Innovative Solutions. World Class Support.
SHI: Who We Are
Since 1989, SHI has transformed itself from a $1 million reseller into a $3 billion+ global provider of information
technology products and services. Dynamic, scalable, innovative solutions delivered with world-class customer
support have made SHI the complete IT solution provider it is today. Our dramatic growth is completely organic and
our customers remain SHI’s most loyal and ardent supporters. For each of the last 19 years, SHI has maintained a
customer-retention rate of over 99% - the highest in the industry. We continue to receive the highest of customer
satisfaction ratings because we deliver:
Global Reach with Local Presence and Support
A history of growth
Although our World Headquarters is in Piscataway,
N.J., SHI’s Account Executives support their clients
locally from offices throughout the U.S., Canada,
the U.K., France and Hong Kong. SHI’s dedicated,
local account teams are available to meet face-to-
face with your end-users to understand their unique
IT requirements and quickly deliver an efficient
and correct solution. The client account teams are
supported internally by a highly-decorated, highly-
trained staff of software volume licensing experts,
hardware procurement specialists and IT professional
services personnel who make up the industry’s most
tenured operations support staff.
Enterprise Experience, Tools and Resources
More Fortune 100 companies have selected SHI as
their primary IT supplier than any other Value-Added
Reseller. SHI is uniquely positioned to share our
experience and expertise in best-in-class business
practices with regards to IT product acquisition,
1991 1993 1995 1997 1999 2001 2003 2005 2007*
deployment, maintenance and support services.
*Sales and transaction volume supported; audited ﬁnancials available upon request
Significant and Measurable Cost-Savings
Since our inception in 1989, SHI has maintained the lowest overhead cost structure of any of our competitors.
As a privately-held company with the highest levels of productivity and operational efficiency, we have been able
to pass on cost-savings directly to our customers and help them recognize it in a way that has real meaning to
Contact your SHI Account Executive and see what a long-term partnership with the leader in IT software, hardware
and integrated services can do for your organization, today!
Industry Leadership: Top Private Info-Tech Companies
SHI has been recognized by BusinessWeek as one of the 10 Largest Privately-held
Technology Companies in the United States.
The Leader in Software Licensing
When it comes to implementing and managing software licensing solutions,
nobody does it better than SHI. Our software procurement consulting
services and a host of Software Asset Management (SAM) tools make it
easy for our customers to choose and manage the licensing programs that
are right for them. Today SHI is the number one enterprise software advisor
to the largest of global enterprises.
Our Licensing Department is staffed with manufacturer-dedicated and
certified experts who assist our Account Executives in recommending and
supporting the volume-license program that most effectively suits your
organization’s IT landscape.
#1 Enterprise Software Advisor
to the Largest Global Enterprises
The Leader in
Additional License & Program Management Services
Software Asset Management (SAM) – Web-based tools that ensure each
customer’s assets are optimized at every stage of the product lifecycle
through software inventory tracking, license redeployment and allocation.
Electronic Software Distribution (ESD) – Software can be immediately
delivered where and when it is needed.
Implementation Services – SHI’s consultants can assist in the planning,
design, implementation and/or upgrade of your software applications.
Enterprise Education, Reporting and Tracking – Providing accurate, up-
to-date volume license program information and helping you communicate
it with the necessary individuals within your organization.
Hardware Procurement and Deployment
At SHI, we provide our customers with the expert advice needed to select,
acquire, configure and install the hardware and peripheral products needed
to deliver the best overall solution to their organizations.
Within our 140,000 square foot state-of-the-art Integration Center we offer
any number of value-added services that simplify the hardware procurement
and deployment process, including:
Image Management Services
Asset Tagging and Serial Number Capture
Server Rack and Stack
Software Assessment and Planning
Our dedicated sales and special project teams work directly with client
personnel to ensure that configurations are done precisely to the customer’s
specifications. Whether our customers’ systems are configured by us or
pre-configured by the manufacturer, we offer on-site system installation and
testing as additional services.
Our Configuration Center
Our static-free, climate-controlled
facility houses more than 500
build stations from which we can
image and configure up to 2,500
customized systems a day. With
a warehouse that can stock up to
15,000 systems at any given time,
our skilled technicians can handle
both individual configurations
and large-scale roll-outs.
Keeping Our Customers Satisfied!
