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    Presentation Slides Presentation Slides Presentation Transcript

    • Buying on
    • eBay History
      • According to urban myth, eBay was founded by Pierre Omidyar for his girlfriend so she could have a way to trade Pez dispensers
      • 1995 - Pierre Omidyar creates eBay. AuctionWeb.com goes online
      • 1997 - eBay hits on the site spiked in the first quarter of the year, from 600,000 to more than 1 million. Site crashes were a daily occurance.
      • 1997 - AuctionWeb.com site name changed to eBay.com. First logo is created.
      • 1997-1998 - The eBay logo with the colorful letters we know today was chosen as the final logo for the company.
      • 1999 - EBay's site crashes for 22 hours. eBay's then 400 employees are ordered to call all eBay users to personally apologize.
      • 2000 – eBay has 1,927 full-time employees and 12 million registered users. By the end of 2000 the company has 22 million registered users.
      • 2004 – eBay grosses $3.3 billion in revenue
    • eBay History
    • eBay History
    • eBay History
    • eBay History
    • What is sold on eBay
      • Antiques
      • Art
      • Baby
      • Books
      • Business & Industrial
      • Cameras & Photo
      • Cars, Boats, Vehicles & Parts
      • Cell Phones
      • Clothing, Shoes & Accessories
      • Coins
      • Collectibles
      • Computers & Networking
      • Consumer Electronics
      • Crafts
      • Dolls & Bears
      • DVDs & Movies
      • Entertainment Memorabilia
      • Gift Certificates
      Health & Beauty Home & Garden Jewelry & Watches Music Musical Instruments Pottery & Glass Real Estate Specialty Services Sporting Goods Sports Mem, Cards & Fan Shop Stamps Tickets Toys & Hobbies Travel Video Games Everything Else
    • Weird Stuff
      • Grilled-cheese sandwich with the image of the Holy Mother sold for $28,000
      • Man who auctioned his forehead for advertising space sold for $37,375
      • Britney Spears' chewed gum sold for $263
      • U.S. Navy F/A-18A Hornet jet fighter sold for $9,000,000
      • Titan 1 ICBM Missile Base (decommissioned, don’t worry) sold for $778,080.02
    • What is not sold on eBay
      • Items that are illegal or that encourage illegal activity (banned weapons, drugs, etc.)
      • Items that are racially or ethnically inappropriate.
      • Services that are illegal, sexual in nature or that violate eBay’s User Agreement
      • Listings with counterfeit or bootleg items (counterfeits, replicas and unauthorized copies)
    • What you need
      • A valid e-mail address (if you use webmail you may need to give more information)
      • A credit card
      • Money to buy stuff
    • PayPal
      • Used to send and receive electronic payments
      • Primary form of payment for items on eBay
      • Must be registered separately from eBay
      • Two forms of accounts
        • Unverified: makes payments though a credit card
        • Verified: makes payments using direct deposit to a checking account
    • How does eBay work?
      • An eBay user posts an item for sale in an auction listing. The auction lasts several days
      • Another user does a search for the same or similar item and finds the listing.
      • The buyer inspects the listing, asks the seller questions through E-Mail or on eBay, checks the sellers feedback history, and eventually bids on the item.
      • Other buyers do the same and place higher bids
      • The auction ends and the winning buyer is sent an E-Mail notification with the total price of the item plus shipping and handling costs
    • How does eBay work?
      • The buyer pays for the item with PayPal, money order, check or credit card (if the seller accepts credit card).
      • The seller receives the payment in their PayPal account.
      • The seller ships the item to the buyer.
      • Once the buyer receives the item and it is to their satisfaction the buyer leaves good feedback to the seller.
      • The seller leaves good feedback to the buyer.
      • The transaction is complete.
    • eBay Terminology
      • Auctions: Item is open for buyers to place bids on until the listing end time.
      • Buy it Now: Item can be purchased immediately at a fixed price.
      • Reserve: Item will not sell below a certain price set by the seller.
      • NR: No Reserve.
      • Best Offer: Seller allows buyer ability to make offers on fixed price items which the buyer can then accept or deny.
    • Types of Listings
      • Auction
        • Usually lasts several days
        • Some have Buy it now
        • Some have Reserves
      • Fixed Price (Buy it Now)
        • Usually lasts several days
        • Some have make an offer
      • eBay Store
        • Usually last until purchased
        • Some have make an offer
    • Types of Payment
      • PayPal
        • The most widely used method
        • Can be paid with either credit card or direct deposit from checking
      • Money Order
        • Most sellers accept money orders, however it increases the time of a transaction
      • Personal Check
        • Few sellers accept strait personal checks because of the inherent risk of bounced checks
      • Cash
        • Only used for direct pickup. NEVER mail cash!!!
      • COD
        • Almost no seller accepts this unless they are directly delivering the item
      • Credit Card
        • Usually only large vendors accept credit card over the phone.
    • Types of Shipping Calculation
      • Fixed shipping
        • Seller will ship an item at a fixed price, regardless of destination or weight, using a specified carrier
      • Calculate shipping
        • Buyer can calculate shipping costs for multiple carriers by entering their Zip Code (only works in US)
      • Contact Seller
        • Seller and buyer negotiate shipping charges and methods
    • Feedback System
      • eBay employs a user driven feedback system as part of quality control.
      • Every user has a feedback given to them by both buyers and sellers for every successfully completed transaction.
      • The more good feedback a seller has, the safer they are to buy from (generally).
      • The more bad feedback a seller has, the more unsatisfied customers the seller has had.
    • eBay Live Demo…