Benefits of Click to Call for Small Businesses Powered by www.impigertech.com

Facts about Online Shoppers 40% customers do online research and buy online 60% do research online and buy offline 96% of customers say the quality of customer service will affect their purchase decisions in future

40% customers do online research and buy online

60% do research online and buy offline

96% of customers say the quality of customer service will affect their purchase decisions in future

Challenges for ecommerce sites Only 2% of online visitors are converted into customers More than 70% of all online shopping carts are abandoned - Emarketer Attention spans on internet are very small A small percentage of customers use 1800 numbers Customers hate the long wait times over phone Competitor’s website is only a click away

Only 2% of online visitors are converted into customers

More than 70% of all online shopping carts are abandoned

- Emarketer

Attention spans on internet are very small

A small percentage of customers use 1800 numbers

Customers hate the long wait times over phone

Competitor’s website is only a click away

Benefits of Click to Call Quick conversion of website visitor into customer Improves percentage of website conversions Enhances quality of customer experience Seamless integration of customer experience across multi-channels Cuts down time to seek info to aid decisions Saves time by routing customer to specific vendor

Quick conversion of website visitor into customer

Improves percentage of website conversions

Enhances quality of customer experience

Seamless integration of customer experience across multi-channels

Cuts down time to seek info to aid decisions

Saves time by routing customer to specific vendor

Features of Click to Call Support for VOIP and traditional PSTN call Easy management, branding and configuration User friendly Developer API’s for easy integration Intelligent routing based on Agent availability, location and time Email notification of visitor contact details Plays recorded ‘voice prompts’ if agents are busy Verify mobile phone users thru SMS and then connect

Support for VOIP and traditional PSTN call

Easy management, branding and configuration

User friendly Developer API’s for easy integration

Intelligent routing based on Agent availability, location and time

Email notification of visitor contact details

Plays recorded ‘voice prompts’ if agents are busy

Verify mobile phone users thru SMS and then connect

What does Research say? 10% of online visitors are converted with click to call 20% increase in customer engagement when click to call is used - Jupiter Survey

10% of online visitors are converted with click to call

20% increase in customer engagement when click to call is used

- Jupiter Survey

Is it easy to plug on my site? You don’t have to be a techie to do it Using this is kids play, just sign in, you’ll get an api Customize it with your logo Fill in the landline/ mobile phone numbers of your agents Paste it on your product or services pages Preferably next to price info Voila! You’re ready to talk to website visitors

You don’t have to be a techie to do it

Using this is kids play, just sign in, you’ll get an api

Customize it with your logo

Fill in the landline/ mobile phone numbers of your agents

Paste it on your product or services pages

Preferably next to price info

Voila! You’re ready to talk to website visitors

Does it capture lead info? Customer’s name, country and phone number Date and time of calls Number of minutes agent engaged customer Agentwise information to understand effectiveness Customer call schedules are also available

Customer’s name, country and phone number

Date and time of calls

Number of minutes agent engaged customer

Agentwise information to understand effectiveness

Customer call schedules are also available

Can it verify user with SMS code SMS verification can be done to authenticate genuine users who seek information This can prevent crank callers from misusing click to call For landlines, a code can be generated using IVRS

SMS verification can be done to authenticate genuine users who seek information

This can prevent crank callers from misusing click to call

For landlines, a code can be generated using IVRS

Where can I use Click to Call? On your website Paid search engine or banner campaigns Email campaigns Pdf downloads Newsletters

On your website

Paid search engine or banner campaigns

Email campaigns

Pdf downloads

Newsletters

For more information on how Click to Call can be implemented for your site, visit www.easycallnow.com