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E-Commerce Overview Prepared by Terry Morris Kappa Beta Delta Harper College 11/03/04
E-Commerce  Overview <ul><li>Agenda </li></ul><ul><ul><li>Describe E-Commerce </li></ul></ul><ul><ul><li>Demographics and ...
<ul><li>Take a few moments and jot down some phrases that come to mind when you think about e-commerce… </li></ul><ul><li>...
<ul><li>You may have thought about… </li></ul><ul><li>Shopping online </li></ul><ul><li>Purchasing online </li></ul><ul><l...
What is E-Commerce? <ul><li>Here is a formal definition… </li></ul><ul><li>The integration of communications, data managem...
Who is  Online? <ul><li>Quick Poll:  Raise your hand if you regularly use the Web. </li></ul>
Who is  Online? <ul><li>Per Pew Internet & American Life Project,  May-June 2004 Tracking Survey </li></ul><ul><ul><li>Wid...
Who Is  Buying Online? <ul><li>Quick Poll: </li></ul><ul><ul><li>Raise your hand if you have shopped or purchased online i...
<ul><li>http://www. pewinternet .org/trends/ UsageOverTime . xls </li></ul>
E-Commerce Benefits  for Consumers <ul><li>Convenience </li></ul><ul><li>Easier Comparison Shopping </li></ul><ul><li>Wide...
E-Commerce Risks for Consumers <ul><li>Possible Security Issues </li></ul><ul><li>Possible Privacy Issues </li></ul><ul><l...
E-Commerce Benefits  for Businesses <ul><li>Reduced Costs </li></ul><ul><li>Increased Customer Satisfaction </li></ul><ul>...
E-Commerce Risks for Businesses <ul><li>Need for a robust, reliable web site </li></ul><ul><li>Fraudulent transactions </l...
E-Commerce Business Models <ul><li>B2C – Business-to-Consumer </li></ul><ul><li>B2B – Business-to-Business </li></ul><ul><...
Dept. of Commerce Census Bureau Retail E-Commerce Stats <ul><li>Estimated Quarterly U.S. Retail E-commerce Sales: 4th Quar...
E-Commerce Statistics <ul><li>Source:Forrester Research as reported on  http://www. nua .com/surveys/ </li></ul>
E-Commerce  Projected Sales <ul><li>What’s next?  </li></ul><ul><li>Forrester Predicts: $230 Billion In 2008 </li></ul><ul...
Reasons  for Growth <ul><li>More consumers moving from dial up to broadband connections </li></ul><ul><li>Retailers improv...
The End <ul><li>Interested in E-Commerce? </li></ul><ul><li>Consider enrolling in: </li></ul><ul><li>CIS 218 E-Commerce De...
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  1. 1. E-Commerce Overview Prepared by Terry Morris Kappa Beta Delta Harper College 11/03/04
  2. 2. E-Commerce Overview <ul><li>Agenda </li></ul><ul><ul><li>Describe E-Commerce </li></ul></ul><ul><ul><li>Demographics and Statistics </li></ul></ul><ul><ul><ul><li>Who’s online? </li></ul></ul></ul><ul><ul><ul><li>Who’s buying online? </li></ul></ul></ul><ul><ul><li>Benefits and Risks of E-Commerce </li></ul></ul><ul><ul><li>E-Commerce Business Models </li></ul></ul><ul><ul><li>E-Commerce Retail Sales Statistics </li></ul></ul><ul><ul><li>E-Commerce Growth </li></ul></ul>
  3. 3. <ul><li>Take a few moments and jot down some phrases that come to mind when you think about e-commerce… </li></ul><ul><li>What does e-commerce mean to you? </li></ul>What is E-Commerce?
  4. 4. <ul><li>You may have thought about… </li></ul><ul><li>Shopping online </li></ul><ul><li>Purchasing online </li></ul><ul><li>Selling or bidding on eBay </li></ul><ul><li>Paying bills online </li></ul><ul><li>Banking online </li></ul><ul><li>E-Commerce provides these functions and many more. </li></ul>What is E-Commerce?
