Why Small Businesses should use Click to Call on their sites?

Benefits of Click to Call for Small Businesses Powered by www.impigertech.com

Facts about Online Shoppers
40% customers do online research and buy online
60% do research online and buy offline
96% of customers say the quality of customer service will affect their purchase decisions in future

Challenges for ecommerce sites
Only 2% of online visitors are converted into customers
More than 70% of all online shopping carts are abandoned
- Emarketer
Attention spans on internet are very small
A small percentage of customers use 1800 numbers
Customers hate the long wait times over phone
Competitor’s website is only a click away

Benefits of Click to Call
Quick conversion of website visitor into customer
Improves percentage of website conversions
Enhances quality of customer experience
Seamless integration of customer experience across multi-channels
Cuts down time to seek info to aid decisions
Saves time by routing customer to specific vendor

Features of Click to Call
Support for VOIP and traditional PSTN call
Easy management, branding and configuration
User friendly Developer API’s for easy integration
Intelligent routing based on Agent availability, location and time
Email notification of visitor contact details
Plays recorded ‘voice prompts’ if agents are busy
Verify mobile phone users thru SMS and then connect

What does Research say?
10% of online visitors are converted with click to call
20% increase in customer engagement when click to call is used
- Jupiter Survey

Is it easy to plug on my site?
You don’t have to be a techie to do it
Using this is kids play, just sign in, you’ll get an api
Customize it with your logo
Fill in the landline/ mobile phone numbers of your agents
Paste it on your product or services pages
Preferably next to price info
Voila! You’re ready to talk to website visitors

Does it capture lead info?
Customer’s name, country and phone number
Date and time of calls
Number of minutes agent engaged customer
Agentwise information to understand effectiveness
Customer call schedules are also available

Can it verify user with SMS code
SMS verification can be done to authenticate genuine users who seek information
This can prevent crank callers from misusing click to call
For landlines, a code can be generated using IVRS

Where can I use Click to Call?
On your website
Paid search engine or banner campaigns
Email campaigns
Pdf downloads
Newsletters

For more information on how Click to Call can be implemented for your site, visit www.easycallnow.com

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Why Small Businesses should use Click to Call on their sites?

by Impiger Technologies on Aug 21, 2009

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Why Small Businesses should use Click to Call on their sites? — Presentation Transcript