Train the Trainer Laurence Yap For ERT Team, Komag

Introduction Objectives Equip your in preparation training sessions End results Know adult learning process Learn to prepare before training Know how to write lesson plan Facilitate discussion Demonstration effectively Interact well with audience

Objectives

Equip your in preparation training sessions

End results

Know adult learning process

Learn to prepare before training

Know how to write lesson plan

Facilitate discussion

Demonstration effectively

Interact well with audience

Outline: Part A: Preparation 1. Preparation 1.1 adult learning 1.2 teacher vs instructor 1.3 create a checklist 1.4 sample outline 1.5 motivate your audience 1.6 create lesson plan

1. Preparation

1.1 adult learning

1.2 teacher vs instructor

1.3 create a checklist

1.4 sample outline

1.5 motivate your audience

1.6 create lesson plan

Outline Part B: Training 2 Introduction 2.1 Gain attention 2.2 Aims 2.3 Transition 2.4 Overview 3 Explain 3.1 Delivery skills 3.2 Use of multimedia

2 Introduction

2.1 Gain attention

2.2 Aims

2.3 Transition

2.4 Overview

3 Explain

3.1 Delivery skills

3.2 Use of multimedia

4 Discussion and feedback 4.1 facilitation Skills 5 Demonstration 5.1 Demo training 6 Summary and closing

4 Discussion and feedback

4.1 facilitation Skills

5 Demonstration

5.1 Demo training

6 Summary and closing

1.1 Adult learning Learn by doing Learn by solving practical problems Learn through the application of past experience Learn best in informal environment Through a variety of training method

Learn by doing

Learn by solving practical problems

Learn through the application of past experience

Learn best in informal environment

Through a variety of training method

1.2 Teacher vs Instructor Teacher: Tell them what you are going to tell them Tell them what you are telling them Tell them what you’ve told them

Teacher:

Tell them what you are going to tell them

Tell them what you are telling them

Tell them what you’ve told them

Instructor Ask them what they’ve done Tell them what they are going to do Show them what they are going to do Let them do it Let them do it some more Ask them what they’ve just done

Instructor

Ask them what they’ve done

Tell them what they are going to do

Show them what they are going to do

Let them do it

Let them do it some more

Ask them what they’ve just done

1.3 Create a check list Look at the example Work out in a group of 4 Choose a leader Write it in a flipchart

Look at the example

Work out in a group of 4

Choose a leader

Write it in a flipchart

1.4 Sample Outline Introduction Contents Conclusion

Introduction

Contents

Conclusion

1.5 Motivate Your Audience Tell a story Use natural humor Unusual statisticsKnow their level of knowledge speak their language variety in a presentation

Tell a story

Use natural humor

Unusual statisticsKnow their level of knowledge

speak their language

variety in a presentation

Create a need - WIIFM Get yourself excited – eye contact and available yourself before class, at breaks and after class Establish a long range objectives – see bigger pictures like the overall presentation Apply contents to life – role play and action plans

Create a need - WIIFM

Get yourself excited – eye contact and available yourself before class, at breaks and after class

Establish a long range objectives – see bigger pictures like the overall presentation

Apply contents to life – role play and action plans

Know their level of knowledge speak their language variety in a presentation – change every 8 minutes 90/20/8 Learn from good instructors

Know their level of knowledge

speak their language

variety in a presentation – change every 8 minutes 90/20/8

Learn from good instructors

1.6 Create lesson plan Introduction Explanation Scenario Feedback Demonstration Summary

Introduction

Explanation

Scenario

Feedback

Demonstration

Summary

2. Introduction General guidelines: write notes on index card eye contact drink water if you are thirsty. Not iced water vary your voice – pitch, volume, short dramatic pauses, speed of delivery watch your language! – everyday language, friendly mannerism – adjust your clothes, scratch your ear or nose, brush back your hair

General guidelines:

write notes on index card

eye contact

drink water if you are thirsty. Not iced water

vary your voice – pitch, volume, short dramatic pauses, speed of delivery

watch your language! – everyday language, friendly

mannerism – adjust your clothes, scratch your ear or nose, brush back your hair

2.1 introduction: gain attention open with high energy, animation and enthusiasm don’t apologize give the audience an overview be aware of your appearance be aware of your voice – tone, enunciation, pace and speed, word choice

open with high energy, animation and enthusiasm

don’t apologize

give the audience an overview

be aware of your appearance

be aware of your voice – tone, enunciation, pace and speed, word choice

Next Steps Quotation Challenging questions Description of incidents Poems Word games Visuals Props Activities