  5. 5. What is E-Commerce? <ul><li>Here is a formal definition… </li></ul><ul><li>The integration of communications, data management, and security technologies to allow individuals and organizations to exchange information related to the sale of goods and services. </li></ul><ul><li>Major functions of E-Commerce include: </li></ul><ul><ul><li>the buying of goods, </li></ul></ul><ul><ul><li>the selling of goods, and </li></ul></ul><ul><ul><li>performance of financial transactions on the Internet. </li></ul></ul>
  6. 6. Who is Online? <ul><li>Quick Poll: Raise your hand if you regularly use the Web. </li></ul>
  7. 7. Who is Online? <ul><li>Per Pew Internet & American Life Project, May-June 2004 Tracking Survey </li></ul><ul><ul><li>Wide range of ages, ethnicity, and income </li></ul></ul><ul><ul><li>61% of Women </li></ul></ul><ul><ul><li>66% of Men </li></ul></ul><ul><ul><li>78% of age 18-29 </li></ul></ul><ul><ul><li>74% of age 30-49 </li></ul></ul><ul><li>More statistics: http://www. pewinternet .org/trends/ DemographicsofInternetUsers . htm </li></ul>
  8. 8. Who Is Buying Online? <ul><li>Quick Poll: </li></ul><ul><ul><li>Raise your hand if you have shopped or purchased online in the last year. </li></ul></ul>
  9. 9. <ul><li>http://www. pewinternet .org/trends/ UsageOverTime . xls </li></ul>
  10. 10. E-Commerce Benefits for Consumers <ul><li>Convenience </li></ul><ul><li>Easier Comparison Shopping </li></ul><ul><li>Wider Selection of Goods </li></ul>
  11. 11. E-Commerce Risks for Consumers <ul><li>Possible Security Issues </li></ul><ul><li>Possible Privacy Issues </li></ul><ul><li>Purchasing from photos & descriptions </li></ul><ul><li>Possible difficulty with returns </li></ul>
  12. 12. E-Commerce Benefits for Businesses <ul><li>Reduced Costs </li></ul><ul><li>Increased Customer Satisfaction </li></ul><ul><li>More Effective Data Management </li></ul><ul><li>Potentially Higher Sales </li></ul>
  13. 13. E-Commerce Risks for Businesses <ul><li>Need for a robust, reliable web site </li></ul><ul><li>Fraudulent transactions </li></ul><ul><li>Customer reluctance to purchase online </li></ul><ul><li>Increased competition </li></ul>
  14. 14. E-Commerce Business Models <ul><li>B2C – Business-to-Consumer </li></ul><ul><li>B2B – Business-to-Business </li></ul><ul><li>C2C – Consumer-to-Consumer (eBay!) </li></ul><ul><li>B2G – Business-to-Government </li></ul>
  15. 15. Dept. of Commerce Census Bureau Retail E-Commerce Stats <ul><li>Estimated Quarterly U.S. Retail E-commerce Sales: 4th Quarter 1999– 2nd Quarter 2004 (Billions of dollars) </li></ul>http://www.census. gov / mrts /www/current.html
  16. 16. E-Commerce Statistics <ul><li>Source:Forrester Research as reported on http://www. nua .com/surveys/ </li></ul>
  17. 17. E-Commerce Projected Sales <ul><li>What’s next? </li></ul><ul><li>Forrester Predicts: $230 Billion In 2008 </li></ul><ul><ul><li>“ As online shopping attracts new consumers and entices existing shoppers to buy more, US online retail sales will reach nearly $230 billion in 2008, or 10% of total US retail sales.” </li></ul></ul><ul><li>http://www.forrester.com/ER/Research/Brief/Excerpt/0,1317,17217,00.html </li></ul>
  18. 18. Reasons for Growth <ul><li>More consumers moving from dial up to broadband connections </li></ul><ul><li>Retailers improving their coordination between online and in-store operations </li></ul><ul><li>M-Commerce (mobile / wireless) </li></ul><ul><li>http://www.internetweek.com/showArticle.jhtml?articleID=29116903 </li></ul>
  19. 19. The End <ul><li>Interested in E-Commerce? </li></ul><ul><li>Consider enrolling in: </li></ul><ul><li>CIS 218 E-Commerce Development </li></ul>
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