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  • 1. 101 ENGL 393 Team: Catherine Clarke Gregory Johnson Donnajeanne Liu Aman Mehra Due June 23, 2004
  • 2. Copyright © 1995-2004 eBay Inc. All Rights Reserved. Designated trademarks and brands are the property of their respective owners.
  • 3. Table of Contents Table of Figures...............................................................................................................................ii Introduction......................................................................................................................................1 What is eBay?..............................................................................................................................1 Required Materials:......................................................................................................................1 Safety Precaution.........................................................................................................................1 Troubleshooting Guide..................................................................................................................26 Index..............................................................................................................................................26 i
  • 4. Table of Figures ii
  • 5. Introduction What is eBay? eBay is an online auction that gives people the opportunity to buy and sell merchandise. Since this is a worldwide service provided online, there are no limited hours of operation and it is always available to anyone who wants to buy or sell products. Required Materials: Internet Access Email Account Credit Card OR Second E-mail Account Safety Precaution: Review the seller rating when considering a purchase. (higher rating better) 1
  • 6. Setting up an eBay Account Step 1 Go to the eBay home page at www.ebay.com Step 2 Click on the Register Now button (shown below in Figure 1). This opens the first registration screen. Figure 1 Registration Box on eBay Home Page 2
  • 7. Step 3 Enter your first name then move to the next field and enter your last name. (Figure 2) Continue this procedure until you have provided all of the requested information. When you reach the bottom, click Continue>. Figure 2 Personal Information Entry Screen Note: Do not include symbols, punctuation marks or spaces in your User ID. If you use one of these things in your User ID, the screen from Figure 2 will reappear with a message in red letters telling you to correct the field. Figure 3 is the options you have 3
  • 8. when the User ID you have chosen is already being used. Enter three favorite things and click the Suggest… button or try another User ID and click the Create… button. Figure 3 Select Another User ID Screen 4
  • 9. Step 4 Enter a credit/debit card number then click continue. OR Click the link “enter a different email.” (Figure 4) If you do not have an email address that fits the criteria listed you must enter credit/debit card information. Figure 4 Alternative to Entering a Credit Card Number 5
  • 10. Step 5 Read the User Agreement and the Privacy Policy; use the arrows on the right to scroll through each document. (Figure 5) If you agree to the conditions of the User Agreement and the Privacy Policy, click the select box for both “I am 18+ years old” and “I understand that…” Click the “I agree to these terms>” button to move to the next screen. Figure 5 Agreement to Terms Screen 6
  • 11. Step 6 Check your email at the address shown on the Confirm Your Email screen. (Figure 6) An example of the confirmation email you should have received is shown in Figure 7. Figure 6 Email Confirmation Screen You're almost done. To complete eBay registration, just click the link below: http://cgi4.ebay.com/ws1/eBayISAPI.dll?RegisterConfirmCode&email= &confirmcode=12705&itemid=0&bidqty=0&maxbid=default&makebidtype=0&uachoice=1&l agoonemorebid=0&ssPageName=ADME:R:RC:US:1 -------------------------------------------------------------- If the link above does not work, type in or copy and paste this link into your Web browser: http://pages.ebay.com/register Make sure you copy this link exactly and do not add extra spaces. Your confirmation code is: XXXXX If you need additional help, contact eBay's Customer Support by typing in or copying and pasting this link into your Web browser: http://pages.ebay.com/help/contact_inline/index.html Copyright © 1995-2004 eBay Inc. All Rights Reserved. Designated trademarks and brands are the property of their respective owners. eBay and the eBay logo are trademarks of eBay Inc. Figure 7 Sample Confirmation E-mail 7
  • 12. Step 7 Click on the link provided in the email and the screen shown in Figure 8 will appear. You may now purchase items on eBay. Figure 8 Completed Registration Screen 8
  • 13. Buying an Item Step 1 Go to website: www.ebay.com (Figure 1). Figure 1 eBay Welcome Page 9
  • 14. Step 2 a) Browse through categories in the drop-down menu listed under section 1, entitled “Find.” (Figure 2) Figure 2 Drop-down Menu Categories b) “Search feature,” (Figure 3), can be used being sure to include key words to narrow down search. Figure 3 Search Feature Alternative to Choosing Category A list of items is generated (Figure 4) and includes title, price, number of bids, and time left. List of items can be sorted by the amount of time left, or price. “Matching categories” link on the left-hand side can be used to narrow down search more. 10
  • 15. Figure 4 Search Results 11
  • 16. Step 3 Buy immediately at the specified price or place a bid to obtain the best possible price. These options are only available if the words “Buy it now” are displayed in the “bid” column. (Figure 5) Figure 5 Search Results Displaying Option to Buy Item Note: In addition to starting bid, current bid, and time left, seller information is provided and should be reviewed. The seller’s user ID, and rating based on other transactions, corresponding star, positive feedback percentage, and link to read comments are provided. If there is a “store” symbol, you have the option of clicking on this link to see what other items the seller has for sale. Pay Pal is eBay’s preferred method of payment. See figure 9 for more payment information. Item’s information (figure 6) and payment options (figure 7) are provided and should be reviewed. Figure 6 Item Information 12
