SHI Overview


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SHI Overview

  1. 1. software.hardware.integration Innovative Solutions. World Class Support.
  2. 2. SHI: Who We Are Since 1989, SHI has transformed itself from a $1 million reseller into a $3 billion+ global provider of information technology products and services. Dynamic, scalable, innovative solutions delivered with world-class customer support have made SHI the complete IT solution provider it is today. Our dramatic growth is completely organic and our customers remain SHI’s most loyal and ardent supporters. For each of the last 19 years, SHI has maintained a customer-retention rate of over 99% - the highest in the industry. We continue to receive the highest of customer satisfaction ratings because we deliver: Global Reach with Local Presence and Support A history of growth Although our World Headquarters is in Piscataway, $3,200,000,000 N.J., SHI’s Account Executives support their clients 3,000,000,000 locally from offices throughout the U.S., Canada, the U.K., France and Hong Kong. SHI’s dedicated, 2,800,000,000 local account teams are available to meet face-to- GAAP Revenue 2,600,000,000 face with your end-users to understand their unique Imputed Revenue 2,400,000,000 IT requirements and quickly deliver an efficient 2,200,000,000 and correct solution. The client account teams are 2,000,000,000 supported internally by a highly-decorated, highly- 1,800,000,000 trained staff of software volume licensing experts, 1,600,000,000 hardware procurement specialists and IT professional services personnel who make up the industry’s most 1,400,000,000 tenured operations support staff. 1,200,000,000 1,000,000,000 Enterprise Experience, Tools and Resources 800,000,000 600,000,000 More Fortune 100 companies have selected SHI as their primary IT supplier than any other Value-Added 400,000,000 Reseller. SHI is uniquely positioned to share our 200,000,000 experience and expertise in best-in-class business 0 practices with regards to IT product acquisition, 1991 1993 1995 1997 1999 2001 2003 2005 2007* deployment, maintenance and support services. *Sales and transaction volume supported; audited financials available upon request Significant and Measurable Cost-Savings Since our inception in 1989, SHI has maintained the lowest overhead cost structure of any of our competitors. As a privately-held company with the highest levels of productivity and operational efficiency, we have been able to pass on cost-savings directly to our customers and help them recognize it in a way that has real meaning to their stakeholders. Contact your SHI Account Executive and see what a long-term partnership with the leader in IT software, hardware and integrated services can do for your organization, today! Industry Leadership: Top Private Info-Tech Companies SHI has been recognized by BusinessWeek as one of the 10 Largest Privately-held Technology Companies in the United States.
  3. 3. The Leader in Software Licensing When it comes to implementing and managing software licensing solutions, nobody does it better than SHI. Our software procurement consulting services and a host of Software Asset Management (SAM) tools make it easy for our customers to choose and manage the licensing programs that are right for them. Today SHI is the number one enterprise software advisor to the largest of global enterprises. Our Licensing Department is staffed with manufacturer-dedicated and certified experts who assist our Account Executives in recommending and supporting the volume-license program that most effectively suits your organization’s IT landscape. #1 Enterprise Software Advisor to the Largest Global Enterprises Adobe CA Corel Software Licensing The Leader in IBM McAfee Microsoft Novell Symantec Additional License & Program Management Services  Software Asset Management (SAM) – Web-based tools that ensure each customer’s assets are optimized at every stage of the product lifecycle through software inventory tracking, license redeployment and allocation.  Electronic Software Distribution (ESD) – Software can be immediately delivered where and when it is needed.  Implementation Services – SHI’s consultants can assist in the planning, design, implementation and/or upgrade of your software applications.  Enterprise Education, Reporting and Tracking – Providing accurate, up- to-date volume license program information and helping you communicate it with the necessary individuals within your organization.
  4. 4. Hardware Procurement and Deployment At SHI, we provide our customers with the expert advice needed to select, acquire, configure and install the hardware and peripheral products needed to deliver the best overall solution to their organizations. Within our 140,000 square foot state-of-the-art Integration Center we offer any number of value-added services that simplify the hardware procurement and deployment process, including:  Custom Configurations  Inventory Management  Image Management Services  Asset Tagging and Serial Number Capture  Server Rack and Stack  Software Assessment and Planning Our dedicated sales and special project teams work directly with client personnel to ensure that configurations are done precisely to the customer’s specifications. Whether our customers’ systems are configured by us or pre-configured by the manufacturer, we offer on-site system installation and testing as additional services. Our Configuration Center Our static-free, climate-controlled facility houses more than 500 build stations from which we can image and configure up to 2,500 customized systems a day. With a warehouse that can stock up to 15,000 systems at any given time, our skilled technicians can handle both individual configurations and large-scale roll-outs. Keeping Our Customers Satisfied! It is SHI’s policy to meet or exceed our customers’ expectations by ensuring correct, timely and accurate delivery of the products and services we offer. Our ISO 9001:2000 registration guarantees our processes and operations have met the ISO international requirements for quality.
