Train the trainer Training

Train the Trainer Laurence Yap For ERT Team, Komag

Introduction
Objectives
Equip your in preparation training sessions
End results
Know adult learning process
Learn to prepare before training
Know how to write lesson plan
Facilitate discussion
Demonstration effectively
Interact well with audience

Outline: Part A: Preparation
1. Preparation
1.1 adult learning
1.2 teacher vs instructor
1.3 create a checklist
1.4 sample outline
1.5 motivate your audience
1.6 create lesson plan

Outline Part B: Training
2 Introduction
2.1 Gain attention
2.2 Aims
2.3 Transition
2.4 Overview
3 Explain
3.1 Delivery skills
3.2 Use of multimedia

4 Discussion and feedback
4.1 facilitation Skills
5 Demonstration
5.1 Demo training
6 Summary and closing

1.1 Adult learning
Learn by doing
Learn by solving practical problems
Learn through the application of past experience
Learn best in informal environment
Through a variety of training method

1.2 Teacher vs Instructor
Teacher:
Tell them what you are going to tell them
Tell them what you are telling them
Tell them what you’ve told them

Instructor
Ask them what they’ve done
Tell them what they are going to do
Show them what they are going to do
Let them do it
Let them do it some more
Ask them what they’ve just done

1.3 Create a check list
Look at the example
Work out in a group of 4
Choose a leader
Write it in a flipchart

1.4 Sample Outline
Introduction
Contents
Conclusion

1.5 Motivate Your Audience
Tell a story
Use natural humor
Unusual statisticsKnow their level of knowledge
speak their language
variety in a presentation

Create a need - WIIFM
Get yourself excited – eye contact and available yourself before class, at breaks and after class
Establish a long range objectives – see bigger pictures like the overall presentation
Apply contents to life – role play and action plans

Know their level of knowledge
speak their language
variety in a presentation – change every 8 minutes 90/20/8
Learn from good instructors

1.6 Create lesson plan
Introduction
Explanation
Scenario
Feedback
Demonstration
Summary

2. Introduction
General guidelines:
write notes on index card
eye contact
drink water if you are thirsty. Not iced water
vary your voice – pitch, volume, short dramatic pauses, speed of delivery
watch your language! – everyday language, friendly
mannerism – adjust your clothes, scratch your ear or nose, brush back your hair

2.1 introduction: gain attention
open with high energy, animation and enthusiasm
don’t apologize
give the audience an overview
be aware of your appearance
be aware of your voice – tone, enunciation, pace and speed, word choice

Next Steps
Quotation
Challenging questions
Description of incidents
Poems
Word games
Visuals Props
Activities

2.2 Aims
Specific
Measurable
Achievable
Relevant
Time Table

2.3 Transition
Physical movement
Use of media
Change of Media
Mini-Summary
Q&A
Pause

2.4 Overview
Tell them your big pictures

3.1 Delivery Skills
Verbal
pleasant
natural
dynamic
expressive
easily heard

Nonverbal Delivery Skills
posture – confidence, alert
hand gesture
body movement – step forward, a step backward, lateral movement
facial expression
eye contact

Delivery the content:
step by step
clear and concise
tell them why
stress key points
avoid jargon and buzz words
speak at moderate speed

3.2 Use of multimedia
Flip Chart
write big and well
use color – red for underline, black/blue/green for main text, pink/brown, purple and yellow: least visible
use exact words,
face your audience,
post them
use symbol, box and bullet points
reverse techniques

4.1 facilitation Skills
Set ground rules
Learn to wait before responding – count to 10
Redirect questions to the group – Ping Pong
Use the energy of the group – rest, humor, stretch break
Avoid making judgment statements – Which’s not very funny? How can you believe that?
Listen attentively – look into their eyes

Paraphrase to clarify
Use flipchart – keep track of ideas. KISS
Synthesize – don’t just record. Get comment and build on each other’s thought
Summarize periodically
Label sidetracks – use card or signals
Park it – parking lot
Give reinforcement – verbal and non verbal – thank you and thumb up

Keep air time under 40%
Check for understanding
Ask participants to summarize
Ask others for opinion
Summarize and move on

5.1 Demo training
position the employee correctly
explain the objective and steps
demo first the overall process
demo NEXT each step slowly, explain each step elaborately and verify understanding
practice and feedback
summary

Verify the trainees understand the task
ask for questions
What question to you has?
Anything I need to clarify further?
wait for questions
have trainee repeat instructions
tell them you are concern with your communication skills
praise them if they do it well

.test verbally for understanding
keep question short and to the point
usually 2 –3 questions
gain confidence and making progress

Summary and Closing
Ask questions
Check parking lot
Summarize any follow up action items required of you
Summarize key points

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Train the trainer Training

by Laurence Yap on May 12, 2007

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