It is SHI’s policy to meet or exceed our customers’
expectations by ensuring correct, timely and accurate
delivery of the products and services we offer. Our
ISO 9001:2000 registration guarantees our processes
and operations have met the ISO international
requirements for quality.
SHI offers a full suite of services designed to maximize the value of our customers’ IT investments. From
product implementation through lifecycle support and asset retirement services, SHI has the ability to
support every stage of the technology lifecycle.
In developing solutions that meet our clients’ needs, SHI understands the importance of focusing on the
process, tools, and information needed to successfully manage a comprehensive solution.
E-Commerce tool integration Configuration
Project Planning & Consulting Image Management
Pre-Sales Technical Design & Support On-site Installation
retire remove Warranty and Repair
End of Life Services Management
Asset Retirement and Disposal Lease End Management
Hardware Resale Hardware Redeployment
Software Redeployment Employee Purchase Program
E-Commerce and Procurement Integration
SHI is an undisputed leader in e-commerce tools and technology. For over a decade, we’ve provided innovative
technology solutions to help our customers drive down the cost of IT acquisition, lower processing costs,
and provide superior visibility to their IT spend. No other supplier can match SHI’s ability to customize and
integrate our tools with your strategic platforms of procurement, asset management and payment solutions
so that they match the way you want to do business.
When it comes to supporting an IT environment, one size DOES NOT fit all. That’s why we offer our customers
a choice of two e-commerce platforms – SHI.com and the SHI Procurement System (SHIPS).
SHI.com or SHIDirect.com combines the easy use of a consumer-oriented site with the power of
a leading B2B platform. It provides end-users with a managed catalog that supports the technology
decisions and volume purchasing agreements unique to your organization. Users can also access
inventory levels, check the status of pending orders and track their usage through asset management
tools and reporting.
SHIPS offers larger customers additional customization that can include features such as multilingual
support, approval routing, integration to customers’ advanced procurement platforms and custom
hardware configuration tools. SHIPS also gives you the ability to define the content and the terminology
that appears on the page so that it aligns with the way you choose to work.
Advanced Integration to your Systems
SHI understands that in today’s world, you need your systems to work together.
SHI’s tools have been designed from the ground-up to integrate with your
other strategic platforms, such as procurement systems, asset management
solutions and helpdesk ticketing systems.
We support a variety of tools and technologies for integrating our systems
with yours, including: cXML, OCI, Rosetta Net and EDI. We’ve used these
to provide integrations with leading e-procurement platforms, such as Ariba,
Oracle, SAP and PeopleSoft, either connecting directly with our customers or
working through supplier networks or marketplaces such as the Ariba Supplier
Network, Oracle Exchange, Pantellos or SciQuest.
We can also integrate to your own locally developed solutions, using XML,
EDI, text files, email based processes, BizTalk, SAML, and more!
SHI: Distribution Centers
SHI: Office Locations
SHI Headquarters United Kingdom SHI Corporate Call Center
33 Knightsbridge Road Ground floor Avebury House 1301 South Mo-Pac Expressway
Piscataway, NJ 08854 201 - 249 Avebury Boulevard Suite 375
Milton Keynes Austin, TX 78746
888-235-3871 • SHIDirect.com
Buckinghamshire, MK9 1AU 888-235-3871 • SHIDirect.com
SHI Canada, ULC Tel: +44 (0) 1908 300 370
Fax: +44 (0) 1908 394 756
SHI Corporate Offices
4950 Yonge St, Suite 2200
Toronto, ON M2N 6K1 Austin, TX
888-235-3871 • SHIDirect.ca San Francisco, CA
San Diego, CA
Canadian Sales Offices El Segundo, CA
23 rue Balzac Houston, TX
75008, Paris Tempe, AZ
Moncton Montreal France Atlanta, GA
Tel: +33 (0) 1 53 53 67 67 Philadelphia, PA
Fax: +33 (0) 1 53 53 67 00 Chicago, IL
Email: firstname.lastname@example.org Seattle, WA
www.europe.shi.com Piscataway, NJ
Asian/Pacific Sales Office Boston, MA
Suite 601, 6/F, New World Tower St. Louis, MO
16-18 Queen’s Road Central, Indianapolis, IN
Central, HK Dallas, TX
HONG KONG Toronto, ON
Tel: +852 2153-3200
Fax: +852 2153-9883