Quotation

Challenging questions

Description of incidents

Poems

Word games

Visuals Props

Activities

2.2 Aims Specific Measurable Achievable Relevant Time Table

Specific

Measurable

Achievable

Relevant

Time Table

2.3 Transition Physical movement Use of media Change of Media Mini-Summary Q&A Pause

Physical movement

Use of media

Change of Media

Mini-Summary

Q&A

Pause

2.4 Overview Tell them your big pictures

Tell them your big pictures

3.1 Delivery Skills Verbal pleasant natural dynamic expressive easily heard

Verbal

pleasant

natural

dynamic

expressive

easily heard

Nonverbal Delivery Skills posture – confidence, alert hand gesture body movement – step forward, a step backward, lateral movement facial expression eye contact

Nonverbal Delivery Skills

posture – confidence, alert

hand gesture

body movement – step forward, a step backward, lateral movement

facial expression

eye contact

Delivery the content: step by step clear and concise tell them why stress key points avoid jargon and buzz words speak at moderate speed

Delivery the content:

step by step

clear and concise

tell them why

stress key points

avoid jargon and buzz words

speak at moderate speed

3.2 Use of multimedia Flip Chart write big and well use color – red for underline, black/blue/green for main text, pink/brown, purple and yellow: least visible use exact words, face your audience, post them use symbol, box and bullet points reverse techniques

Flip Chart

write big and well

use color – red for underline, black/blue/green for main text, pink/brown, purple and yellow: least visible

use exact words,

face your audience,

post them

use symbol, box and bullet points

reverse techniques

4.1 facilitation Skills Set ground rules Learn to wait before responding – count to 10 Redirect questions to the group – Ping Pong Use the energy of the group – rest, humor, stretch break Avoid making judgment statements – Which’s not very funny? How can you believe that? Listen attentively – look into their eyes

Set ground rules

Learn to wait before responding – count to 10

Redirect questions to the group – Ping Pong

Use the energy of the group – rest, humor, stretch break

Avoid making judgment statements – Which’s not very funny? How can you believe that?

Listen attentively – look into their eyes

Paraphrase to clarify Use flipchart – keep track of ideas. KISS Synthesize – don’t just record. Get comment and build on each other’s thought Summarize periodically Label sidetracks – use card or signals Park it – parking lot Give reinforcement – verbal and non verbal – thank you and thumb up

Paraphrase to clarify

Use flipchart – keep track of ideas. KISS

Synthesize – don’t just record. Get comment and build on each other’s thought

Summarize periodically

Label sidetracks – use card or signals

Park it – parking lot

Give reinforcement – verbal and non verbal – thank you and thumb up

Keep air time under 40% Check for understanding Ask participants to summarize Ask others for opinion Summarize and move on

Keep air time under 40%

Check for understanding

Ask participants to summarize

Ask others for opinion

Summarize and move on

5.1 Demo training position the employee correctly explain the objective and steps demo first the overall process demo NEXT each step slowly, explain each step elaborately and verify understanding practice and feedback summary

position the employee correctly

explain the objective and steps

demo first the overall process

demo NEXT each step slowly, explain each step elaborately and verify understanding

practice and feedback

summary

Verify the trainees understand the task ask for questions What question to you has? Anything I need to clarify further? wait for questions have trainee repeat instructions tell them you are concern with your communication skills praise them if they do it well

ask for questions

What question to you has?

Anything I need to clarify further?

wait for questions

have trainee repeat instructions

tell them you are concern with your communication skills

praise them if they do it well

.test verbally for understanding keep question short and to the point usually 2 –3 questions gain confidence and making progress

.test verbally for understanding

keep question short and to the point

usually 2 –3 questions

gain confidence and making progress

Summary and Closing Ask questions Check parking lot Summarize any follow up action items required of you Summarize key points

Ask questions

Check parking lot

Summarize any follow up action items required of you

Summarize key points