    • Roy Tennant’s “Five Clicks”
    • 5 clicks to get to a search box!!!
    • The OPAC is not the sun. The OPAC is at best a distant planet, every year moving farther from the orbit of its solar system.
    • Search results, Queens Library, lolita
    • Grokker search: lolita Concept for example courtesy of Robert McDonald, Florida State U.
    • The user is the sun. Clifton Park, NY
    • The user is the sun. Gwinnett Co., GA By way of Michael Casey, “Library Crunch”
    • The user is the sun. Soweto, South Africa
    • For that matter, the online user is not "remote.” You, the librarian, are remote, and it is your job to close that gap.
    • Amazon as Web 2.0 Done Right
    • Libvibe & YouTube
    • Wonderfully stentorian librarian voice delivering news via podcast
    • Free online video, many opportunities for outreach
    • More and more, your most passionate users will never meet you face to face. More and more, your most alienated users will never meet you face to face.
    • The Curse of Biblish It is easier for a camel to pass through the eye of a needle than to find a library website that is usable and friendly and provides services rather than talking about them in weird library jargon.
    • Your website is your ambassador to tomorrow's library funders. Far too many libraries put their list of resources inside their firewall— imagine if you shopped for groceries that way!
    • Information flows down the path of least resistance. If you block a tool the users want, users will go elsewhere to find it.
    • You cannot change the user, but you can transform the user experience to meet the user. Wireless classroom, NY
    • Coat closet transformed into laptop storage
    • The most significant help you can provide your users is to add value and meaning to the information experience, wherever it happens; defend their right to read; and then get out of the way.
    • We have wonderful third spaces that offer our users places where they can think and dream and experience information.
    • Is your library a place where people can dream?
    • Thanks to Moreover for their generous support!