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    • E-Commerce Overview Prepared by Terry Morris Kappa Beta Delta Harper College 11/03/04
    • E-Commerce Overview
      • Agenda
        • Describe E-Commerce
        • Demographics and Statistics
          • Who’s online?
          • Who’s buying online?
        • Benefits and Risks of E-Commerce
        • E-Commerce Business Models
        • E-Commerce Retail Sales Statistics
        • E-Commerce Growth
      • Take a few moments and jot down some phrases that come to mind when you think about e-commerce…
      • What does e-commerce mean to you?
      What is E-Commerce?
      • You may have thought about…
      • Shopping online
      • Purchasing online
      • Selling or bidding on eBay
      • Paying bills online
      • Banking online
      • E-Commerce provides these functions and many more.
      What is E-Commerce?
    • What is E-Commerce?
      • Here is a formal definition…
      • The integration of communications, data management, and security technologies to allow individuals and organizations to exchange information related to the sale of goods and services.
      • Major functions of E-Commerce include:
        • the buying of goods,
        • the selling of goods, and
        • performance of financial transactions on the Internet.
    • Who is Online?
      • Quick Poll: Raise your hand if you regularly use the Web.
    • Who is Online?
      • Per Pew Internet & American Life Project, May-June 2004 Tracking Survey
        • Wide range of ages, ethnicity, and income
        • 61% of Women
        • 66% of Men
        • 78% of age 18-29
        • 74% of age 30-49
      • More statistics: http://www. pewinternet .org/trends/ DemographicsofInternetUsers . htm
    • Who Is Buying Online?
      • Quick Poll:
        • Raise your hand if you have shopped or purchased online in the last year.
      • http://www. pewinternet .org/trends/ UsageOverTime . xls
    • E-Commerce Benefits for Consumers
      • Convenience
      • Easier Comparison Shopping
      • Wider Selection of Goods
    • E-Commerce Risks for Consumers
      • Possible Security Issues
      • Possible Privacy Issues
      • Purchasing from photos & descriptions
      • Possible difficulty with returns
    • E-Commerce Benefits for Businesses
      • Reduced Costs
      • Increased Customer Satisfaction
      • More Effective Data Management
      • Potentially Higher Sales
    • E-Commerce Risks for Businesses
      • Need for a robust, reliable web site
      • Fraudulent transactions
      • Customer reluctance to purchase online
      • Increased competition
    • E-Commerce Business Models
      • B2C – Business-to-Consumer
      • B2B – Business-to-Business
      • C2C – Consumer-to-Consumer (eBay!)
      • B2G – Business-to-Government
    • Dept. of Commerce Census Bureau Retail E-Commerce Stats
      • Estimated Quarterly U.S. Retail E-commerce Sales: 4th Quarter 1999– 2nd Quarter 2004 (Billions of dollars)
      http://www.census. gov / mrts /www/current.html
    • E-Commerce Statistics
      • Source:Forrester Research as reported on http://www. nua .com/surveys/
    • E-Commerce Projected Sales
      • What’s next?
      • Forrester Predicts: $230 Billion In 2008
        • “ As online shopping attracts new consumers and entices existing shoppers to buy more, US online retail sales will reach nearly $230 billion in 2008, or 10% of total US retail sales.”
    • Reasons for Growth
      • More consumers moving from dial up to broadband connections
      • Retailers improving their coordination between online and in-store operations
      • M-Commerce (mobile / wireless)
    • The End
      • Interested in E-Commerce?
      • Consider enrolling in:
      • CIS 218 E-Commerce Development