Supervisory Skills

How to Motivate Your Staff and Increase their productivity? Motivate them by - Spending time with them - Focusing on their strength - Creating an No Fear environment - Delegating job effectively - Challenging their work

Get to Know You Name Dept Hobbies Food Birthplace HP

Ground Rules

Be on time Keep confidences Focus on the issues Participate positively

Adult Rules
You can sleep
Phone on silent mode
Drink/ Toilet

Agenda

Program 3 Clear Communication 4-5 3 Inspiring their work 3-4 3 Delegating job effectively 2-3 3 Creating an No Fear environment 12-1 3 Focusing on their strength 11-12 3 Spending time with them 10-11 3 Background and Theory 9-10 Contents

Activities

Group Discussion

Mental Break

What is your next action plan?

Tea Break

Meal Time

Background

Wikipedia
A Supervisor is a first-level management employee who is usually responsible for a small group of employees. As a member of management, a supervisor's main job is more concerned with orchestrating and controlling work than with performing it directly.

Definition & Task Getting Things Done through others

Your best moment as supervisor

How do you motivate them?

Motivate or De-motivate ? 89% X $ 7 Hidden Reasons Employees Leaving - Leigh Braham

Motivation

Motivation Clear Communication Inspiring their work Delegating job effectively Creating an No Fear environment Focusing on their strength Spending time with them

Time Management: Time for your staff

How much time you Spend with your subordinate per week ?

Share with us your best time with your subordinate?

Why is it important? Coaching - Guide Follow up – Help Caring – Family, Work Appreciate – 7 good things about them

Daily Planning Focus on Six Items (People)

Daily Planning
1
2
3
4
5
6 (With Your Staff – 15 minutes)

Weekly Planning Block time Control appointment Weekly Routine:

Weekly Planning Mei Ling (3.30-4.30 Malar (3-4) PM Human capital Division Aminah Lunch Daniel (10-11) AM Sun Sat Fri Thur Wed Tue Mon

Manage by Strength

Below Average: Weaknesses Average: Good Above Average: Best Performance

Strength Peripheral Effect

No Fear Environment

How do you cultivate No Fear Environment?

Steps
No Fear
Coaching instead of blaming
Solving Problem together (Support)
Look into System and environment – 86%
(Dr Juran)
Gentle but firm
Performance Appraisal

Delegation

Steps
Delegation
explain why job is important
define results wanted
authority
agreed on deadline
ask for feedback
set up controls

How do your manager delegate jobs to you? Any area needs to improve?

Clear Communication

Communication
Problem of unclear communication
Three ways to communication
Game of Communication - Drawing
Communication

Communication
7% Word
56% Non Verbal
38% Tone of voice
Communication

Communication
WIIFM?
Bit by Bit – (examples, pictures)
Feedback (repeat)
Questions
Follow Up
Communication

Inspiring their Work

Communication If there is no constraints, What they hope to Achieve in their current Jobs?

Communication With current situations, how do you want to Carry out those proposals?

Action Plan

Motivation Clear Communication Inspiring their work Delegating job effectively Creating an No Fear environment Focusing on their strength Spending time with them

Action Plan 3 2 Better relationships 15 th Dec Spend time with my 3 staff 1 Outcome Deadline Team Action

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Supervisory Skills

by Laurence Yap on Nov 01, 2008

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Supervisory Skills — Presentation Transcript