  5. 5. Integrated Services SHI offers a full suite of services designed to maximize the value of our customers’ IT investments. From product implementation through lifecycle support and asset retirement services, SHI has the ability to support every stage of the technology lifecycle. In developing solutions that meet our clients’ needs, SHI understands the importance of focusing on the process, tools, and information needed to successfully manage a comprehensive solution. Acquisition Services  Procurement Outsourcing Deployment Services  Contract Management  E-Commerce tool integration  Configuration  Project Planning & Consulting  Image Management  Pre-Sales Technical Design & Support  On-site Installation  Staff Augmentation  Project Management acquire deploy PROCESS support recover TOOLS INFO Integrated Services Hardware and Support Services  Break Fix retire remove  Warranty and Repair Services  Helpdesk Support  Managed Services  Software Asset End of Life Services Management  Desktop Support  Asset Retirement and Disposal  Lease End Management Services  Hardware Resale  Hardware Redeployment  Software Redeployment  Employee Purchase Program
  6. 6. E-Commerce and Procurement Integration SHI is an undisputed leader in e-commerce tools and technology. For over a decade, we’ve provided innovative technology solutions to help our customers drive down the cost of IT acquisition, lower processing costs, and provide superior visibility to their IT spend. No other supplier can match SHI’s ability to customize and integrate our tools with your strategic platforms of procurement, asset management and payment solutions so that they match the way you want to do business. E-Commerce Platforms When it comes to supporting an IT environment, one size DOES NOT fit all. That’s why we offer our customers a choice of two e-commerce platforms – and the SHI Procurement System (SHIPS).  or combines the easy use of a consumer-oriented site with the power of a leading B2B platform. It provides end-users with a managed catalog that supports the technology decisions and volume purchasing agreements unique to your organization. Users can also access inventory levels, check the status of pending orders and track their usage through asset management tools and reporting.  SHIPS offers larger customers additional customization that can include features such as multilingual support, approval routing, integration to customers’ advanced procurement platforms and custom hardware configuration tools. SHIPS also gives you the ability to define the content and the terminology that appears on the page so that it aligns with the way you choose to work. Advanced Integration to your Systems SHI understands that in today’s world, you need your systems to work together. SHI’s tools have been designed from the ground-up to integrate with your other strategic platforms, such as procurement systems, asset management solutions and helpdesk ticketing systems. We support a variety of tools and technologies for integrating our systems with yours, including: cXML, OCI, Rosetta Net and EDI. We’ve used these to provide integrations with leading e-procurement platforms, such as Ariba, Oracle, SAP and PeopleSoft, either connecting directly with our customers or working through supplier networks or marketplaces such as the Ariba Supplier Network, Oracle Exchange, Pantellos or SciQuest. We can also integrate to your own locally developed solutions, using XML, EDI, text files, email based processes, BizTalk, SAML, and more!
  7. 7. SHI: Distribution Centers SHI: Office Locations SHI Headquarters United Kingdom SHI Corporate Call Center 33 Knightsbridge Road Ground floor Avebury House 1301 South Mo-Pac Expressway Piscataway, NJ 08854 201 - 249 Avebury Boulevard Suite 375 Milton Keynes Austin, TX 78746 888-235-3871 • Buckinghamshire, MK9 1AU 888-235-3871 • SHI Canada, ULC Tel: +44 (0) 1908 300 370 Fax: +44 (0) 1908 394 756 SHI Corporate Offices 4950 Yonge St, Suite 2200 Email: Toronto, ON M2N 6K1  Austin, TX 888-235-3871 •  San Francisco, CA  San Diego, CA France Canadian Sales Offices  El Segundo, CA 23 rue Balzac  Houston, TX  Calgary  London 75008, Paris  Tempe, AZ  Moncton  Montreal France  Atlanta, GA  Quebec  Ottawa Tel: +33 (0) 1 53 53 67 67  Philadelphia, PA  Toronto  Vancouver Fax: +33 (0) 1 53 53 67 00  Chicago, IL Email:  Seattle, WA  Piscataway, NJ  Herndon, VA Asian/Pacific Sales Office  Boston, MA Suite 601, 6/F, New World Tower  St. Louis, MO 16-18 Queen’s Road Central,  Indianapolis, IN E-Commerce and Central, HK  Dallas, TX Integration HONG KONG  Toronto, ON  Vancouver, BC Tel: +852 2153-3200  Calgary, AB Fax: +852 2153-9883
  8. 8. SHI = Software+Hardware+Integration 08/08 C