Iug2009 Discovery Delivery
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Iug2009 Discovery Delivery






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  • This session will provide an introduction to Encore, showcase methods of better serving patrons even in the absence of a librarian, and illustrate how metadata from the ILS & MARC records can come together with other technology & services to improve satisfaction & use of resources. We'll look at how online interfaces can provide a form of "reference interview" where good design and ambient findability can steer users toward the answers they seek. Also covered will be ways librarians can improve their metadata and system configuration to improve the user experience and resolve issues. If time permits there will be group discussion on collecting & using patron feedback and on conducting usability studies.

Iug2009 Discovery Delivery Iug2009 Discovery Delivery Presentation Transcript

  • Betsy Graham (E11), Rice Majors (P10) Discovery and Delivery Using Encore to Increase Patron Success May 17 - 20, 2009
  • Encore
    • New Discovery Client
    • Drill-down, find what you need
    • Modern technologies
    • Flexibility without staff time investment
    • It’s all right here …
  • It’s all right here -- Encore
  • It’s all right here!
    • Designed for users:
    • Users want a single starting point.
    • The breadth of resources should be clear and it should be easy to zoom in.
    • Where to go from here should be obvious.
    • Combining accurate search retrieval with serendipitous discovery.
  • Proven User Experience
    • Extensive testing with real users
    • Feedback from librarians & patrons informs iterative development
    • Large user experience design team
    • Focus on ease-of-use
  • Encore: More to discover!
    • Saving patron time by bringing resources together
    • Empowering them to work effectively with results using skills they already have
    • Showing pathways to additional resources available beyond the library
    • Creating opportunities for personalized interaction and community participation
  • Making patrons successful
    • Provide smart tools
    • Observe how they are used
    • Identify roadblocks & opportunities
    • Iterate & improve
    • Make it great and Keep it in motion!
  • Rapid, iterative development and the partnership approach Design Planning Evaluation Design Code/Test Release
  • Did you mean?
  • Enhanced content from professional providers such as Content Caf é
  • Save to My Lists
  • INN-Reach results preview on local Encore systems
  • Encore for central INN-Reach systems
  • Context-sensitive linking with WebBridge/Pathfinder Pro
  • Research Pro in Encore
  • Research Pro
  • Smart handling of complexity: split coverage links in ERM resources
  • Program Registration
  • My Encore
  • Community Voices
    • Ratings - free feature in WebPAC Pro!
    • Community Reviews - optional add-on
    • Community Tagging - free feature in Encore 2.0+
    • Remember that librarians are part of the community too: encourage activity from patrons, faculty, staff & other stakeholders.
  • Ratings
  • Reviews
  • Community Tags
  • Tags to create special collections: Ethics Center at UNL
  • Searching by tag
  • Encore Harvesting Services
  • New design option
  • New design option
  • Measuring Success
    • Collecting patron feedback (Surveymonkey.com is very popular)
    • Measuring activity with Google Analytics
    • Sharing what you learn: Use the EncoreDirect Forum to share what you’ve learned
  • Success is in the numbers
    • Over 120 Encore systems worldwide
    • 71 sites with Community Reviews
    • 9 Harvesting partner libraries harvesting 20 unique databases
    • Working on 4 th version
  • Thank You May 17 - 20, 2009