Manages and distributes software applications to users over a WAN (such as the Internet). Software runs on the ASP’s servers, not the customers.
Digital subscriber line
Telecommunications network technology that uses existing twisted-pair cables (the telephone wiring in most homes) for high-speed connections, typically to the Internet
MIS in the Professions –Operations Management
Uses a purchasing/inventory management control software called Adaco.
Designed to assist businesses in the hospitality industry manage products that with high obsolescence as well as durable goods.
Streamlines information about purchases, inventory data, and COGS.
“ The Adaco System provides us with powerful purchasing functionality for 100% of the hotel requirements. The reporting capabilities allow us to track purchase orders, departmental costs and inventory turnover. Adaco is easy to use and is one of the major reasons for improved productivity and customer services in our hotel. Adaco helped us grow as a business, realized improved profitability, efficiency and strategic direction by connecting project activities to company financials.” — Christina Donath , Profit Improvement Manager Grand Hyatt Washington Washington Center, Washington, DC
E-commerce vs. E-business
E- commerce – the buying and selling of goods and services over the Internet
E- business – the conducting of business on the Internet, not only buying and selling, but also serving customers and collaborating with business partners
Most people use these terms interchangeably, which is usually OK
Why is e-business emerging now?
Take “now” in a broad sense
Two potential reasons
The two are not independent
What is convergence?
Coming together of various technologies
Technologies that have converged to enable e-business
Network access devices
PC speed and storage
Graphical user interface
Data compression (MP3)
The value of the technology increases with the addition of each new person using it.
When a technology hits “critical mass” it may pull other technologies along with it.
The ability of systems running in different operating environments to communicate and work together.
This is a critical issue in e-business
Standards are one way to achieve interoperability
(Use of translation software called middleware is another)
When everyone on a network uses the same standards, they can interoperate
Categories of E-business
How a company generates revenue
Architecture of the business – flow of goods/services
Description of benefits for entities involved
Sources of revenue
One of the biggest criticisms of “dot-coms” is the lack of viable business models
Without a solid business model, there’s little chance of survival
Business to Business
The largest category by far
Catalogue aggregators ( Sciquest )
Auction model ( IndiaMart Auction )
Market exchange model ( Chemconnect )
Barter model ( uBarter )
Business to Consumer
Electronic stores ( Road Runner Sports )
Traditional catalogue translated to the web
Clicks and bricks (aka clicks and mortar) ( Target )
Different levels of integration of web and store activities
On-line auctions ( uBid )
Electronic mall ( ChoiceMall )
Promotion and customer service sites ( Hewlett Packard )
Content and advertising sites ( Motley Fool )
Subscription models ( Wall Street Journal )
Clubs and communities ( Dixie Chicks )
Consumer to Consumer
Auctions and classifieds
eBay is a good example of C2C
They have done a good job of overcoming barriers to C2C e-business.
Meetings and buddy lists, discussion groups
Where is the “business”???
Government to Constituent
Information regarding services
Permits and licenses
Portals and “welcome mat” to visitors
Voting and governance
Impacts of E-business
Reduces cost of carrying out transactions
But, substitutes costs of building and maintaining the system
Can you point to examples of e-business increasing efficiency??
Email is more valuable if more people are using it