  • 17. Figure 7 Payment Options Figure 8 Detailed Information on Item Figure 9 Detailed Payment Information Email questions to the seller via the link provided, prior to placing a bid. 13
  • 18. Step 4 Bid the maximum amount you are willing to pay. (Figure 11) Then eBay will bid incrementally only if there is a competing bidder and only up to your bid (a.k.a. “Proxy bidding”). The first time a bid is placed or “buy it now’ option in chosen, you will be asked to register. If you are outbid, (Figure 12) you will receive an email asking if you want to increase your bid. Or you will receive an email telling you that you have won. (Figure 13) Figure 10 Option to Bid on Item or Buy at Price Specified by Seller Figure 11 Bid is Placed on Item 14
  • 19. Figure 12 Sample E-mail Sent Indicating That Bidder Did Not “Win” Item Figure 13 Sample E-mail Indicating Bidder Has “Won” Item 15
  • 20. Step 5 View the “My eBay Page” which displays all activities. (Figure 14) Figure 14 Details on Item That Bidder Has Won 16
  • 21. Selling an Item Step 1 Go to www.ebay.com (Figure 1). Before you begin, it is a good idea to search the site to check out other users’ listings that are similar to the item you are selling to get some ideas about how to design your selling page and under what category to place your item. Figure 1 eBay Home Page Step 2 Click the “Sell” tab from the main page. Now you must register as an eBay seller. Even if you already have an eBay account, if this is your first time selling, you will need to provide credit card and checking account information. 17
  • 22. Step 3 Choose the selling format for your item (Figure 2). If your feedback rating is below 17, the only option you have is the traditional eBay auction, where the highest bidder wins. If you have a rating of 17 or higher, you also have the option to sell at a fixed price. This allows a buyer to instantly purchase your item at your specified price without having to worry about the auction process. After you select the option you want, click the “Continue” button to move to the next step. Figure 2 Choosing the Selling Format 18
  • 23. Step 4 Select a title and category for your item (Figure 3). You have a maximum of 45 characters, and no HTML, asterisks, or quotes are allowed. A truthful and explanatory title is very essential. It is not a good idea to use words like “Wow” or “Fantastic” in your title, as users usually don’t search for those words. You can add a subtitle for an extra 50 cents. Figure 3 Selecting a Title and Category 19
  • 24. Step 5 Write a description of your item (Figure 4). Make sure to list all the benefits, specifications, and parts included in the item. More details help your buyer to make an informed purchase and will give you an advantage over sellers who don't provide enough information. Notify if this item is new or used and if it is still under warranty, if applicable. You can also use HTML tags or the HTML Editor provided by the website. Figure 4 Describing Your Item 20
  • 25. Step 6 Define some more details (Figures 5-7) about the listing of your item, such as Duration, Start Time, Quantity and Price. You can also decide if you want a picture on your listing to further advertise your item. Figure 5 Item and Picture Details 21
  • 26. Figure 6 Item and Picture Details (cont.) Figure 7 Listing Options 22
  • 27. Step 7 Select your payment and shipping options (Figures 8 & 9). It is important to let the potential buyers know all costs, such as shipping insurance, up front so there will be no surprises later on in the process. Figure 8 Payment Options 23
  • 28. Figure 9 Shipping Options 24
  • 29. Step 8 Preview your listing and fees. If everything is to your liking, click the “Submit Listing” button at the bottom to complete the process. 25
  • 30. Troubleshooting Guide Problem Solution Can’t find On the eBay home page click “register” on the top menu bar “Register Now” button Didn’t get a Wait at least 24 hours then contact eBay at confirmation email http://pages.ebay.com/services/registration/reqtemppass/html to resend the email If you forget your Contact eBay at http://cgi4.ebay.com/ws1/ebayISAPI.dll? password ForgotYourPasswordShow to have them email your password To find items Follow the steps found at http://pages.ebay.com/help/find/questions/ being sold by a search-by-seller.html particular seller Want to see Directions found at http://pages.ebay.com/help/find/recently- recently viewed viewed.html items and searches If you forget your Contact eBay at http://cgi4.ebay.com/ws1/ebayISAPI.dll? User ID UseIdRecognizerShow to have them email your User ID Index A Account setup, 2 26
  • 31. Alternative to entering a credit card number, 4 Agreement to terms screen, 5 B Bid, 8 Bid is placed on item, 11 Buying an item, 7 But it now, 8, 11 C Choosing the selling format, 14 Confirm Your Email, 6 Corresponding star, 9 Costs Insurance, 19 Shipping, 19 Create, 3 D Describing your item, 16 Detailed information on item, 10 Detailed payment information, 10 Details on item that bidder has won, 13 Drop-down menu categories, 7 Duration, 17 E Email confirmation screen, 6 Enter a different email, 4 F Fees, 20 Find, 7 G H Home page (eBay), 14 HTML Editor, 16 HTML tags, 16 I “I agree to these terms…,” 5 Item information, 9 Item and picture details, 16, 17 27
  • 32. “I understand that…,” 5 J K L Listing, 20 Listing options, 18 M Matching categories, 8 My eBay Page, 13 N O Option to bid on item, 11 Option to buy at price specified by seller, 11 P Payment, 9 Payment options, 9, 19 Pay pal, 9 Personal information entry screen, 3 Positive feedback percentage, 9 Price, 17 Privacy policy, 5 Proxy bidding, 11 Q Quantity, 17 R Rating, 9 Registration box, 2 S Sample confirmation e-mail, 6 Sample e-mail Indicating that bidder did not “win” item, 12 Indicating that bidder has “won” item, 12 Search feature, 7 Alternative to choosing category, 8 Search results, 8 28
  • 33. Displaying option to buy item, 8 Select another user ID screen, 4 Selecting a title and category, 15 Sell, 14 Selling an item, 14 Setting up an account, 2 Shipping options, 19 Start time, 17 Store symbol, 9 Submit listing, 20 Suggest, 3 T U User agreement, 5 User ID, 3 V W Welcome page, 7 X Y Z 29