eBay Process Manual
A Guide to Opening an eBay Account and Bidding on eBay Items
August 4, 2005
Table of Contents
I. Introduction Pg. 1
II. Processes Pg. 2
a. Registering for a New eBay Account Pg. 2
b. Searching and Bidding on Items Found on eBay Pg. 9
III. Conclusion Pg. 12
IV. Trouble Shooting Pg. 13
V. Frequently Asked Questions Pg. 13
VI. Technical Support Pg. 14
eBay is an internet site for people from all over to buy and sell products. There is
no limit to the amount of items one can find on eBay. Anything from collectors items to
garage sale junk. Anyone who has a computer and access to the internet can use eBay.
Some people rely on eBay as an easy way to get the majority of their shopping done for
birthdays, holidays, etc. To others, it is a resource to find items that one would not find
anywhere else. The owner of a product will set a price and if a person is interested in that
item, he places a bid. eBay is a reliable site and users have a place to post any bad
incidents they may have had with another member of eBay. For example, if one does not
pay for an item after winning the bid, one can report them to make other members aware
of this person and their reputation. Some sellers may have a particular way in which they
want to be paid or many go through Pay Pal which is a payment plan especially for eBay.
When one signs up to become a member the expectations are made clear regardless if one
is a buyer or seller. This keeps a respectable understanding between the seller and buyer.
a. Registering for a New eBay Account
Step 1: Open up Internet Explorer or any other web browser.
Figure 1. Internet Explorer
Step 2: Go to eBay.com by typing “http://ebay.com” in the address bar and then pressing
the enter key.
Figure 2. eBay website address
Step 3: At the eBay home page, click on the link that says “Register” near the top of the
Figure 3. Register Option (circled)
Step 4: Enter your information into all the required fields on the “Register Information”
Figure 4. eBay Registration Form
to acknowledge that you agree to the terms.
Figure 5. User Agreement
Step 6: Click on the Continue button at the bottom of the page to continue on to the next
step of the setup process.
Figure 6. User Agreement Continue button (circled)
Step 7: Select one of the suggested usernames or use something different by selecting the
“Create your own ID” box and typing your username in the box.
Figure 7. User ID selection
Step 8: On the next section of the page, type in your desired password in the “Create
Password” box and then re-enter it in the “Re-enter password” box for security reasons.
You must also choose a Secret question and its answer in case you ever forget your
Figure 8. Password Selection
Step 9: Click on the Continue button at the bottom of the page to continue on to the next
step of the registration process.
Figure 9. User ID and Password Continue (circled)
Step 10 (optional): If the User ID you selected has already been taken you will be taken
to a different “Choose User ID” page. You may either get eBay’s suggestions by typing
in some of your favorite things on the left side of the page, or by trying a different ID of
your own choice on the right side of the screen. You may return to this page once again
if your new choice is also taken.
Figure 10. User ID suggestion option
Step 11: You will then be taken to the final page in the registration process, which
directs you to check your email to complete the registration.
Figure 11. eBay Check Email
Step 12: You must then check your inbox of the email address you supplied eBay and
open the message titled “Complete Your eBay Registration”.
Figure 12. eBay email confirmation
Step 13: Click on the first link in the email to confirm your new account.
Figure 13. eBay Confirmation Website (circled)
Congratulations, you are now ready to begin buying and/or selling items on eBay!
b. Searching for and Bidding on Items Found on eBay
Now that you set up an account and are at the eBay homepage, let’s go through the
process in order to search for the item(s) you want and bid on them.
Step 1: On eBay’s home page, type in what you would like to search for in the blank
space as shown here.
Figure 14. eBay Search feild
Step 2: If there are too many results for your query and you would like to filter some
things out, you should try making your search query more specific. If you are
comfortable, you can use the advanced search function shown next to the search button to
exclude words that you do not want in your results; sort by location, price, currency or
Figure 15. eBay Adavanced Search
Step 3: Once you have found what you would like to bid on, click on the link. Once you
have reached the item you want, it is time for you to decide how high you are willing to
bid on this item. This is called your “max bid.” Make sure your “max bid” is more than
the current bid price listed, then once you are ready, click on the “Place Bid” button
towards the top of the screen, under the item price.
Figure 16. Place Bid Option
Step 4: On the next screen, enter your maximum bid in the small box and click continue.
Figure 17. Place Bid Screen
Step 5: This is the last and final step that locks in your bid for the item. This next screen
is a confirmation page just to make sure that you are sure about your bid. Click on the
“Confirm Bid” button to proceed with your bid.
Figure 18. Bid Confirmation
If your bid is successful, you should be greeted by a page that states that you are the high
bidder. eBay automatically bids for you (up to your maximum bid) in the case that
someone else bids. You will be notified via email if someone outbids you, or if you won
the auction. Congratulations, you just bid on your first eBay item!
eBay is an online auction website used by millions of people as a source to find an item
that they need or want. eBay has gained a reputation as a place to find anything from a
grilled cheese sandwich with an apparent image of the Virgin Mary on it, to an old
Mercedes convertible, to a teenage girl that will pretend to be your girlfriend for a fee.
Just about anything imaginable is available on eBay, and most of the users of eBay
believe that they got a good deal on their purchase. The creators of eBay have made it
easy to use and reliable, and that is why it is such a successful operation. The website
clearly labels everything and has straightforward steps, making it easy to use by anyone
from a young child to a 90-year old grandmother. eBay has become so thriving that there
are now stores where people can go to and, for a fee, have someone take care of the
whole selling process for them. With this process manual, a person brand new to eBay
should have no problem using the online auction website, and should be buying and
selling in no time.
IV. Troubleshooting Checklist
Problem Cause Solution
Cannot register The “Required Information” 1. Enter all information in
field was not filled out the “Required Information”
2. Username “Invalid” or 2. Select a username that is
“Already Exists.” unique, something besides
3. Password too short. 3. Choose a password at
least 6 characters in length.
Bid not accepted 1. You are not logged in. 1. Log in to eBay with your
username and password.
2. An invalid amount has 2. Place a bid that is higher
been entered than the current bid amount.
3. Listing has ended 3. Contact the seller or
search for another item.
V. Frequently Asked Questions
How do I retract a bid I’ve placed?
There are only three reasons why you can retract a bid:
1. You entered a wrong amount. (for example 99.99 instead of 9.99)
2. The description has been changed significantly, where you no longer want the
3. You cannot contact the seller by email or by phone.
To retract a bid, you must use the bid retraction form. On the form you must enter the
item number and choose from the above three reasons as they appear on the form as to
why you wish to retract your bid. Following the completion of this form your bid will be
In what forms can I pay the seller?
There are multiple ways you can pay the seller for your item:
• Paypal (credit card, e-check, etc.)
• Check or Money Order
• Cash (not recommended)
Paypal is the most widely used form of payment on eBay. Sellers will sometimes only
accept certain payment methods and display them on their auction page.
How do I protect myself as a buyer?
As a buyer at eBay, you should watch out for sellers with a low percentage rate of
positive feedback. Usually, a low amount of positive feedback is hint that he or she could
be a bad seller and should not be trusted. But, you should always make your own
Contact the seller before making a bid. If you do run into trouble, contact eBay and they
will do the investigation.
VI. Technical Support
For technical support use the following references
Support Member Email Addresses
Scott Brooks- firstname.lastname@example.org
William Huh- email@example.com
Jillian Leitch- firstname.lastname@example.org
Doug Petrick- email@example.com
Peter Solly- firstname.lastname@example.org
For even further help using eBay, visit the eBay Help website