Chapter 8, Electronic Commerce, describes how e-commerce works, as well as the accompanying challenges. After studying chapter 8, you should be able to address the learning objectives described in the next 2 slides.
E-commerce is a new way to do business and has associated benefits and problems. Because of its growing use in business, it is important to understand how e-commerce works and what its advantages and challenges are.
A number of technology infrastructure components must be carefully integrated for successful e-commerce.
E-commerce involves conducting business transactions using computers and telecommunications networks. E-commerce generally results in streamlined work processes and is a product from reengineering efforts. The major form of e-commerce is business-to-business, or B2B, e-commerce involving organizations conducting transactions electronically with one another. For example, a car manufacturer may order supplies electronically from its suppliers. In business-to-consumer e-commerce (B2C), individuals deal directly with a business. For example, you can order a PC directly from Dell or Gateway using their websites. Paper-based business processes are ideal candidates for e-commerce, since often businesses can see huge savings and efficiencies by using e-commerce. New e-commerce business models are emerging on the Internet.
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